Broadway Bubbles

I love this place! Everything is clean and organized. The service is amazing. I’m always greeted and asked if I need help. I live far from here but the service is amazing and the place as well that I always come here because I know I’ll have great service. Defiantly suggest this place for anyone in the area and city. Must go to place when in need of washing clothes. For sure coming back.

This morning (April 6, 2016) I just had the worst customer service ever. Immediately after I paid and the wash machine started running, I noticed the machine is leaking. So I told the guy working in the store who’s on the phone chatting with someone ALL the time that the machine is leaking. He looked at it and said it was my fault that I didn’t close the door tight enough. He said he will stop the machine and I need to pay for it one more time. That’s how they treat a responsible customer. Imagine if someone doesn’t report the issue and walk away so that person would not pay twice and the store would end up flooding. The guy who does the evening shift is always nice and friendly. But the morning shift guy is NOT helpful at all. Please avoid this guy or avoid going there in the morning.

This Is By Far The Best Laundromat In Upper Westside. Super Clean! Helpful Staff. There’s A $ 3 Laundry Card. So You Don’t Have To Drag Coins Around With You. And The $ 3 Card Is Refundable Too. Happy To Say They Have A New Owner. And Now The Washers & Dryers Or Working 99%. Of The Time. No Need To Wait!

Different dryers charge the same amount for different amounts of time, make sure you ask how much time each dryer gives you before using. They also rarely if ever clean the lint compartments… dirty!

If you walked in here one day and ALL of the washers and dryers were working, it would be a miracle. Yesterday the machine where you can buy detergent was «out of order,» so way to run a laundromat management!

If you want all of your clothes ruined then by all means, use their wash and fold service.
Today, I sent two bags of laundry. One bag (green) to be washed with cold water and hung dry and one bag to be washed and dried in the dryer.

Worse place for laundry ever. Don’t waste your money! As a college student, I’m on a tight budget. Machines are over priced and my clothes don’t get clean. And the dryers don’t even dry the clothes no matter how little clothes you put in or how much more money you put into them. A lot of machines are out of order. Also the staff is very rude. I asked them for help and the guy was said you need to be more patient with the card and machine. And I brought to his attention all the machines that don’t work and all he said was «so?» Seriously don’t waste your money on this crap of a business.

New to the neighborhood so I decided to check out this laundromat’s wash & fold service. I should have stopped when I realized what a hard time I was having with the guy over the phone giving him my address to schedule the pick up. I had to repeat my information 3 times! When I hung up, I wondered if he got it right. It wasn’t until the buzzer went off ½ an hour later that I breathed a sign of relief that he did take down my address right & a guy came to get my laundry.
I handed the guy my stuff (just dirty sheets & towels-​weighing about 16lbs). They charge $ 9 for the first 9lbs & after checking around the hood, they are on the pricey side. I decided to give these folks a try because they have pick up & delivery service.
So I called today to schedule my delivery. Again the guy on the phone spoke very limited English & I started to wonder what was going on when he asked me what was my ticket number. Ticket number?! What ticket number?!! The pick up guy never gave me a ticket number! So I’m thinking wtf is going on with this place. No one speaks English & no one handed me a ticket number! What kind of business are these people doing? So I decided to run over & pick up my clothes instead of having to deal with the guy over the phone any longer.
Once I get there, I breathe another sign of relief because I see my bag right there. Thank God! However I was so close yet so far away when I was going to pay because they accept CASH ONLY! Wtf! Really?! Aren’t we in the 21^st century? And why isn’t there a sign letting me know this is a CASH ONLY place? Why hasn’t anyone on Unilocal made that note on the tips? Hello people?! Ugh! I’m really annoyed at everyone. Sorry about my rant. So I had to run to the closest ATM to get cash (16 lbs came out to $ 18. I find this very pricey).
After lugging my clothes back (which you don’t realize how heavy 16lbs are until you have to walk a couple blocks with them on your back bitching all the way because they didn’t deliver them to you because no one could understand me since I don’t know what country we are in because no one speaks English) I wasn’t happy with how they folded them. Yes! I’m bitching about the folding of them. And it smelled like they didn’t use the softer I handed them to use either.
This wash & fold place sucks. Don’t use them. They have lots of machines for you to do your own laundry & the place looks clean & decent but you have been warn about the wash & fold service.

Well I noticed that the rest of the reviews were a little dated so I decided to write a recent review since I go to Broadway Bubbles for my laundry. I do my laundry myself and do not use their services other than the washer and dryer machines that they offer for use when you pay.
First off, you need to have a card to put money on so that you can have access to the washers/​dryers, which costs you $ 3 right off the bat.
There are different washer machine sizes for you to choose from, the smallest being the cheapest and the largest being the most expensive. The prices are 2.75, 3.75, 5.75, and 7.50 respectively.
For the dryers they are all the same size, but they are huge so you don’t have to worry if your clothes will fit in there or not. It is 0.40 cents for every eight minutes that you dry your clothes.
Last time to put your clothes in the washer is 8:30pm.
There are a number of machines that are out of order, but not an absurd amount to where there are none available for use. As for the staff, I’ve only encountered one employee there and he is very funny and upbeat and tries to make conversation with everyone. Broadway Bubbles actually attracts a good number of people and from what I’ve seen has lots of traffic so you can expect the place to always be busy during open hours.

I’ve been coming to Bubbles broadway for 3 years. Nice people work here. Was a very reliable place. Over the past 3 years I’ve seen the problem with broken machines go from one broken machine every couple weeks to 50% of machines are broken everyday. Unfortunately, I’m taking business elsewhere.

This place is right near me, so I’m glad it’s been a good experience. Note: I do my own laundry, so I can’t comment on their drop-​off service.
I haven’t experienced what some people have complained about. Yes, sometimes machines are broken, but they always put big «out of order» signs on them. Even at the busiest times there is a machine available. I’ve never had clothing disappear. And I don’t see how it’s their fault if you lose your card.
My out-​of-​town friends have been a little freaked out that there isn’t really a waiting area (there are three seats), so you have to leave while your clothes are doing their thing, but I’ve never had someone try to steal any of my clothes.
In short, this is a basic, no-​frills laundromat. Your clothes will get clean and you won’t get ripped off. That’s really all I’m looking for.

Nice neighborhood laundry place. Angel, and the rest of the staff here are very nice and helpful. Price range from $ 2.50 — $ 7 for washing machines and 35 cents per 8 minutes for the dryers.
Bonus that it is near plenty of coffee shops to hang out at while waiting for your wash to be done.
I will say that I did once bring 4 shirts to get dry cleaned, and was told to come the following Tuesday to pick them up. When I got there, the shirts were not ready — they were not even in the building (they ship them somewhere else to get cleaned). I was annoyed, but still return for self-​service because it is one of the nicer places in the area to do your laundry.

I have been coming here for years. And for years, I have have had a very good relationship with the day guy, Angel. The evening person though (his sister?) is a bitch.
Though the place closes at midnight on the weekends, the last wash at 10:30PM is strictly enforced. While this makes sense if you are drying as well, I actually prefer to air dry my delicates (at home) and often just come here to wash.
A wash cycles only takes 30 minutes. I showed up at 11PM and was asked to leave (this after lugging all my stuff there) and come back the next day. They are obviously too lazy. I own my own business, having your employees turn down customers, is down right awful.
Are you telling me it takes 30 minutes to clean 1 washer?. Come on. I immediately turned in my card, got my deposit back, and I plan on using my dry cleaner to wash my clothes (drop off) they do a good job or use my buildings washers (granted not great) or another laundermat.
The evening woman is AWFUL.

Am I the only person in this city who does their own laundry rather than dropping it off? I’m way too cheap and specific about how I wash and dry my clothes to leave it to someone else.
Anyways– as far as laundromats go, this place is pretty solid. The machines take special prepaid cards rather than coins, so no hoarding your quarters. It’s super clean, never overly crowded, and the owner will help you out when you can’t figure out how to add more time to your dryer (hint: dip your card once to get the first 8 minutes, press whichever temperature level button you desire, then dip your card as many times as you like to add additional 8 minute increments.)

After a couple months of going to this place, using only the self-​service laundry, I have some advice for new Bubbles patrons:
— Don’t ever expect to be reunited with the «refundable» $ 3 you spend on the stupid laundry card.
— Don’t get too attached to the clothes that you bring here because, inevitably, items will disappear.
— You are beholden to them for whatever amount of money you put on the card, so don’t ever put more than $ 10 on it (or whatever amount you’re comfortable throwing away because, inevitably, your card will disappear).
— Have fun finding a machine that works. Think of it like a casino, sometimes you put your money in a machine and get nothing. Sometimes you win a clean load of laundry.
— No seriously. Put aside all reasonable and logical expectations to get your money back when their equipment fails because the staff will claim they aren’t «allowed» to give you a refund, no matter how small the amount.

Dropped my laundry off yesterday for wash and fold service at Bubbles. $ 18 for 14 lbs! That’s a lot. ($ 1.28/lb when I’ve paid $.80/​lb elsewhere for better results). Note that the $ 18 includes a $ 3 surcharge for separating colors — this I have never heard of. So needless to say i was surprised when I brought my laundry home only to find a bunch of whites ruined because they clearly had not been washed separately. I brought it back immediately, the woman agreed to wash the items again free of charge, but wouldn’t give me a new ticket (how else was she going to track it?). She eventually gave me back my original receipt just so I’d have some proof. Went back today, and the same woman insisted on a ticket, but luckily they were able to correct their washing mistake.
I appreciated the fast same day service, the location convenience, and the place’s cleanliness. But if I’m going to pay $ 3 for you to wash my colors separately, then please actually do it next time.

Updating my review. I used to LOVE LOVE LOVE Bubbles, but recently I have decided to take my business elsewhere. This is mainly the result of two things:
1. The machines are always broken! If you are trying to go on the weekend this is a major issue.
2. There is a newer employee there that I have a hard time dealing with. He is loud, obnoxious and rude and I spent too much time trying to avoid winding up there when he was around for my own health. Just not worth it…
That being said, the prices are still good & in a pinch I will go there. Just not my number one choice anymore.
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Let me begin by saying that as a lifelong suburbanite whose only experience with non-​private laundry was in my cushy dorm room, I was a little skeptical about the merits of any laundromat. When we moved into our UWS apartment and spotted Bubbles just a short stroll away I hoped and prayed that I could tolerate going there biweekly. Turns out it is the perfect neighborhood laundromat!
From the first time we went to Bubbles the staff have been helpful and the facility has been clean and functional. I can’t speak to their wash and fold, but doing it yourself is simple and I have never had any issue! It costs us (2 adults) about $ 9 every two weeks to do our laundry.
Now go make your mama proud and clean that massive pile of laundry you have been avoiding…

I didn’t know this place had a Unilocal page until googling it to find operating hours — and I was so surprised by the negative reviews! maybe it was under different management then
I’ve been doing laundry here for a year and the people there have never been anything short of friendly and helpful — i once loaded a machine with my clothes and detergent only to discover someone left softener in the other slot (i hate fabric softener and i especially dont want use someone else’s) I told the women working there who kindly cleaned it up with a towel instead of just telling me to switch machines. Their machines work great, the prices aren’t bad at all. and just this weekend the guy was in a good mood or something because he started handing out dryer sheets and kinda dancing around… also, sometimes they play really fun/​nny music…

I rarely do my own laundry — I send it out to the cleaners, but this is the place nearest to my house when I’m in a pinch or have to launder something myself.
It looks very clean and the staff are rather nice, and I like that you don’t need quarters here
But (and here’s why I’m only giving it two stars) something funky seems to happen to my laundry every time I use this place. Strange stains have appeared on clothes in the past, and today, after my visit this morning, there are a few wax spots on my sheets — probably from the dryers there.

The good part about Bubbles is that it looks a lot nicer than some of the surrounding laundry facilities. Stainless steel seems to give that impression. However, although do-​it-​yourself laundry may be fine, the drop-​off service still has a few kinks that need to be ironed out.
Most places take your name, address, and phone number when you first drop off your laundry, so they have some sort of record of who you are. This information proves to be useful in the case of someone taking home someone else’s laundry, where a phone call can quickly remedy the situation.
Bubbles doesn’t do that. You get a ticket when you drop off your laundry, and claim your laundry with that same ticket. No names, no numbers. This little oversight in their system nearly bit me in the ass a few weeks ago when I dropped off a 30 pound bag of laundry, and came back to find only 15 pounds present. Somehow the colored laundry got misplaced, and the employees were scrambling to look for it. While I eventually found it sitting in a dryer, our conversation of what might happen if someone had mistakenly taken it home — «we’ll just have to wait and see if they call», they said — definitely made me hesitant to use the drop-​off service again. They were nice enough about the mix-​up, giving me a small discount, delivering the load to my doorstep, and apologizing profusely, but I doubt I’ll drop off again until they clean up their system.