Carpet And Rug Cleaning New York

Still no rug. Gah!!! I have given up.

Flat rate ended up not charging me and cleaning my rug again.
Was it worth the trouble? Eh, I dunno.
The manager apologized for the entire situation and said if I ever needed anything to just call. Not likely to do business again with them but the no charge and apology earned them 1 more star.

Beware that they operate under different names, with different phone numbers. I contacted someone at
and was thrilled that they could come the next day. The guy on the phone said it would probably cost $ 65 to steam clean my 180 sq. ft. studio but it could be a little more, depending on what the technician saw. «How much more?» I asked. «Not a lot,» said the guy on the phone. The technician showed up on time (that’s their one star) and told me that it would cost either $ 240 or $ 360, depending on how deeply I wanted it cleaned. Ummm, I think 400 to 500% is a lot more. Asked about the $ 65 method and he told me that it would smell, work badly and take an extra day to dry. Interesting that they offer such a great service.
But since I took off work, moved stuff, etc., I thought I should just bite the bullet. That’s when I noticed on the paperwork — it was the notorious Flat Rate Carpet, booking under a different name. Told him no thanks. A few minutes later I got a call offering to clean it for $ 190. No thanks again.

The owner of the company got in touch with me and offered a full refund and a «deep cleaning» at a quarter of the price originally quoted, just so that we could see what a superior job they do. Seemed like a pretty good deal…
So, the couch is now much cleaner than it was. That being said, the technician was still 2 hours late, grumbled quite a bit, and let us know that we’d be getting a cleaner couch if we were paying more.
So all in all, communications seems to be lacking in that place, customer service ranges from awful to amazing, and my couch looks clean.

They deserve NO STAR! I wish I would have seen these reviews before I scheduled an appointment. What a waste of my morning and time. I called around 10AM because the appointment was for 8−10AM, the girl that answered the phone says I’ll check on it and call right back. She did not! I called back again and spoke to the «owner» and he is RUDE and can careless that his people did not show up for the estimate. Do not bother! Super sketchy people! Take your business else where!

They picked up my rug almost 2 months ago, dont know where it is, never call back and try and scam you on prices. They started work without an estimate and tried to charge me for all of it. I’ve filed a complaint with the Better Business Bureau already. DO NOT USE. They are theifs.

I scheduled an appointment with Flat Rate Carpet to have my sofa cleaned and they didn’t even bother to show up. There was no notification that the appointment was canceled even though I had given them all my info (including cell and email!). When I called the next day, they would neither offer an explanation as to their no-​show nor would they compensate me with a discount. I ended up scheduling an appointment with Robert at Steam Pro Carpet Cleaners (
) instead — he was nice, professional, and did an amazing job.
Don’t waste your time with this company!

These guys are clueless. They originally gave us a 10 day estimate. 3 weeks later when we call they can’t even let us know the status of our rug because «they are having phone problems».
After a month we manage to schedule delivery. «Between 11am and 1pm Friday». 5pm rolls around and we still haven’t heard from them. Their customer service reps promise to look into it and call back, but then never do.
Awful.

Do yourself a favor, do not ever ever deal with this company. They are low life scums. If it were possible for me to call the police and report their abusive behavoir I would. I picked them to clean a rug for me because they promised, in writing, that they would clean and deliver my rug in 1 week. This was an important point for me as I was due to give birth the day after the carpet was to be delivered. Needless to say, not only did they not follow through with delivering the rug within the time THEY set up with me, they told me I was a headache and that they were the number 1 cleaner in New York City and didn’t need my business. Save yourselves the hassle and disrespectful service and go to ANYONE but Flat Rate Carpet. They claim to be the cheapest service out there, not true at all, but they sure do provide cheap customer service. Stay far away from Flat Rate Carpet.