Biscuits & Bath

My dog loves this place. My pocket book hates it.
All in all it is a great place for your pooch if you have the money. Friendly staff and clean facilities.

Every single time, without fail, there is an issue when I use B&B. They are my last alternative when no one from Pet
is available. I have only used the overnight boarding service once for a few nights due to a business trip. When I went to pick up my dog, he could not get out of there fast enough. In all fairness, since I was not at the facility during the day to see what was occurring, I can’t comment as to why he was so excited to leave.
From a customer service standpoint, they are awful! I now skip the overnight boarding and schedule walks and feedings through out the day when I am away. Because he is an older dog, my dog does not require a lot of physical activity, so a 30 minute walk a few times a day is perfect. However, it seems that no matter how many times I tell them that he needs a morning walk and an evening walk, they can never seem to get the times right. The first time scheduling a dog walker, I came to find (after I returned from my trip) that the dog walker would come around noon for the first walk, then 3pm for the second walk… thus my dog was getting two walks and feedings within 3 hours of each other, then would have to hold it for more than 12 hours until the next day.
The second time, I had to schedule for a work trip, which took me to Alaska, I was contacted by a neighbor who informed me when they went to check on my dog, that the dog walker was coming at 12 and 3 again… unbelievable. I immediately emailed to request the correct times and then was asked if i would like to schedule any future walks. uh no thanks.
The most recent time I used B&B I needed someone to walk my dog as I recouped from surgery at my parents house. I received a call one morning telling me that my dog was not in my apartment. Seeing that B&B was the only one with access to my apartment, my dogs absence surely was a mystery. After a few phone calls (and heart attacks) the dog was not missing, the dog walker said the doorman did not have the key (which he did) and my dog was finally walked. Payment was an issue as well. Before the walks commenced, I phoned to tell them that the card they had on file was an outdated card and I was calling to update with the new one, well surprise surprise, I received a phone call the day after the walks to tell me that my card was being declined. The person I gave the information to never updated the card.
They need some real revamping or more intelligent people working here before I go back and spend $ 33 a walk.

So, Im usually not one to bash and trash but when it comes to my pet and yours this time its all about serious bashing and be warned! THE WORST PLACE IN THE WORLD! The play areas are basically just oversized pool tubs with zero play value for the dogs and they will fill them without any thought. Now onto what they call and overcharge for grooming. THE WORST! they destroyed my dog and basically did what a little girl does to her Barbie doll! So, if you want a grooming that’s basically a buzz cut from a blind man go for it. Oh also to top it off the manager or whatever janitorial position he calls himself, Donny is rude and will basically throw whatever blame on you.
TRUST ME WHEN I TELL YOU DONT GO! IF ON UPPER WESTSIDE PLENTY OF OTHER NON CHAIN FACTORIES THAT ARE SO MUCH BETTER AND WILL ACTUALLY TREAT AND CARE FOR YOUR DOG AS YOU WOULD EXPECT. NOW I HAVE TO SUFFER ALONG WITH MY DOG FOR SIX WEEKS TILL SHE IS BACK TO NORMAL.
SHAME ON YOU GUYS YOU BASICLLY SUCK AND SO DOES YOUR ATTITUDE.

Service is god awful. Without fail, they get something wrong every single time. Tonight, 30 minutes late to drop off my dog (because they can’t locate the building – or apparently use google maps). But in the past year I’ve had at least 10 issues – from feeding my dog the wrong food (where she’s gotten sick) to getting their email confirmations wrong and therefore not providing the correct service.
They are a joke of a company with some of the worst staff imaginable.

I don’t usually write negative reviews but the 30 minute «create a profile» time I spent with Biscuits and Bath to set up a Saturday 30 minute dog walk inspired me. At $ 30 a walk, mind you. The rep confirmed the dog walk and then an hour later, I receive AN EMAIL, not a phone call, telling me that the location I’m closest to is short staffed and can’t walk my dog. But I should let them know if I would like to re-​schedule for another day or drop in when I’m walking by the facility to re-​schedule. Umm, what?
First, the customer care rep should have check my closest location first before confirming, and second, why was I notified via email? When I called to ask, a different woman, (just a main number for all locations) gave me no alternate options and just apologized for the other staff member. I understand businesses may be short staffed, I understand mistakes, but what terrible business etiquette not to confirm with the location first and then email the cancellation instead of calling directly. It wrecked our day’s plans.

I love Biscuits and Bath as much as my pup does! Zoey went to daycare here for 1.5 years. We recently moved to Chicago, and I can honestly say that the doggie daycares in Chicago don’t even compare!
The staff at Biscuits felt like a part of Zoey’s family. Jessie would go out of her way to be accommodating, no matter what I requested. And Zoey was in love with Matt. He treated her like his own dog!
I wish Biscuits had a location in Chicago. I would send Zoey there in a heartbeat!

I recently began taking my puppy to daycare at Biscuits and Bath. I’ve been to three of their locations. I usually go to the spacious UWS location, primarily because it’s close to my home. But, the great thing about B&B is that when I need to run errands or meet with my friends I can drop my pup off at any of their 8 locations in NYC. I’ve taken her to Midtown East and Greenwich Village also. I’ve always been greeted by friendly staff and Lady has had so much fun at every location. It’s always clean and there are dog handlers continuously with the pups! Best part of all, Lady sleeps like a baby when she gets home! She’s one happy puppy and that makes me happy!

This is my first review as I normally don’t have time to write a review let alone a lengthy one like this, but this experience with biscuits and bath was so pleasant that I felt compelled to tell people. I also have my puppies groomed at the 160 Riverside Blvd location, which is equally superb. They board all their dogs at the UWS location.
I left my two puppies, skippy and molly, for nearly a month with biscuits and bath at the upper west side location. This is the first time I left my two kids for such a long time and boarded. I picked them up today and was absolutely delighted with the professionalism and service throughout this time. Sure they are expensive but not by a lot. As a general rule, one usually gets what one pays for in this city.
Jessie Lyn the assistant manager was a delight and the absolute professional. she sent me tons of videos of my kids playing each day with play by play commentary for nearly a month!
I received photos as well as updates on their eating. This helped ease my anxiety.
My wife and I scouted four locations throughout the city before choosing biscuits and bath even though we already had grooming performed by them and were quite satisfied.
Much of it went on parental instinct. You walk in and can get a sense of the energy of whether it is positive or negative. Biscuits and bath was positive energy. The next was staff knowledge and care meaning do they really love dogs or is it considered just a job for the staff. I found that biscuits and bath staff truly love dogs. The staff was attentive as soon as you walked in. They were happy to see you whether or not you were an existing customer. There is always a human being with the dogs inside the play area unlike other places.
I also asked an experienced dog parent drop in unannounced two times to see my puppies and both times she gave a positive report to me about the staff and how my puppies were doing.
My only recommendation for improvement is that they could use a technology boost and have video cams installed at the UWS location where parents could go online at anytime and check up on their puppy play dates by clicking the cams. Biscuits seems big on technology having recently spent «a lot» on a new software management system for its customers (at least that’s what the email said). There was another store downtown on lafayette street and houston which will remain nameless that offered this video cam (which was a big draw but the staff there was absolutely rude and oblivious and seemed irritated that I walked in and interrupted a conversation between two staffers).
In the end, Biscuits and Bath offered me peace of mind and happiness knowing that my puppies were well taken care of.

Biscuits & Bath just tried to drop a dog off with me. The only problem is he’s not my dog. We do dog sit for people in the neighborhood so my building staff did not question that they asked for my apartment. I would never leave my dog with people that lack attention to detail like this. I have used Coco & Toto and they are great.

my dog is always happy from the time he wakes up and hears me say «DAYCARE!» so it’s just a clear inditcation the staff and service is up to par in my dog’s eyes. My dog perks up as we walk to day care up to the time I pick him up almost 8.5 hours later. The staff are all friendly and even greets me and my dog on the streets if we runn into each other. Day care can be pricey but it’s no more expsensive to nearby alternatives. I always get e-​mail or phone call updates if there’s any news related to my dog’s care. I get lots of pictures and youtube videos which are so fun to watch! Really love the staff and service.

I took my dog Riley in for a bath and haircut., His is a cavalier king charles spaniel, so his ears are quite long. When we picked him up, his ears were incredibly short! We directly told them to just clean up around that area. I liked the women I met at the front desk but I would not bring Riley back here. It will take a while for them to grow back. I also used a Unilocal deal for this worth $ 150 but they did not give me any store credit after the grooming which came in way under $ 100. I found this a bit offsetting.

I cannot recommend Biscuits & Bath highly enough! After moving from Boston, I stopped in at their new location on the UES to get my 1 ½ year old pup, Sammy, groomed. I was met with warmth, enthusiasm, and professionalism at every turn, and after Sammy was groomed, we were offered the three free days of doggie day care.
Since then, we have not only used two of these three days, but we also had Biscuits & Bath board Sammy for five days/​nights while my boyfriend and I went on vacation. Every day we received email and voicemail updates (I’m not someone that would expect this, but it was really appreciated!). The staff was also very attentive to Sammy’s eating habits, which are a bit finicky — they even purchased some grilled chicken to entice her to eat her dog food! During her stay, we were told that Sammy was a bit shy, but then got into the fun of the «cage free» environment, no doubt thanks to the coaxing of the trained staff. I would also note that the dog play areas are clean, there is always staff monitoring them, and the dogs are divided up by size.
I also found them very flexible and helpful when it came to pick up/​drop off, including a last minute request on our end to have them pick Sammy up for a day of doggie daycare when my boyfriend and I both found out we’d be stuck at work late.
All in all, I would recommend them to all my friends with dogs and am extremely surprised that they are not rated more highly on Unilocal.The personalized service I’ve received have left me not only satisfied with their services, but enthusiastic about the people who work there. I really trust them to take good care of my dog.
Shout outs to Jessie and Amanda, both of whom are stand-​outs among the all-​around exceptional staff!

I had just moved to the UWS and was looking for a good «sitter» for my little dog. I had high hopes because the woman I spoke with on the phone was extremely friendly. So, one weekend, my husband and I left town for the day and dropped our dog off. Unfortunately, we had a transportation issue and couldn’t get back by the time the daycare closed, so we arranged for her to stay overnight. The next morning, when I went to pick up our dog, I asked what she’d had to eat and was told that hadn’t been given anything! I had also arranged for her to have her nails cut. When I got home, I noticed that two of them were bloody, so the groomer must have cut too short. I was really disappointed with B&B. At their rates, I expected wonderful service and a safe, healthy environment for my little one. I won’t take her there again.

After taking our little Miniature Schnauzer to Playground Pups for his first playgroup (s) this weekend, tonight we took him into Biscuits and Bath and it was so great for him! While he was a bit shy at the first two, he dove right in tonight and played with some other great pooches about his same size and temperament. The staff was really nice and attentive, while the other owners were nice, chill and respectful. The facilities were clean and we are definitely going to look into their other services. If you have a lil one, this is a must! Sorry, posted a link to my Weekly Witty blog, but apparently I am not supposed to do that!

I can only speak to the grooming at B and B. They do a great job. My Maltese, Happy, gets her puppy cut with Lisa. Lisa is caring and gives Happy a great hair cut following my requests every time. The help at the front desk is friendly as well. Thanks B and B!

I have to admit I was a little bit hesitant to sign up for a doggy daycare service like Biscuits and Bath. It’s hard for me to trust anyone with my dog. I decided to go check out the location here on the Upper West side and try out the initial month promotion, which is a great deal imo. I was a bit surprised to see the dogs enter so eagerly. One lady literally had to restrain their dog with all weight as her dog was so intent on going in to meet all his friends.
It’s been almost a month and im extremely pleased. I pick up my lab every evening and he seems just so content– i notice such a big difference from when I was leaving him at home and having a walker take him out each day. For sure their prices arent cheap, but for the level of care and attention my dog is getting im totally satisfied and would recommend to anyone!

We took advantage of the puppy promo last summer as it seemed to be a good value. A great front desk staff, friendly and attentive. But stand at the window to the puppy pen and watch the interest level of the staff charged with the welfare of your puppy and your confidence level will falter. We wondered if we weren’t just being overly anxious, new puppy and all. But about two weeks into the month-​long promo period I watched the puppy pen attendant spray disinfectant on a puddle on the floor with a puppy just inches away. The employee, male, looked like he would rather be anywhere else in the world than in that pen with the puppies, and the fact that he didn’t clear the pups away from the mess before spritzing the cleanser from a bottle at arm’s length to the floor told me all I needed to know. That was the last day we attended doggy daycare.
Today, walking my dogs around the block, I spotted a Biscuits and Bath employee walking a dog from the corner of Central Park West and 81^st Street to their location on Columbus between 82^nd and 83^rd, talking on a cellphone to someone the entire time, complaining loudly about somebody she works for. She didn’t once look down at the dog she was walking. I walked behind her the entire time until she entered Biscuits and Bath, still on her call.
So if your dog pulls you into Biscuits and Bath at each visit and you just don’t understand the bad reviews and low ratings from several reviewers, fine. Good luck with that. But it’s not so hard to judge where to trust to leave your pet. Just pay attention.

It’s hard to judge where you’ll trust to leave your pet. I was petrified — I’m so sorry to see all the bad reviews on here and was honestly worried what our experience would be like.
Ultimately I think you can really only go on your gut, how the dog reacts to the place, and how well you feel treated by the company. Oh and for first timers, it definitely helped that they have a great puppy promo.
As it turns out — my dog LOVES going — he bangs himself against the door trying to get in, walking by he’ll pull towards the front door… jumps around in the reception area impatient to get to the back.
The team there could not be nicer or more understanding how nerve-​wracking it is to leave others responsible. Cynthia, the manager, is heavily involved and I see her regularly — always cheerful and coos at each new dog in the door like her personal pet.
Both Laurel & Jessie are extremely attentive and professional. They seem to know everything about every dog there — how much food is left, particular needs, and just general updates on how your dog is doing. They are also helpful — each dog care company seems to have figured out the best algorithm for making the most money and confusing you the best. And while I don’t agree with B&B membership charge (so ridiculous, the benefit system should be better) — they are very transparent when walking through what you get/​how you can use your points and look for ways to help you save/​get the most for what you’re spending. Honestly, everyone there seems really nice and welcoming — sometimes sharing anecdotes about your dog which makes me think they do get to know them and aren’t just watching over like prison guards…
Of course I have no idea how my dog is treated during the day but I safely assume well since he’s always racing to go back. Also, I LOVE that we have occasionally run into people that work at B&B in their «street clothes.» I have no idea who these people are some times but my dog will charge at them on the street for attention — clearly recognizing them from his day. It’s a good sign to me that he’s being treated well. And I love that they seem as happy to see him as he does them.
Sorry this is so long! I hope this is helpful to someone. I just know I felt really lost trying to find a good spot and was so freaked by the earlier reviews.
Lastly — on grooming. I had a great experience too. I think it was a woman named Lisa who did the job. Just to note, I don’t have a specialty breed so it’s a pretty basic cut but it was done very neatly and he looks adorable to me. Also no injuries :)
Cons: Membership Fee, «Points» System (they have to get better clarity on what this is/​reporting to customers), Member benefits (there should be a bigger discount for those with unlimited packages when away overnight — otherwise it’s like a double charge)
Pros: Well maintained, GREAT staff, my dog LOVES it, don’t miss the Puppy Promo
and yes, this is my longest review ever.

This is based upon overnight stay for a holiday weekend.
I dropped my little pup off at night and left him for 2 nights and not even a 2 full days and I was charged an extra $ 10 a day for holiday weekend, which I was not told about until AFTER I paid. Then I was charged an extra charge for a late pick up, which I was not late for. And the charges that they are asking for for 2 nights at the doggie sleepover is absolutely absurd… not going back– ever. Insanely pricey and not worth it– my dog pooped on the side of the street the second we took him out of B&B, as if he hadn’t been let out all weekend.
Definitely hot happy with the experiences here… as of what I can tell while picking up my pooch and in addition to the ridiculous costs of doggie day care.

Please note that this review is entirely based on grooming services and one bit on a single vet visit. I don’t leave my dog in day care there and or use any of their other services.
5+ stars go to Lisa the groomer. My dog is little, scared, and shell-​shocked just at thinking of going near other dogs/​humans/​etc. However, Lisa has always done a good job of calming her down and when we get her back she is all tidied up and back to her puppy clipped self. When we first adopted the pup, Lisa did a very good job of cleaning up her claws which had been let go at the shelter. I could not recommend her more.
However, make sure that you ask for her when making an appointment. One time we just assumed she would be there as always and ended up with another woman who cut all our dog’s whiskers off. O wait, she left one as evidence of the former majesty of said whiskers. Who does that? Then she claimed that she didn’t do it and the manager did the same. That’s really unacceptable on both counts. I understand that you want to support your employee, but you’re in a service industry and I have the proof on my pooch’s face. Use some common sense.
Also, the front counter staff is always friendly and helpful, Jen & Derrick (sp). They are very good at managing with a little dog who can’t be around others and I thank them for that.
Lastly, I would avoid vet services here. For two shots and a general once over it cost over $ 300. I have now learned to check the fine print on these things and will not be using that service again. Due diligence got me on that one.
But Lisa, ahhh, that girl’s gold. Reserve her for grooming.