CB2

In situations like this I wish I could give half stars, this was a solid 2.5, and I’m rounding up to 3 just to be polite, since the fellow who helped me was super nice.
I’ve been researching couches for a few weeks now, and this was my first trip to experience the C&B couches I like in person. It was a busy Saturday afternoon, I was alone, and I was dressed very casually, so I had very low expectations for customer service. I walked around and browsed various couches and chairs for about ten minutes before someone approached me to offer help. The fellow who helped me was incredibly friendly, which I really appreciated, but about halfway through showing me three couches, he explained that he’s not really a furniture rep and only had limited knowledge to share. If I were ready to make a purchase, I would definitely have asked for the woman he said is the actual furniture rep. I also can’t help wondering if there was additional useful information, or recommendations, the other rep could have offered.
As for the actual sofa/​couch selection, I was disappointed. I’m looking for something both cozy and fashionable/​modern, which is apparently nearly impossible to find. The rep did mention that I could pick a custom fabric, but he warned that this could increase the total price by up to 50%, which, nope. He then showed me the Verano as a more stylish option, and the fabric options were definitely better, but it’s not even in the same universe when it comes to comfort. I also briefly looked at the slip-​covered Harborside sofa, and I’m not convinced that it wouldn’t look dumpy without constant washing and fluffing. And so the search continues…

Yes it fun urban furniture but if it doesn’t fit in your hallway you’re on your own. Customers service is horrible and if you choose 6 months interest free and you don’t pay it all they charge you all the interest at once. Evil.

If you want fun urban furniture this place is for you. If you want bad service, attitude sales associates and poor delivery service you have found the perfect place!!!
I have never had such a problem ordering and getting products delivers.
1) media console– ordered in store and waited almost a month for deliver– not bad. When delivered the shelves were missing… The delivery people had no idea what the shelve pegs they gave us were for since there were no shelves. Called the store… They guy insist it was there. Nope not there. Then ask if we could just keep it as is if if was function able. I said yes however I want my shelves. I paid for them. I want them. He told us it would be till the end of June when the next console becomes available… I said fine I will wait. He then books a pick up without a replacement deliver… He expected us to have our Media on the floor while they pick it up.
I told him NO– you can book a pick up the same time you have a replacement delivery. He then said oh of course.
2 days later he called and told us that it’s ready to be booked. They will pick up and deliver.
Delivery service arrives today… Just to pick up! No console in sight! Epic fail Eddy!!!
2) when in store looking for lamps over the weekend we found one that we liked. Asked for help– the store Manager… Said he is going to check for inventory… Was tapping on his iPad. Then a sales associate asked for his help… He saw someone interested in a large piece of furniture. He went to help them. Then ignored us and lingered around the store. We got frustrated as we were walking out… He calls us. The lamp is available… Would you like them? I said I’ll order online since I don’t have to deal with bad service and walk out.
I’m in sales… A sale is a sale regardless of the size of the sale. We stayed at the same spot didn’t move around the store he knew we were there he just didn’t care.
There is another location in Manhattan… I have given up on you soHo.

Over the years, I’ve grown to love & appreciate this convenient CB2 location. They have really spent some time curating their merchandise to better match Crate & Barrel’s line of goods, as well as meeting the needs of a more sophisticated, but casual clientele. It’s a lesser grade of Crate & Barrel, but still a step above IKEA. Recently, I’ve found myself gravitating to this store on several occasions, spurred by the need for updated housewares, or simply after some HGTV inspiration-​fueled shopping trips!
I’d been on the hunt for Gold flatware and saw a lot of different styles, quality and price points when searching on-​line, but either the sets I found were way too expensive, or just not modern enough design-​wise to fit my style. When I discovered that CB2 had their RUSH flatware set in a multitude of colors, including GOLD, I hopped on that train straight-​away. I was very surprised at how affordable they priced it at ($ 80.00), considering this set is for service for four. I’ve actually come across this $ 80 price tag for just one set for an individual serving, which is ridiculous. But, the Rush set is perfectly acceptable for my needs, since I’d really only use them on rare and special occasions. For everyday use, I’m not sure how they would hold up. if the color might chip or tarnish, etc. Best to use stainless steel flatware on a day-​to-​day basis instead.
I recently just bought some beautiful, high quality frames (brass, matted, 8×10 — horizontal or vertical hanging, or even free-​standing), that will hopefully make a gorgeous gallery wall with some art prints. These were $ 39.95 each, which is really reasonable considering its large size, flexibility, and design quality.
CB2 also had this gorgeous sectional sofa, it made me all…

I’m pleased with CB2. You can find furniture items that are sturdy and masculine. I like their use of wood, metal, and solid colors.

Love that CB2 combines high quality home goods with a little more personality. It’s one of my go-​to stores now when shopping for gifts. I like this particular location because someone ALWAYS inquires if I need help. They do a great job of training their staff. Also love how they change up the displays regularly. Tip: you can use most Crate and Barrel gift cards here.

ordered items on ¹²⁄₁₃ they emailed me on ¹²⁄₂₃ to tell me they are cancelling the order.
All week my account said in process.
Horrible customer service when attempted to email this week to see if i could change shipping option.
i thought better late than never, but they changed that.

Just got a piece of furniture that can’t be assembled due to manufacturing error. Which level of manufacturing standards allow products with such errors to leave the warehouse?
Company wants 1 full week to send a replacement, while I have two huge 60 lb boxes in the middle of my living room.
Terrible customer service.
UPDATE: my review was not accepted in their website. They don’t have manufacturing standards and hide it from their customers.

Even though this location didn’t have any of the items in stock that we wanted, I’m still giving it 5 stars because the customer service was so great. Big high fives to Jeff for helping us find items in other locations & arranging to have others shipped to us from the warehouse for free. So while we were initially disappointed he totally turned it around.
Besides Jeff, the store is has a pretty decent selection considering how small it is, so it’s definitely worth checking out if you’re in need of fun home stuff that makes you feel like a grown up.

This isn’t about an actual store — but an online web order I placed. I tried to write a review on the CB2 website but instead of the company being honest about their products and customer reviews, I received this email a few hours later:
‘Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!‘
WOW. There is really no other place to HONESTLY review their products except on Unilocal.So here I am:)
This is what I wanted to post:
Orbit small metallic self-​adhesive wallpaper
I cannot tell you enough how badly I wanted this wallpaper, and yes, maybe even brag about how awesome my wallpaper hanging skills are since it was so easy to hang. I absolutely love the clean, simple, modern design. HOWEVER, unless you plan to use this in a *dollhouse* with the exact same lighting used by CB2 in the photo, don’t expect the same results because you will not be able to see the circles — which is the entire reason I purchased this product.
I obsessed over this wallpaper for MONTHS and couldn’t wait to put it up! I was concerned with previous reviews about installation problems; but installation was a breeze! I lined the back walls of our built-​in bookshelves next to the fireplace and dreamed about how everyone would admire my good taste and creativity. Ha. The joke is on me… Do NOT be fooled — as someone stated in a previous review (which has been taken down off the CB2 website) — this is extremely expensive contact paper.
Let me be very clear: THIS IS EXTREMELY EXPENSIVE CONTACT PAPER. $ 100 CONTACT PAPER. After I finished putting it up, I stood back to admire the design and was beyond disappointed when I COULD NOT SEE THE TINY 2″, non-​reflective circles, yet had no problem seeing the flat, cheap, WHITE CONTACT PAPER it was printed on. Our family room has A LOT of natural light, but I turned the lights on anyway hoping it would make a difference. Nope. I turned the lights off, then on again, then back off. I closed the blinds, opened them, I stood close, then far away, then squinted my eyes hoping *something* would change, but it STILL LOOKS LIKE CHEAP WHITE CONTACT PAPER (the tiny circles are not shiny or reflective at all). The CB2 photo is VERY misleading because it appears to be a full-​scale adult size coffee pot/​mugs when it’s obviously a child’s tea set or a more likely scenario: staged in a barbie dollhouse using a macro lens (I’m not trying to be mean, just honest). Judging by the CB2 photo the french press pictured is only about 4.5″ (?), because the circles are ONLY TWO INCHES in diameter — squiggles and all — and are NOT FOIL or REFLECTIVE what-​so-​ever as the description/​photo would lead you to believe. Take your child’s silver crayon and draw a THIN 2″ circle on a piece of paper — that’s what it will look like — I wish I was exaggerating. If you are expecting a high quality WALLPAPER (or at the very least, average quality) with a foil/​reflective design — DO NOT order this product. However, if you have money to burn and don’t mind the look of cheap, plain white contact paper on your walls, this is the product for you.
I used a $ 100 gift card, waited (and waited) for free shipping, paid $ 8 for tax and I still feel COMPLETELY ripped off. I understand why this must be ordered online — if seen in person, I would not purchase this product. Deep-​down I would love to give it a 5-​star review, but can’t in good conscience do so knowing it probably only cost about $ 5 to make and looks so incredibly cheap. I DO NOT RECOMMEND THIS PRODUCT! This is ONE HUNDRED DOLLAR CONTACT PAPER. I feel so ashamed I was fooled/​ripped off by CB2 and didn’t listen to the now ‘moderated’ (aka: deleted) reviews — this is $ 100 contact paper.

Wow. Don’t go to this store, the sales associates are so rude! Theses people should be working at fast food chains rather than cb2

came here since I constantly stalk the website and wanted to see the actual store. why is this not out on long island? come on CB2! anyway very cute and like the cheaper cousin of crate & barrel. it’s like west elm for pottery barn lol. these come in pairs and really cb2 needs to expand to long island!!!

I’m a big fan of Crate & Barrel and try to visit a location any time I travel. I receive the CB2 catalog in the mail and I’ve shopped online, but this was my first experience with a brick and mortar. The store is nice and rather spacious for SoHo (though still pretty small). The only downside is having to lug your purchases around the city, which I’m sure is the case for residents as well. I saw a few items I really liked, but limited my purchase to a pair of bookends. Service was nice when I needed it.

Thank you so much to the extra friendly and accommodating staff at this CB2. I needed to look at a sofa which I had already purchased online but my crying, hungry infant wasn’t having it.
The manager, Tanya I believe, took me to the ladies room which was in the employee area, brought me a chair, and patiently waited while I calmed my little one.
After that I was able to comfortably browse the store where I found other fabulous items! Thank you for making a rather hectic experience so great!

The MOST UNWELCOME CB2 I ever been to.
I’m a big fan of CB2 and Crate and Barrel. I purchased big and small items for my old home. Due to relocation, it is really hard to ship my furnitures from CA to NY. In this case, I need to purchase new furnitures.
My bf and I walked in to this CB2 at around 8:30pm on a Tue night. (They close at 9pm) It was an extremely quiet night, no customers beside us two. Few minutes later while I was walking around, I saw two sales associates standing around and chit chatting. I naturally said hi to them with a smile on. What I got was an awkward hello replied then they walked away. I was like whatever, RUDE!
We spent around 25mins in the store, no one, yup NO ONE asked what can I help you with? Or are you looking for anything particular? There were six sales associates including two were in training. So I would count it four. None of them were greeting us in that 25mins. All of them were busy chit chatting to each other. Guessing they got hired for «Display Only».
I been into many CB2 from different locations, this is the only CB2 isn’t welcoming. Very unpleasant experience. I would not come to this CB2 for purchasing for sure.

CB2 stands for inspirational. Even if you don’t buy anything from their store or catalogue/​website you’re definetely inspired by their interior design ideas. The way they put items together/​present the decorum of various spaces in the house is awesome. I have recently bought a bunch of awesome kitchen gadgetry off their website and cannot wait to use them once I will settle into my new residence.

I purchased a dresser here two years ago and loved it so much I came in to add to my bedroom when I heard they were discontinuing it.
Got it on sale. its goes great with the BoConcept items in the bedroom.
Staff is highly efficient and pleasant.
I will return but honestly I pop in for the sales.

Though I like some of CB2’s products, I was completely underwhelmed by the store. I thought that the items were displayed in an unappealing manner and noticed that a lot of things were dinged, scratched, and damaged. If this was my first impression of CB2, I would walk away thinking that the items are overpriced for the quality. My recommendation would be to replace items as soon as they look worn and to hire a larger staff to provide exceptional customer service.

I learned the difference between CB2 and Crate and Barrel today when I visited both stores.
Crate and Barrel = I’m a mature middle class person with actual responsibilities and I want my apartment to reflect my cultured taste.
CB2 = I’m just done with Ikea. I don’t want to put it together myself and my internship is over so here I am, movin’ on up.
I’d just like to thank CB2 for existing and saving millennials and thirty somethings from the monopoly of the Swedish DIY powerhouse. I don’t want to build my own table — ever again.

I wish my place was bigger so I can buy more furniture from this place!
Price may be a bit more than your average furniture store, but the quality seems to last. Designs are modern and current, so if you want your place to look cool this place will help you do it.
A lot of small things you can buy here to make your décor more clean and modern. Handblown glass, candle holders, vase are some of the many small things you can get here to give your place a extra thumbs up.
Staff was pretty nice and professional.