CB2

Much bigger than the one in SoHo, easier to browse around and feels less cramped. The staff are really nice, making the whole shopping experience enjoyable.
We came here to pick up online orders and also to browse around. Their merchandise tend to be more compact and at a slightly lower price point than Crate and Barrel, making it appealing for the city life of high density, where every square foot of your living space is precious and should be properly exploited.
If Ikea is getting sore on the eyes and you can spare some more $$, definitely check out CB2.

It’s hit or miss for me, I like a lot of the designs, but some of the pricing is a tad off, I did just get a great deal on plates and bowls that are pretty cool.

Yesterday when I was out with my daughter we stopped in CB2. We are getting ready to entertain for the holidays.
My daughter saw something she wanted. The item was on display. After she searched all over to find it she asked a sales clerk. The person couldn’t find it either. Finally someone else that worked there said that it was in the stock room. Meantime I’m waiting with her. I already knew I didn’t need anything. Finally they returned with her item, she paid, and we left.
A short stop turned in to a time consuming experience. They need to have items that are displayed on the showroom floor ready for purchase.
We thought that was strange. I’m sure we will check this store out again when we need something for entertaining.
I found that this store has about everything you need to set a table. I enjoy some of the quirky designs. As for furniture, I’ve checked here and found the prices too high. I needed a chair.
They don’t use promotions, coupons, or put things on sale typically. At least not that I know of. I thought it was supposed to be a step down from Crate and Barrel. I feel it is just as pricy. It’s just a different style of décor.

The best customer service there ever was and will ever be. Seriously though — I must have lived in this store for the past 3 months as I furnished our new apartment. I spoke to multiple representatives and called the store several times. 9 times out of 10 I spoke to someone engaging, patient and helpful! And of course, the furniture is also beautiful and well-​constructed.

I’ve loved CB2 since my first catalog arrived in the mail! Then they opened a store in San Francisco, CA and was able to walk and peruse any time I wanted! Now, living in Philadelphia, I have to wait to go to NYC to enjoy my shopping at CB2! Don’t get me wrong … ANY EXCUSE TO GO TO NYC is ok with me, but it would be ever so nice for CB2 to open a store in the Philadelphia, King of Prussia or somewhere closer to me! I memorize your website though and know that I can order online but I’ve found sometimes it looks different in real life then the photos! PLEASE COME TO PENNSYLVANIA, CB2!!! We are waiting for you!

I placed an order online, for a sectional, which I fell in love when I saw it at the store. Two days after I placed my order, there was no sign of a confirmation email, which seemed very strange as it did appear on my CB2 account. So I decided to call customer service. I hope I hadn’t done that as I had to wait 56 minutes and 23 seconds on the line until I lost my patience and hanged the phone. So my point is… CB2 customer service, you need to improve the attention to your clients. It is not acceptable to wait that amount of time on the phone.
But the story doesn’t end here… my girlfriend called the next morning and he waited 45 minutes, until someone answered the phone, she spoke with him for less than a minute because she got transferred with another worker, who again spoke for less than a minute, until the third finally did an ok job.

I was called the day before my sofa was scheduled to be delivered and told they had no idea where the sofa is, and that it might be stuck somewhere in California. A week later and I still haven’t heard back from them. The website says the sofa can be delivered in 5 – 7 business days. It looks like it’s going to be weeks before I get my sofa. Very disappointed in the customer service.

Mildly disappointed that I had to follow a salesperson to help me, but once that was accomplished, it was an awesome customer experience after that. The salesperson helped me (i.e. rolled my purchase) to the curb and was replaced by another associate who waited with me, in the rain, for my Über to come. He even rolled the thing across 3^rd Ave so it would be easier to get home. I am SO impressed and SO grateful for their help.

I recently had an issue with a shipped item. Some how the package went missing.
Justin was super courteous and helped me figure out what the appropriate steps would be to get my missing package back, or get a new one.
Thank you Justin and the great staff at this CB2 location.
PS of course I love CB2 products as well

I have been here twice and both times have had a negative experience. They were out of stock on the items I wanted both times. The people there are like robots when you ask for anything that isn’t straightforward. They don’t know how to make decisions on their own and asked to see one of their catalogs was told that they were out but we found 30 – 40 copies in a stand by the door. The staff there is rude and short with the customers. It’s definitely worth spending a little more at other stores.

This store is a wonder. 2 years ago my husband and I bought 2 Nash lamps. One of the shades has yellowed with age. So I wrote to CB2 asking if I could purchase a new one. Well, they asked for further information which I provided. Yesterday, I received an email advising me that a new shade would be sent free of charge. This is service, not New York style. Quietly, New York has become home to several stores whose customer service is superb. CB2, Crate and Barrel, West Elm, Room and Board and Costco. Not New York and 1000% better than anything else here. They’re all wonderful.

Any place that sells Disco Gnomes is the place for me.
CB2 is like a High End Ikea or a Hipster Crate & Barrel. Though, I must admit, the couches are not for my demographic. They are low, low, low. I’m too fat and my right knee is too bad for me to heave myself off of them on a daily basis. The beds are low as well. This is no Ethan Allen sleigh bed that you have to buy steps to get out of. But the that’s to be expected with Modern styled furnishings.
And everything IS Mod! Lacquered, glossy red credenzas. Brushed stainless steel vases. And Disco Gnomes!
The only thing I was left wanting for was a larger selection of items. But quality beats quantity any day. I can’t complain.

I called to place an order for delivery of chairs and the girl hung up on me! Guess i won’t be calling anymore

Fantastic place to buy cool stuff for a new apartment. Very modern and with a wide price range.
I don’t know if I would get their sofas but the kitchen stuff and some lighting fixture are really nice.

Seriously, can I just buy the entire store. There is absolutely nothing to dislike about CB2. If you want to decorate your home and living space with quality products retailed at moderate prices, then CB2 is the best place to shop. Their colorful, contemporary and modern style home and office accessories are refreshing, new designs and can really add some punch of hipness to any drab and ordinary living/​work space.
If you love Crate & Barrel, then you may love CB2 even more. They sell a wide array of furniture and accessories for every room of your house. The pricing varies and some products can range from cheap to expensive, but the quality is great. You can’t compare to the likes of other stores such as IKEA. I’ve had a share of IKEA pieces, and their furniture is a temporary solution for the home/​office. You may be paying more at CB2, but you’re certainly getting bang for your buck. Another plus, CB2 furniture comes already assembled. I highly appreciate the variety of fun colors and patterns that CB2 accessories offers as it adds a lot of character to any space. CB2 makes home/​office decorating super easy even for those who are clueless when it comes to interior design and decoration.
All in all, this is a fun store to shop if searching for some new furniture and accessories for the home or office. I never get bored in this store, unlike a lot of other places where the style is often generic, boring, and very predictable. For now, CB2 has a smaller selection and inventory of items and styles when compared to the original Crate & Barrel. I can only hope they’d expand the selection over time. If you live far from the store or outside Manhattan, you can always ask for the items to be shipped to your home.

I like the furniture and furnishings offered by CB2. The prices seem to be mid-​range and there are nice pieces on display. It doesn’t seem as generic as pottery barn and I can imagine mixing and matching items to create an updated contemporary look.
I will be back to browse some more.

The young, hip cousin to Crate & Barrel, I was surprised when I first visited CB2 by just how much I liked their home goods. I actually didn’t know until later that they are owned by Crate & Barrel until I started raving to my mom about the various items I wish I could’ve purchased and she told me.
Overall, they have a contemporary/​modern aesthetic that is versatile. Their furniture is nice, but I really gravitate towards the smaller items, like serveware and decorative items. While quality and price usually go hand in hand, CB2 seems pretty great — things don’t look OR feel cheap. The designs themselves are definitely top notch for the more affordable brand of the two, but that doesn’t mean that everything is cheap. You just might be surprised it won’t cost you more. I wish that I had a CB2 in Center City Philadelphia so that I could’ve stocked our entire apartment with their stuff!

Quality modern furniture. Not cheap but not unaffordable either. They have some unique pieces. Great rates on delivery too. Customer service is very friendly and has assisted me with phone orders, store pick-​ups and delivery.

Having just moved to the city, I have been scouring about looking for places to fulfill my funky décor needs. After many unsuccessful trips to other stores, I stumbled upon this place and immediately fell in love.
Their décor is modern, fresh, and all things a 20 something year old with contemporary style would love. They have a wide variety of items ranging from furniture, to home décor, to kitchen utensils. Pretty much anything one would need when shopping for a home/​apartment. Bonus — it isn’t expensive! Granted, it isn’t cheap either, but you’re getting high quality bang for your buck.
Highly highly recommended!!!

I love CB2 — GREAT store. Affordable, hip and trendy home décor items.
Entire staff is also helpful and friendly. I love spending my lunches here.