Chanel

love the service here. Classy and extremely polite. Ive purchased from this store 4 or 5 times and each time i had a lovely experience. I tend to check out different chanel stores but this is definitely the one i like to go back to.

Everyone who shops here knows the quality of Chanel products, but my review here is about the staff. They went above and beyond to help me, even though I was simply there to get my earrings fixed. They answered all my questions and were very sweet. Hats off to their service!

I went to this store a few days ago and was blown away by the customer service. Ana, who looks like a young Alicia Silverstone, was so knowledgable and so patient. She was incredibly sweet and helpful. I’m from Toronto and have gone to our Chanel stores in Toronto and would NEVER shop there: the salesgirls are awful! They never have any stock and they’re rude and snooty! If you’re looking for Chanel bags or accessories, go to this store and ask for Ana! I bought one iconic bag and one Boy, and can’t wait to go back!

For our 40^th anniversary my husband was going to offer me the Chanel J12 ceramic watch that I had wanted for many years. I was leaning towards the white one but was still opened to suggestions. First it took at least 5 minutes for a salesperson to ask if we needed help. Then she showed us all J12 watches but not the white: she would have had to go downstairs or in the vault to retrieve one and she did not want to bother, I guess.
Frustrated we left and went to SAKS and bought one –white– Chanel J12 for less money that what was quoted at the Chanel store! The saleswoman at SAKS was lovely, helpful, brought us Perrier and treated us very well. I tried all the watches and felt satisfied with my first choice.
The Chanel store, pretty empty, is a big disappointment and although I am French I will rather go back to SAKS than this silly store!

I love quality! I am willing to pay for it.
With that being said Chanel produces quality products at outrageously expensive prices. Yeah! I purchased a 5000+ dollar bag for my momma! She loved it! That alone automatically gives this place 5 stars but I have to be objective. Ahh! screw it if you are spending that much on a bag its not objective at all!
Amazing quality crazy prices! Ahh! well you get what you pay for :) In all my mom was happy that’s all that mattered.

I love this location. Beautiful store with a quiet and intimate shopping experience. Great relaxed service. Really expensive but worth every penny when it comes to great taste and class.

My recent trip to Madison Avenue was successful, except for the in-​store experience at Chanel. Within 60 seconds, it was painfully obvious that the luxury retailer lacks a proper talent selection and training program. How can a profound couturier who pays attention to the most minute, yet significant, design details miss the importance of a holistic, customer-​centric approach to the in-​store experience? In the case of Chanel, exquisite designs are diminished by the lack of class on the sales floor. Who would value the supposed knowledge or expertise of a staff that lacks decorum? During my visit, two young female staffers in the «backroom», could easily be heard talking and laughing loudly and playing bad music. On the sales floor, it was apparent that the young lady who offered her assistance (her opinion, not mine) lacked education, charm, or even a basic personality. Overall, the in-​store experience fell flat. High-​end products… low-​end sales culture. Dissapointed.

the most beautiful!

Having never written a Unilocal review before, I was so impressed with this Chanel boutique that I absolutely had to write a review.
I arrived at this boutique after browsing in the Soho and Midtown locations (and all the Chanel counters in nearby department stores– Bergdorf Goodman, Bloomingdales, Saks). Obviously not the store’s fault that each store has a different selection, but slightly frustrating for an indecisive person like myself. Despite coming in frazzled, sweaty, and not dressed up for the occasion, Khoi immediately offered his assistance. Aside from Bloomingdales (where I made another Chanel purchase the same day), this was the only other location that was actually eager to help.
Khoi was happy to show me the items that I inquired about and was very patient while I compared different items. He was knowledgeable and not at all pushy. Even before deciding to purchase, another girl (I didn’t catch her name) that was assisting offered me a bottle of Evian. Some may not think twice about it, but I always appreciate good customer service. When I finally decided on a pair of earrings, Khoi offered to wrap it up, which I happily agreed. For making a relatively small purchase, Khoi made the experience special with the ribbons and camellia. He also made me comfortable by talking to me while ringing me up.
Although very compact (and nowhere near as large as 31 Rue Cambon), this boutique is worth the trip despite being the farthest away from where I live. The next time I am itching for some more Chanel, this will be the first place I visit.

Upon walking into Chanel boutique, you would had expected to be greeted by the sales associates. However, all I saw was there were two groups of sales associates, one were busy selling and helping their customers and the rest of the sales were standing chatting with their colleagues and playing their phones.
I had to find a sales associate that seemed to be friendly to help me finding the size of the purse I wanted. She was decent and helpful and offered us water while we were waiting for her to wrap.
But overall, the quality of the service were not up to par. I understand the store sells high end products and probably those sales that were playing with their phones made enough commission of the day already or they don’t. The entire store should provide people with high standard service especially with the amount of money that people spend here.

Customer service in amazing! I was shopping for a specific item for my sister’s birthday, so I was calling all of the Chanel boutiques in the city in search of her present. Although the store did not have the item, they called me back 30 minutes later bc they found that item in a different boutique in a completely different state. how amazing is that! I haven’t visited this boutique physically, but from their customer service on the phone I’m sure I would enjoy my experience here :)

If I could, I wouldn’t give them any star.
Chanel, I love you to death. I even own several Chanel products including a Chanel double flap bag because I love love love their products. But the Sales staffs here need to drop their attitude. I went to Chanel store today with some friends. My friend wanted to check out some bags there. We stepped inside the store. Not any single person in the store acknowledged us!!! I’m not kidding. They just gathered in group chatting in the middle of the store which is very unprofessional. We might not buy anything from you today. But how do you know that we won’t buy anything tomorrow or the next day. They need to fix their customer service skill. Get rid of those stuck up ugly bitches. They have like 3 inches of make up on and they all are very ugly, snobby, snooty and RUDE! I repeat «RUDE»
The three of us were standing there with no one HELPING us or offering us any assistance. Until my other friend came then one of the bitches suddenly acknowledged him because they know that he has an Amex Black Card???
This is the worst service that I ever experience. I hope the store manager does something about it otherwise you all really suck! On a side note to those staffs /​people like you who worship money are the people who make this world unlivable and become a disgusting place to live in.

This place is hoppin! Came here with a friend who loves Chanel. I think you kinda have to if you plan on dropping $$$ for a purse… but then again, you can calculate it by price per use and that makes it more reasonable… but i digress.
While browsing their bags, SA asked if she could provide any assistance and even brought out a few bags that were not on display. She was quick and efficient and gave honest feedback about the bags. Definitely a pleasant experience.

I recently bought a bag from this store and the SAs are so nice. Even though I had to pay NYC tax, I’m willing to shop here every time I want something from Chanel.

Wedding Band Shopping…
We were told Chanel does not have a Bridal line but they could help us find something. They have done engagement rings and wedding bands, unofficially for people, even just the day before!
We met with someone who paired up the Camélia ring with my ring and it looked great but it wasn’t the one. She let me try on the Onyx and White Agate Camélia rings, so nice! And my beloved, one day it will be mine, White Ceramic J12 watch. I have the Black Ceramic one and would love to have the white one as well. She was very helpful indeed.
… Edit: I now see that Chanel’s website shows they have 25 Bridal Rings… the Camélia one she showed me being one of them. Now why would everyone in the store tell me they do not have a Bridal Collection? (Minus 1 Star)

I was searching high and low for a particular bag that was out of stock everywhere so when I called this location I was not expecting them to have what I wanted in stock but LO AND BEHOLD THEY DID and it wasn’t even in their computer systems. The associate that answered my call mentioned that she saw something come in that morning but it didn’t appear to be that way in their systems so she physically went to the back and pulled out the item I wanted and put it aside for me.
Since I had been looking for WEEKS for this I was not about to let a 10 minute subway ride keep me any further from my bag. I hopped on the subway during a «break» at work and headed straight to this location.
The store is on the chi chi Upper East Side part of Manhattan where all the other big name stores are but I didn’t feel like they were pretentious at all.
The associate was very surprised at the speed at which I got there, to which I responded, hey I work just in Midtown plus I have been looking EVERYWHERE for this.
My transaction took no more than 10 minutes and I was out the door smiling ear to ear, a little light in my wallets but still a super happy girl.

Always on my hit list for NY city. This fantastic women’s store never fails to please the senses. The atmosphere is sleek and magnificent with walls of handbags, accessories and sunglasses. Women’s wear is upstairs for the next two flights. The shoe selection is on the second floor. I have to say the shoes are a bit unattractive this year, so hold on to your old Chanel shoes, they will re-​furbish them for you. I only saw one pair that I really thought we fantastic. The clothing for the winter was not the best I have seen. Oh well, my bank account remains in tact!
Do expect the usual snobby staff and to receive little if any attention. I remember buying a magnificent black evening suit from a woman on the third floor two years ago. I returned to look at a coat I was pondering, and she did not remember me from just hours before. Needless to say, I did not purchase the additional item!
I will look forward to seeing the resort collection after Christmas.

Customer Service, Customer Service, Customer Service.
They are awesome here!
I came in one hot day and they immediately came to cater to my needs.
They offered me a cool refreshing beverage.
They were very professional and didn’t hover or try to be sales’y’.
When I needed help they were focused and listened to what I wanted and was looking for.
This location is a thousand times better than the one on 5^th ave.
I will definitely be coming here instead.

Sorry Chanel you only get a 4 star from me. I love you and love the products and I will buy from you again and again.
The only problem is that my last visit I was kind of snubbed by the girl at checkout and it made me a little upset.
But overall Chanel is great!

I basically scheduled my NYC trip to visit 3 Chanel boutiques in the city + the Chanel outlet in Woodbury.
they have better & more bag & fashion accessory collection than one on 5^th ave (their flagship).
A guy SA helped me out although he’s not very helpful at all. I told him im interested in accessories — he didn’t offer me (with enthusiasm) any other items I maybe interested in based on the things I’m looking for. They do NOT volunteer any information. And it’s not like they were busy, I went there on a Wednesday and I’m the only person in the boutique.
I bought 3 items, i felt great! So 4 for the store overall, 1 for the service.