Bright Horizons at 200 Liberty Street

Bottom line: if your child is not yet old enough to sit up on their own (less than 6 months old), do not bring them here.
A child of this age requires enhanced care as they are not yet able to freely move around and play on their own. The first priority is simply providing a level of comfort (i.e. picking them up and/​or soothing them if they are crying for any extended period of time).
The staff here (at least those that I interacted with) is content to let them cry, and in fact, told me specifically that ‘crying is a good thing — it builds their independence!’ On one evening I came in to find my daughter crying by herself looking completely uncomfortable. I asked if there was anyone who could help when she’s like this, knowing that the teacher has other children to attend to. The response was, ‘she’s fine’.
As an indication of misplaced priorities, the staff pulled a bouncy chair out of the cobwebs (for fear of dependence, these chairs are typically not permitted). It took them a week and a half to install batteries because of the lengthy process of ordering through the online company mall, vs. walking next door to RiteAid.
My child attended as part of an partnership with my company, so I was able to use ‘transition to work’ vs. full enrollment. This less-​than-​stellar experience weighed heavily on our decision not to enroll full time. I feel terribly for the parents that may not have the flexibility to avoid daycare.