Celine

Bitchy snooty staff. I have two Celine items which I purchased from Barneys, because they have excellent service on all levels.
This store and the products are beautiful, the staff needs a complete overhaul.

It was a great shopping experience. I had wanted a Celine bag but could not find a new one online. I was visiting NY and I had to visit the store. I completely walked past the store and found myself at the Chanel store. I had a hard time locating it with my phone navigation. I was greeted at the door and the lady that was working with me (I don’t remember her name) was wonderful. She brought out many different colors for me to choose from and offered water while I shopped. I had it shipped to my parents house in a state that did not have a Celine store. This way you avoid taxes and that was a $ 250+ save. I love the bag but I will say, for it to cost so much the soft leather scratches very easy. I also have not found a store that I can take it to for cleaning or any cleaner that I could personally use.

Okay. Wow. I went in here wearing a bag that people have started fist fights over. Knowing full well that the reviews say don’t go in this store because of the employees. Now it’s very clear. These people don’t care about fashion or finding you what you want or are looking for. All they know how to do is act like Celine is the ultimate brand and ring you up. So no. You may not have my thousands of dollars I was going to spend. And yes I want what I want and don’t threaten me into a purchase by telling me I won’t be able to find your product somewhere else while I’m wearing a 7 year old bag from one cruise collection season of Chanel that is literally legendary that I got NWT from Australia. Literally don’t go in here unless you are willing to be attacked while being served champagne. What did I just even experience?

If I can give this store SA a 0 stars, I would. I recently purchased a new bag from this store from a sale rep named Katsuaki or something close to that name (he’s japanese). Long story short, I was probably one of the most easiest sale he made because I knew what I wanted and he didn’t even tried to sell it which is fine with me cause I don’t like when they are too pushy anyway, all he did was stand there and waited for me to say yes ring it up for me. He’s more than happy to take your money. The next day I called him back and asked how come there isn’t a authentic card and how would I know it’s real, he basically went from happily to take my money because it was a easy sell, to sounding annoyed and he basically said «I NEVER HAD TO DEAL WITH THIS». Honestly speaking, he could have easily went on to explaining to me how it works with celine and how they inspect bags etc. whatever the case is, I didn’t get the answer I wanted, and he said he would call me back and never did, I had a friend stopping at the store today just to check for me and he told my friend that unless he’s buying the bag he can’t look at inside of the bag. That’s some bs five stars service… I honestly wouldn’t recommend anyone else going there but to the one at fifth ave where the ladies there are so much nicer and has more patience. Now I’m really considering just returning he bag and rather buy it from another SA

This CELINE had incredibly welcoming staff. Much nicer than staff in other high end designer shops. Right when I walked in, a young women named Valentina was super sweet and attentive. She listened to my needs and recommended many different leathers/​colors. I hope to return soon once I have made my decision!

I don’t understand why this Celine store has such bad reviews. I feel more welcomed at this store than the location on Madison. Granted I have purchased quite a few things from them. However, the first time I came in with my mom we were just browsing and I felt the same warmth from them that I do now. Matthew is the sales associate I always work with and I absolutely adore him. He finds me items that aren’t in store, always answers my texts promptly and loves my new puppy. I don’t think it gets any better than that. I will never shop at another Celine or with another sales associate.

Went to buy a pair of sunglasses I’ve had my heart set on for a while now. Got them and I love them but the experience was awful. Such rude people work at this location I was shocked. The service was mediocre and the people were cold and rude. For a better experience I’d go to another location in NY.

I’m sorry to say that I had the same exact experience as another poster below. The vibe inside this store is incredibly cold and unwelcoming. I walked into this boutique a few days ago with my family and was ignored the entire time I was there (about 15 minutes of browsing). There were FIVE sales associates huddled together in a corner and chit-​chatting/​gossip-​girling with each other. They could not be bothered to look up nor utter a single word to me. Not even one. I’m a well-​dressed lady in my 40s and was carrying a Celine bag — you’d think they’d take notice of me as someone right in their target demographic… plus I was literally the ONLY customer inside the store. There’s really no excuse for the blatant customer service snub.
Those uppity SAs need to get off their high horse and start showing the kind of warm and welcoming service that is the standard at the Celine boutiques in Europe, where you’re sure to be treated much more kindly, and where I’m much happier spending my hard-​earned dollars.

This place is a disappointment! and why I say that is because customer service sucks. When you walk into a boutique where there is one customer inside the store and four sales associates standing around not bothering to help you than obviously they are not doing their job.

I recently went to this location looking for a particular handbag in a specific color which they had and they were extremely pleasant to work with over the phone and in person. Vincent went above and beyond to help me and I would recommend this store and location to anyone looking for anything from celine. The store is beautiful inside as well!