Bingjing Roberts, MD

Dr Roberts is a very caring and patient doctor. I’ve been seeing her for years now since I have developed chronic dry eyes from a side effect of another medication that i took, which unfortunately did not reverse even when i stopped the medication. I’ve been to other opthamologist in the area where it’s convenient for my work location, but none of them impresses me enough for me to go back. Like i said i suffer from a chronic condition and Dr Roberts is the only one who’s able to help address my burning eyes to now full of tears! She takes time to evaluate with me the different treatment options to try. She really cares about her patients and you can see why her waiting area is always full of people! i have been referring friends and family to see her. As long as Dr Roberts is in business I will not go seek another ophthalmologist! The staffs are very helpful as well especially working with my insurance to get the medications that i need. I highly recommend this office to anyone!!!

When I asked her a question about my eyes and expressed my concerns, she started to get impatient and raised her voice dismissing my question. I don’t remember my question and her response now. But I remember how she made me feel. Her attitude made me feel like she was saying «I told you the diagnose already and it is what it is. No more questions needed. You just need to trust me and don’t waste my time to answer your stupid question.» I didn’t mean to doubt her professional judgement. I just wanted to be clear a little more. She seemed to be offended or just get annoyed by my «stupid» question. I never came back to this doctor again.

Dr. Bingjjing Robert had done cataract surgery for me and my mother. She is very professional and nice Ophthalmologist that I know of. She care and answered all the questions about our concern before the surgery. And follow up our cases after surgery. I will recommend all my friends to her if they need to see ophthalmologist.

I have been to other eye clinics and the wait was foreverrrrr but this one was surprisingly not too long. I got out of there in less than 2 hours, which is pretty fast for a doctors office. I was recommended to come to this ophthalmologist by a friend because I needed new glasses and she said that the doctor here was good. Dr. Roberts answered all the questions that I had and she even gave me some samples!

There should have zero star on Unilocal.I will never come back to see this doctor again.
She spent less than 5 mins looking my eyes and she told me I have lots eye floaters. I was concern about my eye floaters, she did not answer my questions regarding my eye floaters and even looked at her medical assistant and passed the questions to the medical assistant. And then her medical assistant explained to me about eye floaters without any patience. When I said, «But my vision is good», this doctor raised her voice and made an unprofessional statement, «Like I said, even though your vision is good, you still have eye floaters» I was like, «Are you serious, you talk to your patient like this.» I would not recommend my pcp or friends to refer any patents to see this doctor. I felt like they just wanted me to do all the tests and tried to get paid from my insurance and did nothing but saying, «If you dont feel well, just make an appointment and come back to see me again.» I wasted my three hours in the office, my appointment was at 12:00 PM but I got out the office around 3:30 PM. This doctor is the worst Optometrists doctor I have ever seen in my life.

I have seen dr robert for years and that’s why I kept going back to see her. She is really nice and professional, but her staff are not so great. I was late for my appt and I was seeing full house of patient at almost 5pm, so I step up to the receptionist and offer to reschedule my appt since they are behind schedule. Then one of the receptionist told me that as long as I am willing to wait they will register me, I even asked her multiple times that do you wanna check with the dr first before u register me since
I’m so late but she declined. So I wait for a bit and another «senior» receptionist called me up and told me that u r super late and u r using commercial ins and we cannot take u now. I was like wtf I offered u first place to reschedule me and I cannot have commercial ins? I provided my ins info before I come in and u should check it why it matters if it is government ins or commercial. She tried to reschedule me with another dr then I don’t feel comfortable to come back to this place anymore.

I have seen Dr. Roberts a couple of times to have my eyes checked out. She is an attentive, proficient, and friendly doctor. One of the times I was there I ended up waiting a fairly long time to be seen, and that was frustrating. But other than that I think she’s pretty great.