Chase Bank

I have been going to this bank for the past 3 ½ years now and it is always the same thing. Whether it’s a Monday or a Friday this bank is always packed full of people. The tellers behind the windows are always chatting and laughing and not paying attention to how long the line is. Once the line was all the way wrapped around the bank three times. In other chase banks when the line is very long they will bring out more tellers to help the people. Here they stay with the two or three tellers were actually handling customers and there are other people behind the glass not doing anything productive. Usually people from the desks will come over and help as well if it gets too busy at other locations. Not here. There are only four ATMs which are not enough for this heavily populated neighborhood. You can either wait in line for the ATMs or you can wait in line inside. My recommendation are that the ATM lines are actually shorter. But know that you’ll still wait longer then you wait anywhere else. I did recently see a manager come out from his office to look at the line. He cracked a joke looked at the teller winks and went back into his office, nothing was changed.

This is one of the worst Chase branches. There is ALWAYS a long, slow moving line to get to the teller in this bank. They have something like 12 windows, yet 2 – 3 tellers working, so the wait time is ridiculous, and it looks ridiculous too to have such a large space where hardly anyone is working. Also, this branch needs more frequent cleaning– the floor is all stained and yucky. I understand that there are lots of people going to this branch due to location, but I believe, if it was managed properly, it would be much nicer, like the branch across from Grand Central, for example.
Hope Chase is taking customers’ opinions into consideration, and improves things. Meanwhile, I suggest the customers walk another block or two to another branch.

JPMoragan Chase is one of the biggest names in banking worldwide… but they need to improve their INTERNET BANKING to make it more user friendly!

Being close to Herald Square, this Chase location is pretty much always crowded, whether you’re waiting to use the ATM machine or speak to a teller. I recently got a written paycheck that my Chase mobile app was unable to read, so when I was in the area I stopped by this Chase and had to deposit my check through a stupid teller.
Not only was the line pretty long, but there were only TWO tellers, while there are booths for FIVE! There were a few employees just walking around doing nothing, when they could’ve been helping people out. When I finally got to the teller I handed him my deposit slip, which clearly states that I wish to have my money deposited in my checking out. Well, I checked my account the next day, and my money was deposited into my savings. IDIOT.

Since I work near K-​town, this is the my «go-​to» bank to make deposits and withdrawal money. I can’t say much about the bank. However, the employees there seem to be unprofessional many times. They would either joke around or waste time talking to each other when there are tons of people waiting in line to get their business done.
In addition, I’ve witnessed racism/​discrimination several times. One time, there was one time when this old Hispanic lady who didn’t speak English walked up to the teller (who btw was clearly Hispanic by her accent and her name… either Dominican or PR) and spoke to her in Spanish about her business and the teller was giving her that nasty look and telling her «Hold on! I don’t speak SPANISH!!»
Seriously wtf is wrong with your employees. Then maybe she should’ve NEVER worn that «Se habla Espanol» badge across her chest. Shame on you and your poor customer service