Bose

Felt taken care of here. Staff acknowledged me when I entered, and made sure I knew I was next. I asked all of the final questions I had about Bose headphones regarding speaker quality and the differences between the models I was considering. Debating taking a star away because I couldn’t find the spare cables that come with my headphone purchase afterwards, but my wife dug them out of the case for me later that night. I would have liked knowing where to find them before I left the shop. Thing is, the service was exceptional otherwise, and I was shown how to pair my own iPhone to the shop headphones and tips on how to optimize my set-​up, and I feel I may not have received the same guidance from other retailers. Left the shop feeling good about my purchase and was given just enough space as to get a feel for the headphones available and to decide whether or not they were right for me.

Wayne took great care of me today. He saw that I had been waiting a bit longer than perhaps is normal. He quickly apologized and exchanged my damaged pair of earbuds for brand new ones! He provided me with exceptional service.

I went back to Bose today to get my head set fix. I had bought it in July last summer and developed static. They took care of me right away and give me a replacement free of charge. This is an excellent product, But their customer service is even better

First time visiting this store and I can’t say enough. I had been to the Bose store in SoHo before and the staff there was excellent as well, but my experience here was incredible.
About a year ago I purchased a set of Ae2W headphones. Best headphones I’ve ever owned! About 2 weeks ago, the Bluetooth device stopped working. I went in today to see if I could purchase a replacement, and I just walked away with a brand new pair of headphones. I was in shock! Not only do they build great products, but the fact that they stand behind their products in this manner and support the customer this way, that’s a way to keep customers for life.

Need to complete a return of in-​ear headphones that weren’t working. I called the store, Arthur answered, assured me it wouldn’t be a problem — just stop by. Upon arriving the store later that day, he remembered my call, had my item set aside and processed the exchange. The transaction was seamless — and Bose once again gets my vote for quality in both products and customer service — seamless! Thanks Arthur!

GOOD sound, and small in size w]ithout wires all over.

I needed a pair of noise canceling headphones and after reading reviews online I decides Bose seemed like the best so I decided to check out this place. The staff person who helped me was very friendly and knowledgeable about the different types of noise reducing versus noise isolating technologies.
You can try the headphones on and plug in your phone to listen to your own music or plug in to the audio they have there. You can turn the noise cancelling function of the headphones on and off while you have the headphones on and turn on a little TV screen with audio that mimics noise outside of your headphones such as being in an airplane or watching TV. This way you can hear how the sound you hear from the TV is lower with the noise cancelling headphones. The headphones do not drown out as much sound as I would like, but from what I have read nothing drowns out everything.

The customer service in this place is the reason why Unilocal exist. The guys there were super nice, didn’t pressure me at all. Months later when I had a problem with a small component on my headphones he replaced them without hesitation even though I had walked into the store intending to purchase the replacement part.

I was amazed to find 2 guys buying something here. in 2014. They have a walk-​in area where they keep the sound very low — pretty damn useless, eh? Found myself unimpressed to the point that even if I’d consider such equipment, the layout here wouldn’t compel me to pull the trigger.

I went in with a damaged set of noise-​cancelling headphones and left as an even stronger Bose proponent.
I usually tuck my wires underneath my shirt and the left ear was malfunctioning, but the final straw was a hasty commuter catching it on his collar and tearing it from my ear. No problem, I went to Bose, especially since I was excited they had a dedicated store nearby where I could appreciate the ear-​ware.
I spoke with an associate, Arthur, and he informed me that my warrantee was still valid and that they could send a replacement immediately, which they did. I’m so happy to see a company stand behind its product like that these days, so I’ve referred many people to the brand (not that they need it).
I’ve had the pleasure of enjoying movies through Bose sound systems and my next impending, floor-​standing purchase will be with you. Thank you!

Came here recently to look into purchasing new headphones… didn’t buy them just yet but the little in the hole spot located on the 3^rd floor in the Columbus Circle Mall is a cool place to go to to look into Bose electronics when you do not want to have to deal with the crowds of the Apple store or other congested electronic stores.
Will be coming here again soon to look into other products as well.

when it comes to headphones and sound systems, they win hands down

Great service at this store. I didn’t have a receipt but joviani remembered me from when I made the purchased. He printed it out from his system and processed the return. Easy breezy!
4 stars because the wave connect kit turned out to be an unnecessary but since I can directly connect iPhone to wave II radio!

Stopped in today to see if they could sell me a replacement cord for my AE2 headphones that got cut in half in a car door. Like others have mentioned this store is tucked away in a quiet corner of the mall on the third floor down from the J. Crew mens store. When I walked in I only see a tiny storefront and one guy working (the store is extremely small, it’s almost a kiosk). However another employee soon emerged and after I asked him my question on the cord he emerged with an unpackaged cord saying he had none for sale but I could have this one for free, which was awesome as it retails for like $ 35.
So now I am listening to my ultra-​comfortable headphones again for free, this cord even came with the microphone on it which my old one lacked, awesome. I can’t comment on anything besides the customer service for that one day though as I have never purchased anything from here.

It’s a store front. Thankfully the products are more exciting that the enthusiasm the staff shows.
That said, I love my noise canceling headsets, the are phenomenal

It’s a shame Bose products are flimsy, because their customer service is incredible, especially at this store! If not for them, I would have quit these products long ago.
I own the over the ear headphones, which have incredible sound quality with strong bass at ¹⁄₃ the price of the higher end noise-​canceling ones. Unfortunately the wiring is so week that the I’ve gone through 4 pairs as one side of the headphones always dies. The first time, it was replaced out of warranty (1 year) at ½ price for $ 70, the 2^nd and 3^rd time was still in warranty and they replaced my headphones for free, no questions asked. In fact, the 3^rd time, it was replaced with the newer, current model, the AE2, for free!
Despite taking better care of the AE2, and the wiring being detachable, the wire was still pretty shoddy and I killed this one too, but I went in last month and they had a spare wire that they gave me for free! (if there were no spares, it costs $ 15) Sadly, this was probably a used wire, and it’s already on its way out with the sound on my right ear coming and going, so I’ll make sure to get a brand new wire this time since $ 15 still beats $ 160 for brand new headphones.
Bear in mind, I’m «that obnoxious guy who wears his headphones everywhere to drown out the world because he has so many feelings» or something ridiculous like that, so you may get a longer life with these. I’d say it’s a fine balance deciding if products at Bose are worth it, if you weigh sound quality and customer service against life of the product.

Excellent service. They’re kind of tucked away in the top of the mall, so you might not stumble into this store.
I’ve come here for random things and demos due to free airline miles and the guys have always been accommodating.
I’ve always been a huge fan of the Wave Radio, and now they have the Wave TV which is pretty much like a flat screen tv with a wave radio in the back. Sure the sound isn’t as good as a full home theater system, however, it’s all in a nice compact package. This is especially important in our tight NYC apartments.

I purchased the Bose MIE2i at the Bose store in Tysons Corner VA for my new Android. I loved them! «ed» being the proper tense. The worked great for the entire two days that they worked. BUT at the end of two days it got a short and made my phone freak out.
Now, to those of you (most of the world) that have er-​bud headsets, that is nothing new. They are so fragile that even the high quality ones ALWAYS short out. But the cool part was that when I purchased them they guy at the Bose store in VA encouraged me to put my info into their «no hassle warranty database». So I did.
Then when they broke two days later and I was in Manhattan… I got them exchanged — no questions asked. But the best part was not that they were exchanged with no hassles. The best part was that they guy said «here you go… no hassles.»

I knew what I wanted, which wasn’t anything complex.
I was in and out within 5 minutes.
Super fast and friendly.

Bose to the rescue! I own a pair of QuietComfort 3 Acoustic Noise Cancelling headphones for my loooong commute from Long Island to NYC.
I’m at the Jamaica platform. When the train pulls up to transfer to Penn Station, people turn into Jackals now that the troubled MTA uses less cars to save energy.
So, lemme get this straight.
Raise monthly prices AND have less train cars for people to sit getting onto the Fa-​King train? This move turns people into acting like there is a 70% off sale at Bloomingdale’s!
Nice move morons. I think you need me to straighten shit out over there.
I go to board the train and some yahoo snags my QC3 wire on his coat and almost rips it off my head. When I get to NYC and take my headphones off, I see the wire is frayed.
Where am I going to get a new wire? I can’t go back to Stony Brook with no music. I’ll go out of my mind. I look on Unilocal and I see there is a store at Columbus Circle. Yay!
Nice looking store (very close to the bakery) They have my replacement wire in stock for under $ 20 bucks.
God bless you Mr. Bose. You kept me rockin all the way home.