Brown Bag Laundry

I love this place! Leaving my first Unilocal review ever because of the great experience I had with them today. I switched to them for wash and fold a few months ago. They take far better care of my things and they come back clean and properly pressed (couldn’t say the same for my previous place). Delivery/​pickup is fast and reliable, and the customer service is great. Today I had a large order in with a lot of different care requirements and some last minute changes and I needed the order back tonight before I go out of town for 3 weeks. They were extremely helpful and pleasant to deal with and I got everything I needed right on time. Thank you!

I tried Brown Bag out for a while and stopped using them about a year ago. They were a bit on the pricey side, but I was willing to pay it if the service was good enough. Unfortunately, it was not. One day, after I had a pickup scheduled and I went to work, my wife calls me because the pickup guy started yelling at her because it was a big load and they would have sent more than one guy.
So, when I call to complain that it’s completely unacceptable for their man to flip out at my wife in my own home, the owner or manager just says «Oh, I’ll talk to him and ask him to be more cordial next time.» Is that a joke? What planet is he on that he thinks there will ever be a «next time» when I open my door to that guy? What’s more, he never apologized or seemed to acknowledge that this was a serious problem. I’d also add that he didn’t even really seem surprised or that bothered by it.
Also, it’s obviously a small thing, but I also can’t help but wonder why they had such a problem with the load. It was in a bag that Brown Bag themselves gave me. Also, if the size of it was important enough for their man to yell at my wife over, why didn’t they just ask?

Awesome customer service. I received way more service than was expected for that price. If there is no washer dryer close to you or you just don’t want to do your laundry this place is the way to go for reasonable price. I will be using their service numerous more times while I’m out here

Excellent customer service, I was actually very surprised. After trying to schedule a pickup with a few other services, Brown Bag was by far the easiest with the best customer service. I haven’t received the clothes back yet but if they come back with the professionalism I received from the business owner, I can only imagine it will be 5 stars as well. Thanks so much guys, you are excellent, I truly appreciate your service.

Brown Bag Laundry has been around for 40 years, apparently. Not surprised, because they always do an excellent job cleaning and folding my laundry. They now use «LAUNDRY DONE», a delivery app on the App store. I just downloaded it and will give it a try this week. Very friendly people! And their prices are standard for the service you’re receiving. I highly recommend! ;-)

Nicest, most helpful team ever. I wasn’t thrilled with my options in my own neighborhood and now make a weekly trek over there (they do pick up and delivery but I’m never home). Laundry is almost always ready same-​day, and dry cleaning typically takes 2 days. Just a great, reliable company.

Really nice guys, and four out of five times they are going to get your order right. When they get it right it’s so great and getting your laundry back is a dream. It costs more than most wash and folds, and that’s because they give you all of these great choices like color and shape care, hang dry, unscented products — basically whatever you want most for your laundry they offer it. Totally worth it!
Unfortunately, they are not totally reliable and every few orders they disregard the instructions. Like this week when they put all of my items in the dryer and shrank them when I had requested hang dry, or a few weeks ago when they only returned about ¾ of my items and left me without any sheets overnight. They are always very apologetic about mistakes, and do not charge for the order, for which they deserve a lot of credit. Manager also told me they would reimburse me if any of my items were permanently shrunk, which is really solid customer service.
I recommend them, but not for items that are super important to you. Also worth noting that their Sunday team seems to be the ones who have the most trouble getting orders right, which I think is the day that their regular manager is not there.

I used this service for around a month without any issues.
However, after one dry cleaning delivery I noticed that two shirts had come back with huge holes cut out of them. I contacted brown bag and returned the shirts so they could take a look. After a brief discussion brown bag claimed that I had done the damage to the shirts myself which is totally ridiculous considering the extent of the damage. They never offered to reimburse me or provide free services to make up for two 100+ dollar shirts which they completely ruined. I will never use their service again and would urge others to be careful as well. The customer service and the way they handled my issue was appalling.

Great place, open late enough even on weekends, friendly staff, and uses green non-​allergic products if the customer requests it.

I really wanted to love this company. They pick up and deliver your laundry and dry cleaning within 30 minutes of calling (always). They follow instructions for hang dry and can get things back to you same day. They’re also open on Sunday, which is a huge bonus. Their prices are a bit steep, but it felt like a great convenience. On three separate occasions, however, my sheets and brand new bath towels came back with bleach stains all across them. The first time it happened to my towels, and I thought bleach might have gotten on them from cleaning the bathroom, but then it happened to all my sheets and a different set of towels on two other laundry runs. Ruined clothes plus the steep price make this place not really worth it.

I used Brown Bag Laundry last summer and it was nice to be able to order pickup online. However, one day they brought back my dry cleaning with the wrong clothing. In place of my Theory suit pants, they brought back old Banana Republic slacks. I told them about the error and they insisted they would find my pants.
They did not contact me again, and I contacted them around 5 times asking for an update, which they told me would come but would take time. However, after every time I asked them for an update and they responded they would get back to me, they never once reached out to me themselves and never gave me any answers or paid for my pants.
Recently, I tried again to contact them. They told me a manager would call me tomorrow, but of course, he did not. So, I am out a $ 300 pair of pants (more with tailoring…) and Brown Bag Laundry couldn’t care less.
Don’t bother because of the risk of this happening and the total failure of the company to address it. Unfortunately for me, I trusted them and lost a piece of clothing I worked really hard to buy.

Couldn’t make the process of laundry services any easier! I love their app and their customer service is great! I had to use them for my boss at my former job — which was a nightmare! But certainly loved running into great services who know what they are doing and make it easy to get done! I don’t even live in NY and they made it simple for to manage my boss’ laundry services. Two thumbs way up for great service all around.

Reasonable prices, consistent, and dependable. I usually drop off my laundry in the morning and it will be ready for pick up later in the afternoon when I get off work. I do believe there is a delivery service also. There is a 10 pound minimum and you will be charged 10 pounds even if the amount of laundry you have weighs less, so I would recommend coming with at least the minimum.
Typically I bring in about 12 – 13 pounds and I would pay around $ 18 — $ 20. So I would say its reasonable considering the location. I would highly recommend!

Cant believe I havent written a review yet, because this is the BEST experience with a laundry /​dry cleaner I have ever had!
Pick up /​drop off service is fantastic given how much I work — I can leave the bag at the door and ask a roommate to buzz them up. They are always on time and SUPER responsive via text message.
Most importantly, they have ********NEVER ruined or lost a garment in the 1+ years I have used them.******* This is entirely unprecedented.
I have texted them several times after finding out Im traveling for work asking for 1day turnaround and they have almost always been able to accomodate.
Also note they can do alterations and clean leather. Leather cleaning is phenomenal.
Thank you brown bag!!!

I dropped my laundry off at Brown Bag because it was right in between my apartment and my work. I know they do pick-​up but I decided to save a few bucks by dropping it off, which was good because Brown Bag is $$$. It was $ 20 for 13 pounds of laundry; HOWEVER, they were so nice and had it ready very quickly and sent me a text letting me know after only two hours. Everything was folded SO nicely and they matched my socks, bagged my underwear, and they were customer service experts. Despite the price, I’ll be back for sure.

They are nice and fast, but in March they returned one if my blouses with visible stains. I can’t believe they did not notice it. I was unable to take the blouse with me on a trip, and I when I came back I thought it was kind of late to complain. I also do not like they are cash only.

I rarely leave reviews, but Brown Bag Laundry is just phenomenal. They do an incredible job with all varieties of clothing, and their same-​day service (and reasonable prices for the area) are an absolute lifesaver. I’ve never had anything get lost, and I also use them for dry cleaning.
In addition, their customer services goes above and beyond. They are very open in letting me know exactly where my laundry is in the process either via phone or text,. They also saved me when the wrong laundry company picked up my laundry and Brown Bag figured it out immediately and let me know, which they really didn’t have an obligation to do. They’re simply awesome.

How is $ 1.75 /​lb for pick up and delivery even remotely reasonable (plus you tip for both pick up and delivery)?!?
This place is a travesty in terms of its prices.
Unilocal it is not priced moderately — please change that.

I can’t say enough about Brown Bag Laundry! I have been using their services for a few months now and everyone is so wonderful from start to finish. My laundry/​dry cleaning is always quickly picked up and returned in wonderful condition. I live in a walk up with no buzzer and they *always* carry the laundry bags upstairs for me, I can’t say the same for any other laundry delivery service I’ve used. Also, my clothes are so clean and well folded.
Thanks, Brown Bag!!!

Hi Unilocalers — been going to Brown Bag for several months now so I figure I owe it a review by now. Definitely my go-​to for laundry in manhattan, I’ve tried a few other places but have yet to find somewhere better. I don’t have time to wash dry and fold my clothes so I drop them off and within a day or two they’re always ready to go, or they deliver for a small fee. Plus their hours are excellent — early rise late closing.
And my man Jude is awesome, A+ service plus every time I see him he’s got a smile on his face :)
Even if another place gave me a better deal I wouldn’t leave brown bag. When you find a good thing you stay with them and you get what you pay for (i.e. if you want to save money go try somewhere else, but I guarantee you won’t beat brown bag’s quality of service), BB deserves the 5 stars I and many others give it.