CC Rentals

This place is cheap and convenient but KEEP ALL YOUR PAPERWORK and make a note of the fuel gauge and how they record the fuel levels when you check the vans out.
I recently returned my first rental and then a few days later received a bill with a $ 25 gas charge, when I returned my van with more gas than it had when I got it. I called and they essentially accused me of lying, saying a quarter tank of gas was missing. I went back and forth with an extremely rude man on the phone, repeatedly being accused of lying until he backed down and said he’d credit me. Over a week went by, no credit. I called back and talked to someone much more polite who looked up my account and said «I wish I knew who you’d talked to because they didn’t do jack for your account. I’m really sorry, I’ll refund you right away.»
So, hopefully, problem solved, but like I said, be careful and don’t put up with bullshit.

Worst customer service ever some guy named Cesar was really nasty and unprofessional with me he should be moved to cleaning cars rather than answering phones folks if u get that guy hang up that’s if u stupid enough to book them

This review is for the new Long Island City location. We had made an error in booking and Tex went above and beyond to problem solve and get us our rental and in a timely fashion too. Can’t say enough good things. We will never use another rental company ever! Thank you!!!

While it seems like CC Rentals is utilized primarily by folks who need trucks and cargo vans, they have a selection of smaller cars for regular rentals as well. The ease with which we picked up & returned the car was like no other car rental experience. I’m used to factoring in an extra hour of waiting in line, paperwork, etc. — but these guys are super friendly, efficient and fast. We’ll be back!

RUN away from this amateur hour, mismanaged and illegal business. If you rent a vehicle of any type from this place, you are risking your life. Their trucks are never maintained (3 times I have taken the risk of renting from them), their staff are incredibly rude and unprofessional; and they like to play games with your credit cards. Do yourself a favor, go to Hertz, Budget, U-​Haul, Avis, Rent a Wreck or any other place that ACTUALLY maintains their vehicles. We almost got killed twice in the cargo van we rented today because they couldn’t be bothered to follow Department of Transportation or NY/​NJ rental truck/​vehicle maintenance laws. They love to claim they are cheap… you get what you pay for. Usually it comes with a much steeper price.

Only place that had trucks available on a Saturday! Thank goodness! No one else in town had a truck available.

CC Retails is my go to for any moving needs throughout New York City. They have great rates, excellent customer service, and their vehicles are highly reliable. I would give more stars if I could. Tex was incredibly helpful. Definitely coming back there if I have to rent a truck again.

These guys are great! Wonderful service and super helpful. Tex is the best!

I got to CC via a friend who had rented a minivan for a camping trip with 5 other friends. I noticed how new the minivan was and learned some details about how much they’d paid. Divided by 6, it sounded like a really great deal. Open 24/​7, including Sundays, was awesome. Location in LIC, where I live, was like, what the what?! Availability of exactly what I needed, perfect. And no crazy conditions regarding credit cards, IDs, and addresses, done! I rented my first minivan weekend of June 27 2015 for a hiking trip upstate and it was so hastle-​free, I honestly thought I made a mistake. My 5 friends had a cushy ride for a 3-​hour road trip. And when CC sent me my final total via email, it was pretty much what I had estimated, making me the hero since I hadn’t over or underestimated. It’s not as cheap as the chain car rental giants (if you don’t split it with your homies) and they do pre-​auth and hold a big chunk of change until you return their vehicle, but for the occasional renter like me where Zipcar makes no sense and that can’t seem to meet all the conditions of the big chain rentals, CC is a godsend. Word. Bonus, during my inspection of the minivan before leaving the lot, I found a SOG multitool left under the hood! Thx forgetful camper, for your absent-​mindedness rewarded my attention to detail.

Overcharges on gas.

Previous reviews of this company helped me get a great experience! Others advised to know that office was up on 2^nd floor & that helped me find it easily. Others advised to be careful not to drive out of lot into Lincoln Tunnel that helped me avoid a potentially expensive & annoying wrong turn. And others advised to stay on top of their billing… which is critical. They incorrectly overcharged me but upon discovery a quick email to Courier and the problem was solved within the hour.
Easy pick up, easy drop off & a solid, clean van. Take the above into consideration and enjoy your experience with Courier Car Rental!

Really easy. I called for a Saturday reservation on the Wednesday before hand.
Got there about 715am was directed upstairs and did about 2 minutes worth of paper work and that was it.
I came back downstairs was met by one of the porters with keys and was shown my van.
On the return one of the porters met me and checked the mileage, confirmed my total charges and that was it.
Perfect for moving things in and out of storage here in the city.
Couldn’t have been easier. Im a fan!

With a newborn public transportation is not really an ideal option. A week before Christmas I called at least a dozen companies trying to reserve a minivan over Christmas. I thought I’d finally found a minivan ($ 700 for 2 days!) only to later find it was no longer available. My dad continued to look online and found Courier Car Rental. I was extremely doubtful at first but when I looked them up on Unilocal and found the 4 star rating I felt a lot more confident reserving a minivan with them.
I called them the week prior to Christmas and had no problem at all reserving a minivan with them! Their current rates are $ 99 for a one day rental, and $ 79/​day if you rented for more than one day. AMAZING. We received a Dodge Caravan. Not in the best shape, nor the cleanest. Plus, the place is just in a parking lot. But wow, what a great find. When we returned the minivan they wouldn’t give a receipt, which was annoying. They charged us on our AmEx after we left the car with them. My only complaint is that they added a $ 13 gas surcharge when we definitely refilled the tank before returning. But at $ 158 for a 2 day rental, I wasn’t going to go through the hassle of calling them up to argue. Might be the reason why they didn’t give the receipt when you first return the car.
Advice: stay there when you return the car and make sure they give you the receipt while you wait so you can discuss any discrepancies!

CC Rental overcharged me for 3 days, when in fact I only had the car for 48 hours. I had to call them after I saw the charge on my credit card and explain to them that the extra day’s charge was a mistake. Thankfully, they removed the extra day’s charge, but did not explain how I could have been overcharged on my car. A friend of mine who also rented a car for the same trip had the same experience — being charged three days for only two days of rental. There wasn’t any explanation for why the extra charge was added, and we both only saw this charge when it appeared on our credit card statement — no itemized invoice, no e-​mail, no notification whatsoever. I had to ask to get an itemized list of what I was being charged for (i.e., rental, taxes, mileage overage).
My overall experience with CC Rental was subpar. Their office was difficult to find from the street — the door that has the CC rental sign was locked, and I had to get to the second-​floor office by going in through the garage door. Also, when I first booked my reservation, I had to call multiple times to get through to the operator.
What prevents me from giving CC Rental a 1 star is that they are conveniently located in Midtown, and their prices are pretty good compared to other car rental companies in the city (assuming that I’m charged for the days I actually have the car). That said, I don’t plan to rent from CC Rentals again — I’d rather go with another car rental company that is more professional in its customer relations, even if it is a little pricier or not as geographically convenient.

Thank you Unilocal for introducing me to this rental company! I needed a 7 passenger vehicle to ferry a group for one day. This place has the easiest reservation process (call and give your details to the attendant) and the fastest pick up and drop off process. The entire process was seamless and prices were very reasonable. We rented a newish model Dodge Grand Caravan minivan. The car came with a full tank of gas and some dents and stains, but it ran perfectly.
The garage is on west 37^th; you will be battling tunnel traffic to reach it. Give yourself extra time if you are picking up or dropping off during rush hour.

I dine at Brooklyn Fare, Le Bernadin and have a personal shopper at Blooomies and Scoop– but I love McD’s hamburgers for a quick fix, and love a good deal at El Mundo in Harlem. That being said, if you need to be pampered and have difficulty coping with small imperfections in life– don’t go here. If you want a last minute van for quick jobs, and at a decent rate– this is your place. It’s no frills. The van we got was a little shaky at high speeds when we drove a sofa to Westchester, but we lived. We also picked up the van at 945pm and brought it back at 12AM… quick and easy.

The Good…
–Very low cost for a renting a vehicle
–can get a vehicle quickly
–is very close to the Port Authority Bus Terminal (8^th Ave. BTW 40^th St. and 42^nd St). This is great for me because I live in New Jersey and often have to get vehicles at 5AM. Also, It’s away from the usual grid lock of Times Square, do I can decide how I can get around that when I am leaving.
The Bad…
–There have been multiple times that I have received vehicles that either have locks still on them, malfunctioning cigarette lighters, no window washing fluid, etc. The latest for me was a missing gas cap. It is obvious that someone is not checking the vehicles when they come back.
–Customer service seems to be a hit-​or-​miss.
–Most 15 passenger vans, cargo vans, and Cube trucks seemed to all be christened with a variety of dents and heavy scratches. There seems to be no urgency to fix these.

I’ve used CC Rentals a handful of times over the years for last minute work emergency-​type situations. Each and every time I’m amazed at:
— How easy it is to make a reservation.
— How reasonable their rates are to rent a van (just under $ 100 per day up to 100 miles).
— The quoted price is ALWAYS the final price.
— How easy it is to return the vehicles (²⁴⁄₇).
— How easy it is to send credit card authorization to use a corporate card.
I make a lot of reservations for all types of modes of transportation, and this is by far one of my favorite vendors to deal with.

Read reviews here before using CC & have to thank the Unilocalers for this!
I used these guys to rent an SUV to schlep my shiza from Midtown West to Hoboken. (Yes, I moved out of the city *gasp*.)
The Good:
— CC Rented to me even though I’m under 25 without a crazy penalty!
— Was able to rent a Ford Explorer same day — 6hrs notice or less
— Car was very clean and in good condition with upgrades I didn’t expect! (Leather interior, power seats, rear view cam, possibly park assist, etc.)
— Rental process was quick, easy and completely painless!
— Car was given to me with ¾ tank. I returned it full and got a gas credit back on the price! I got distracted & didn’t mean to fill it when I was at the pump so this made my day.
— Charges were exactly what was stated upfront, no extras or hidden fees
The Bad:
— When I arrived to the building it wasn’t immediately apparent the office is upstairs and the staff in the garage ignored me for quite a while before directing me
— When I was picking up the car to go back to my Midtown apt, I pulled away from CC (the back side) and I turned left at the first light. Moving forward I should probably try reading street signs instead of assuming I know where I’m going. Making the first left will get you on a one way, no exit, no turnaround trip through the Lincoln tunnel to Jersey.
(PLEASE NOTE THE LAST COMMENT WASN’T FACTORED INTO MY 4 STAR RATING — It’s just to save you a $ 13 trip to NJ & back!)

This is a crazy deal. Flat fee for a 24 hour cargo van rental, no questions asked, just clean it when you’re done and return it? 26 cents per mile over 100 miles? At the risk of alerting the NSA, I’d say you could easily get away with some sinister machinations with these trucks.
However, we just used it to move, and it did the job. Picking up was pretty easy, dropping off was a snap. The vans are in fine enough shape, brakes work (as evidenced by the way we had to SLAM on them when some dude stepped out in front of us), and for a Manhattan-​based location, it was pretty easily accessible.