Big Apple Mobility

Rented 3 wheel scooter. They delivered it to our hotel and it worked. After learning from the supervisor how to dissemble it to load it in the cab we thought all was great. Started out on same day and it stopped working in the doors of the elevator which was a difficult position to be in a scooter that now doesn’t work at all. Finally got it out of the elevator and called Big Apple Mobility. Spoke to gentleman who guaranteed me that they would swap it out to «wait.» Couldn’t wait as the show was at 3pm. Left it in the room but they never showed. Tried it the next day and it stopped. Wasn’t going to do the elevator again so returned to room and spoke to Calvin Wagner the supervisor. I said that we no longer needed it as it still was not working – to pick it up and please return my money since I never used it. He thought they would need to determine if I «ruined or destroyed» it since it was ok when delivered. When I left to return to home they still did not pick it up. Not reliable to be in scooter when it stops – especially in the streets of NY. also found out they charged me almost double what the receipt said. Don’t need a company that takes advantage of those who are disabled.

For something as important as mobility, DO NOT USE this company. You will be better off with another company who can offer a loaner scooter or other solution when something is broken or in need of service — which will happen.
Big Apple mobility does not stand by their products, a Pride Scooter which we purchased there only 4 months ago has broken multiple times and left my handicapped family member stranded for almost half that time. They don’t follow-​up with their suppliers on work orders. They’re disrespectful and the owner, Alex Wong, refuses to speak in-​person about their service, instead leaving the issue to his sales people who emphasize how busy and rich Alex Wong is and that he doesn’t have time for his customers.
If wish a negative rating were possible. I can’t believe a place like this is allowed to operate.

I’m grateful this service exists but Alex is certainly not a nice person to deal with. When I called him to extend my 5 days initial rental for two more days, he said he would charge me $ 20 dollars per day. Their website says $ 10 for «Each Additional Day». Apparently that doesn’t apply to extensions. When I said that I wish it was stated more clearly, he replied in a very nasty tone: «I don’t have to. I can terminate you contract tomorrow and charge you another $ 175 if you want to keep it». By the way, I was never presented with any contract. Although he immediately charged my card for $ 40 dollars, either he forgot or cannot count. The next day he sent his people to pick the scooter up and left me three very angry messages because nobody was home. He even charged my card with an additional $ 30 dollars than I’m still waiting to get back. After I made him count the days, he realized he had made a mistake and offered to reverse the charge but I never heard an apology. On the other hand, Jose, the delivery guy, couldn’t be nicer. Alex should learn from his staff.

Reliable! After my wife broke her foot before vacationing in New York, we were in need of a wheelchair. I looked on line, found Big Apple Mobility picked a lightweight model and put in my order. When we checked in to the hotel, the chair was there waiting for us, 12 hours before the agreed upon delivery time. Thanks Big Apple!

It is the worst company!
There were many problems and I tried to make contact with the company, however they always ignore me.
The problems are the following:
1) the wheelchair has some problems and armrest was broken.
2) I made claims, however they ignored all claims.
3) The picking up time was 10:00 am, however they did not come. I called the company, however the first person said he could not do anything. I called them 3 times and the last call was taken by better person and the driver came 13:20 lastly.
4) I passed the claim letter including the problems on the wheelchair and piking-​up and ask the answer, however there are no answer.
5)They took the fee from my credit card, so the ignoring me seems to be profitable for them, however I can not forgive.
I recommend you to not use this company strongly.

Why do I have to give one star? When I initially spoke to Alex (supposedly a manager) he was very helpful. It went down hill from there. Unit delivered looked and worked like they used it in Afghanistan for bomb disposal. When I called to get it replaced they committed to deliver a better unit on a Sunday afternoon, no one ever showed. I called on Monday, no apology or acknowledgment promised Tues, no show, Weds no show, called again, no one could help but Alex, but he was not there and never called (that’s four missed appointments). On Thursday morning someone showed up unannounced with a better replacement, but a day later, it won’t hold a charge. DONT DO BUSINESS WITH THESE PEOPLE, they could care less.

These guys are fraudsters. I purchased a Pride Mobility Jazzy 614 Power Wheelchair for $ 3,395 (
) from them. I paid them fair and square on the phone using my credit card. They delivered the chair. It was for my old father who has Parkinsons and cannot walk much. He tried to use the chair but it was really hard for him, and it wouldn’t go up and down uneven sidewalks, got stuck multiple times and was so heavy that three people could not move it manually.
A week later, I called them back to return it — my dad had only taken it out once for just one block and its been sitting in my garage for over a week. Kevin, the sales guy there said «We do not accept any returns» even after just a week and after much trouble, had the «Manager» call me up the following day. The Manager told me the best he could do is swap it for a «Scooter», the Pride Mobility Victory 9 (
). I checked the cost on their site and its only $ 1,645. I told them that it didn’t seem a fair swap at all and that in fact he should take my return and refund my money. I even offered to pay for any restocking fees.
1. They do not have a Returns policy written on their website. All such expensive items should have a full returns policy especially given what they are used for!
2. They never told me that it was a final sale. I bought the most expensive and top of the line Wheelchair. They didn’t advise met to «Rent» a wheelchair and try it out for a few days instead (they have a rental business as well) since they did not have a return policy!
3. And they want me to swap with a product that’s $ 1,855 LESS than the one I purchased just a week back, and keep smiling! They will probably then sell my returned wheelchair to somebody else and make even more profit.
This is not right. This type of consumer service is fraudulent plain and simple and must be exposed.

Worst customer service EVER!
One agent provided information that they can deliver/​pick-​up the wheelchair for an additional fee. When I called to schedule a pick-​up, they changed their story and told me that I don’t pick-​up because Brooklyn Bridge is closed and insinuated the I am making up that information about the pick-​up service. HORRIBLE SERVICE.