Buffalo Exchange

Great clothing selection. So many clothes you can have so much fun. The only thing is that if your gonna come here to sell its pretty hard to do so. They are picky. I would though however recommend Crossroads Trading Co down the street. If your gonna come here it’s a great place try to see if they will buy from you, but if not it a great place to buy

I sell my used clothes frequently at Buffalo Exchange. Most of the items I sell are considered «unique» or «quirky», so if you have a bag full of office clothes or H&M, I would suggest selling at Crossroads (which I do as well).
Every buyer I’ve encountered has been personable, appropriately talkative, and knowledgable about brands.

has a good selection of clothing, but the people that work there are always rude and dismissive. Also their buying policy depends on whatever the uninformed person behind the counter feels like buying. No rhyme or reason.
I would have given more stars, but I can’t get past the rude employees…

A couple reviews mentioned the friendliness of the staff here vs other stores (New Orleans being one). I’ve shopped at the NOLA location multiple times and while the staff in NOLA is usually A+, I wouldn’t say the Chelsea staff was polar opposite. They weren’t in your face but not super attentive either. It didn’t make my shopping experience any less enjoyable.
I was excited to go to Buffalo Exchange when visiting NY. I have no idea where the articles of clothing that I purchased were originally from, but in my head the clothing will be from NY and acts as a sort of keepsake item.
Prices are higher than thrift stores but cheaper than most NY flea markets. They are picky on what they buy (as disappointing as that is to a seller) but that leaves you with clothes that are stain free and possibly still have their original tags.
I was impressed at Buffalo in comparison to two other thrift stores we went to. The other stores were stocked to the brim with jackets and winter wear. Being from the South that doesn’t interest me one bit. Buffalo still had clothing for year round looks.
I ended up with a dress I wore for Christmas, for $ 25, and a pair of booties for $ 50. I didn’t recognize the brand of shoe and after I was surprised at myself for spending that much on worn shoes. But they’re unique and that’s what consignment shopping is all about.
You can buy a bag or bring your own. Any returning Buffalo shopper knows this but it is useful info if you’re first time and planning on walking around all day.
Buffalo Exchange is a dice roll on items so maybe today is your lucky day!

In life, you’ll meet some really sassy people who treat others as if they’re lower than them. That’s how Buffalo Exchange staff in Chelsea treats their customers.
1. They do not give you their full attention when going through your items.
2. They unprofessionally chew gum when they talk.
3. They do not warmly greet you or smile when you walk in.
4. Shopping here doesn’t make you feel good as their customer. Donate your fashion items to Goodwill or Crossroads. This place is not worth your time or clothes!
5. Someone provide this place customer service consultation.

Horrible. totally vintage store. They dont accept jeans, (only tight ones for men), no suits no ties no nothing.
Only tight vintage clothes. Theres no parking. Wait is an hour to get clothes checked.
Mind you I called a week ago and specifically spoke with Gabby amd told her exactly what clothes I had she said bring it in.
Lastly you DO NOT GET FULL CASH… only 30% of your items is paid in cash, 50% store credit. You will NOT get 100% cash back.

Eclectic mix of a range of different styles to suit all different tastes. Walked out with a beautiful Marc Jacobs gold skirt and vintage Harley Davidson tee. Staff were helpful and friendly. Hope to visit again!

I walked in on a sunday afternoon and there was a lot of people shopping. I never knew this shop was here and more convientent than the other places I go in NYC. I love consignment shopping. I was looking for a purse and didn’t find anything I was looking for, but I will be back.
Belt section was out of control. The shoes looked like I could find a few great finds.
Overall I was a happy consignment shopper and will be back.

I love this location. There are always great finds here. I recently found an awesome black suede suit jacket. It cost me $ 35.00. The service was pleasant and environment was busy.
Pros:
–Friendly service.
–Reasonably priced goods.
–Great selection of items.
–Good location in Chelsea.
The store is 3 parts women’s goods and 1 part men’s goods. I’m a big fan nonetheless.

This review is about the lavender-​haired manager Alexa and less so about the store, which I find to have a great selection, especially of woman shoes and outerwear. Yesterday, I found an unbelievably low priced high end pump and even though I don’t often wear heels, I decided to purchase them. When the transaction was near completion, Alexa approached the register in an accusatory demeanor and decided to check to make sure the shoes were actually the price marked. When she returned to report that the pumps were actually missed marked, she offered no apology and instead treated me as though I were at fault. I decided not to purchase the shoes. Today, I returned to pick up the items I placed on hold. I contemplated going really early as to possibly avoid her because she made me feel terrible, but I didn’t. Anyway, I happened to find a Free People faux fur at a really good price. When I went to the register, Alexa, still with a axe to grind, left where ever she was to come over and inspect the tag of the fur I was purchasing!!! Then she proceeded with a line of question for the cashier as to the item, did it have a sensor, it’s Free People, maybe it’s not the price? blah blah, right in front of me as though I were immune to feeling offended by her insinuations.
I was very dissatisfied with her treatment and left there covered in shame. Even though I love this location and never had a problem before, I think I’ll stick to Beacons Closet or INA for my consignment shopping and avoid this insulting and condescending woman.

Bad place to sell clothes. Brought them very nice things most of them high designer and they didn’t take any at all. They were in good condition too. Bad place. Plus i waited almost a hour and half for that. Maybe even two.

The absolute worst. I patiently waited one hour with the huddled masses to consign/​donate my clothes. Nice pieces, even a Versace couture. All were rejected. «OK,» I sighed. «may I donate them?»
«NO.» She replied, saying they were overstuffed with donations. I wonder why. I had to then lug the same bag out I lugged in over an hour earlier.

I’ve never had a negative experience selling at this location. The only thing that sucks is having to lug around huge bags of clothing to get there, but really I can’t complain. I’d just recommend bringing EVERYTHING you want to get rid of because you never know what they will take.
The buyers are always friendly and polite and can give you reasons (although sometimes not legitimate) for not wanting to buy your items. They do at least tend to strike up a little conversation– after waiting at least 30 minutes on line, it’s a nice little pick-​me-​up.
I always end up selling at least $ 25-​$ 48 (store credit) worth of clothing. I don’t think I’ve actually ever taken the cash because it seems like a rip off compared to the amount of store credit you’d receive. And there really are some gems in there… you just reallllllly have to look hard. During my last trip I managed to pick up a pair of Manolo Blahnik flats and a Vince dress for about $ 50 after using my store credit from selling that day.

Went here to sell some clothes rather than buying them. They seem to carry a pretty decent selection. If you’re selling to them, they like brand name items (they took all my J. Crew apparel).

What should I say about this place in one sentence? Disappointing first time puts it nicely enough so it’s better to donate your stuff to The Salvation Army instead.
I walked in here with such high hopes of even getting at least 1 out of the 12 items I brought to trade it in for cash. They took NOTHING.
First of all they aren’t taking skirts since their inventory is full (even though their website says they do take summer trends or items).
Secondly, if ANY of your items has at least 1 bleach stain, they’ll reject it.
Third, they won’t take your item if it’s out of season. It also depends on whether or not the clerk you get likes your fashion sense.
They’ll take a while looking over your stuff so be ready to sit there for an hour until they get to you. At most there’s only 2 cashiers at this location.
I honestly thought even the brand new tie would sell but apparently since its a «regular» or «wide» style, they didn’t want it. They’re looking for skinny ties. I was pretty much disappointed at them by then.
Should’ve known something was up when they even tried to microscopically inspect and haggle at the price of a legit LV wallet with a previous customer.
So much for new and recycled fashion. More like it better be new with tags and we better like it or you get nothing.

Two stars because there wasn’t obvious garbage on the floor.
Huge location, but maybe this type of shopping isn’t for me because it was just racks and racks of last last last last seasons forever 21 hand me downs for as far as the eye could see.
Came in with a big bag of clothes and she took about 1% of it, even though it was mostly unworn or worn once free people clothing. I don’t that’s their style here. Really depends on who the sales associate is who reviews the clothes and her taste, judging by my girls van halen crop top my hobo chic skirt sets weren’t exactly her jam.
Pass.

I LOVE this place. You have to come with a ton of energy, because the good stuff is mixed in with the junk. You could find a Theory top next to an H&M top, priced around the same. The staff is funky and has a great sense of style. There is never a shortage of merchandise. I haven’t tried to sell anything here yet, so I can’t report back on that.
Important to note: They don’t provide bags, you have to bring your own or buy a biodegradable bag. This can be annoying if you are far from home and don’t have a purse on you. Also, they don’t take American Express.
A feel good place with some great finds. Thanks Buffalo Exchange!

I came here on 2 separate days; one day to buy and another to sell, so this review will be about both.
The buying experience was ok, but they didn’t have anything I was particularly interested in. It’s unfortunate since they have such a wide selection compared to the East Village location.
With that being said, I thought they would buy a lot of clothes from me since their store was so big, but they didn’t. They only bought 3 pieces of clothing from me, for $ 5.25 in cash.
My buyer, Crystal, was very nice and helpful, so I added an extra star

This was my first time selling at Buffalo Exchange and it could’ve been better. Before entering Buffalo Exchange, I went to Crossroads first since I saw better reviews on Unilocal.There was basically no wait to sell and I brought in 5 pairs of Michael Kors heels and 1 pair of Steve Madden wedges. The lady quickly goes through and splits them in half. Upon further inspection, she takes away another 2 into the no pile, making 5 pairs as a no. Basically she said no because there was the toe mark on the shoes (where you put your foot in) she wouldn’t take them. If the materials of the shoes are suede and fabric, or even light colored — there’s obviously going to be some toe mark indicating that the shoes have been worn before a few times though still in very good condition.
The pair she actually was willing to take — she lowballed a pair of michael kors heels for $ 32 — whereas I was able to sell to Crossroads earlier (2 pairs of shoes at for both $ 65 and $ 75).
I also browsed around before selling and noticed some of the shoes have been very worn on the bottom of the shoes — in comparison to the shoes I had which weren’t as worn on the bottom.
I basically had a better experience at Crossroads than Buffalo Exchange. –_​_​–

As European girl I love places likes this. Buffalo is a second hand clothes store where u also can find shoes, bags, hats and jewelry.
There is a lot! And I think the prices are reasonable. For example: I bought a perfect Levis denim jacket for only 24 dollar.
The staff members are friendly and nice, but they are or the system is not working well. Long waiting lines for just checking out. That’s the only thing what was bothering me.