Beth Israel Medical Center OB-GYN

This is one of those offices where you get to your appointment on time, and wait an hour to be seen, all while listening to the front desk staff gossip. Not my kind of place.

while I’m sure the physicians here are well-​qualified, the administration and non medical workers are the worst. the place is rundown, disorganized, chaotic and poorly managed. I have been going here for 3 months and so far have had problems with insurance (the clinic did not send proper paperwork and insurance refused to cover $ 2000 charge for lab they ordered), canceled appointments randomly by secretary while doctor was still expecting to see me, very long wait despite appointment (1 hr plus), wrong appointments made with wrong doctors, appointment time change without notification. avoid this place, it’s a huge mess of a healthcare establishment. I also work in healthcare and would be embarrassed to work here. I’m looking for a another ob group to change to and plan to have my baby somewhere. you never know what other mistakes they will make. don’t risk it.

SUE HANE SANCHEZ the supervisor, LISA RUTIGLIANO the sonographer, AND LUCINDA MIEVES the secretary ARE three inconsiderate employees AT THIS PLACE. They sent me home because I came 20 minutes late after sitting in traffic. When I arived, they informed me of their 15 minute late policy. if you come more than 15 minutes late, then you can’t be seen. I am wondering though, why didn’t they tell me this on the phone when I setup the appointment? I hope that you are treated in life, as horribly as you did to me. You do not deserve to be treated like human beings… I spent $ 50 on the ride coming and going, all for nothing. They basically wanted to have a full lunch hour, but they overbook people, so they were happy to send one home. The people that had an 11:00 (SAME TIME AS MY APPT.) as well, were called in at 11:45, so even if I would’ve come on time, I wouldn’t have been seen before 12:00. Hope you people lose your jobs soon, you shouldn’t be treating women in waiting.

I recommend avoiding this place if possible, because of excessive wait times, poor customer service & the crowded office.
— I went for a 16-​wk anatomy sonogram and blood work. I waited an hour on the phone to make an appointment. It’s super crowded there, like a cattle call of us pregos. I waited about an hour & a half for my appointment (although I was there on time). The sonographers were great (I want to give them credit) but 3 different people came to review at 3 different times (I think the 1^st was an intern). The whole thing just took way too long.
— I’m still tracking down my blood work results 2.5 weeks later, after getting the major run around at this office. Ultimately they weren’t listening to what I was asking for (blood work results) & kept sending my Dr office the sonogram results.
Fingers crossed I get blood work results today. Phew!

If I could give negative stars, I would. I don’t even know where to begin to describe the complete incompetency of the administrative staff here (with the exception of the doctors).
I went for an appointment in November 2013 for something that required no bloodwork. I paid my co-​pay and went on my merry way. Until July of this year, a full 8 months after my appointment. Apparently, they had tried to bill my current insurance company for lab work that they had done (without my permission) back in November of last year. After I explained to numerous people at BIMC’s billing department that I was with a different insurance company at the time of that appointment, I didn’t hear from them for another 2 months. I followed up with their billing department in August, and the person with whom I spoke told me that they couldn’t «see any charges on my account», so that I was probably in the clear.
In October, I received a whopping $ 600 bill for this same lab work (the previous bills had only been about $ 80). This time when I called their billing department, they said that my doctor was the only person who could waive this totally bogus charge.
After leaving several voicemails with the main office (to get ahold of my doctor), I was finally directed to their business manager. To be totally fair, I’ve only left her 2 voicemails over the same number of days, so perhaps she will call me back on Monday. But I’m not holding my breath. I have lost all faith in Beth Israel’s administrative department to do anything remotely useful for their clients.
The worst part is, I got a bunch of letters threatening to send my account to collections. I feel like my credit score is being extorted over $ 680.
Do NOT make an appointment with them if you can avoid it.

Awful. Rude staff. Impossible to get them on the phone even to confirm an appointment (no they do not call you to confirm). Today I waited more than an hour and 45 minutes after my appointment time to see the doctor. Two weeks ago my appointment was cancelled and they didn’t tell me until I arrived. They said they had sent a telegram but I had not received one. Sure enough, three hours after my appointment time a telegram arrived at my house. My doctor is ok but this place is a complete mess.

I just got off the phone with them. They’re rescheduling my 2^nd ultrasound with no explanation except that «The Dr. can’t come in until 1 pm tomorrow.» My appointment for tomorrow was for 10:30 am. They called me at 4pm to tell me that the doctor can’t make it. My original appointment was for last Friday, but they called me to reschedule for tomorrow a few weeks ago, also with no explanation, just «We need to reschedule you.» I’ve never had someone do this to me once, let alone twice.
And to call me the day before, not with 24 hours notice, is especially irksome.
Also, they told me the first time they rescheduled me that my appointment would take half an hour. Today they told me my next appointment will take an hour and a half. What’s up with that? Why would it take an hour longer on a different day?
My appointment for my 1^st ultrasound here was fine. I was seen after about 15 minutes and the appointment went fairly smoothly and quickly.
After this experience, and seeing the other reviews on here (which I had never bothered to look at), I feel like never coming back. I can’t understand why this would happen. Totally stinks.

I love my OBGYN but wish she was affiliated with any other hospital than Beth Israel. The ultrasound office at 6^th Fl, Girard Hall, is run down. The staff is borderline rude. The waits are long. I do not feel comfortable here or confident that the equipment is «state of the art.» I just tried to make an appointment for a 1^st trimester screening and was told to call back on Monday. When I asked why, I was told they had too many people on the line to make an appointment!

Review is only for 6^th floor ultrasound center. — Ladies you have choices! Even if your OBGYN sends you here (it’s like the ER of ultrasound centers) you can go to other imagining centers that are MUCH nicer. This center wants you to carve out 2 hours for an ultrasound, because they make you wait at least an hour after your appointment time, to even call you into a room. Then they make really expensive (and rookie mistakes) like sending your samples to labs that are out of your insurance network. These mistakes cost me $ 600! I cancelled my last appointment as I didn’t have 2 hours for a 30 minute ultrasound and rebooked at a place on Madison in the low 30s. It was like night and day, the waiting room was clean, friendly and they saw me within 10 minutes of my scheduled appointment.
Seriously don’t go here, even if you are having your baby at Beth Israel.

This review is strictly for the 6^th FL– Giard Hall OB-​GYN office. I had an appointment due to my doctor’s referral for an anatomy/​survey II and ultrasound service. Basically the anatomy ultrasound is performed to determine if the baby’s structure is growing and developing properly for the brain, limbs, heart, hands, lungs, and so forth. Thank goodness everything turned out to be healthy and well in terms of my 5 months pregnancy. Unfortunately, my OB doctor is also affiliated with Beth Israel Medical Center for the delivery/​birth of my baby. The doctor and assistants are phenomenal and thorough! The difficult part was getting past the highly unprofessional and rude staff on the front desk. As soon as I checked in, I was already shot with the look that said– I don’t have the time of the day nor do I care. Just get your s– done and get out of my face. This type of attitude is expected and overlooked for a typical wait in a hospital for an appointment. What I can’t stand is when staff gabs on their phone all day, pays more attention to gossip, and typing on their computers rather than assisting their scheduled patients. There was already a couple of patients waiting anxiously for their turn. And by the looks of it, they’ve been waiting forever. Not only were they told to sit and wait but they were given the run around as to why were called in yet. The ladies were so occupied with talking that they didn’t realize when or which of the patients were already called in for their ultrasound. They randomly called out patients’ names that were in or left the office.
This was an appointment originally scheduled on time per their hospital staff/​receptionist. I was notified that morning of my appointment to be pushed back an hour to which I agreed. If I had only known my scheduled appointment include an additional hour wait, I would had certainly refused to change the time. I only hoped for a professional, clean, and well-​maintained facility but instead I walked into a low run-​down, out-​dated office and unprofessional front staff. I honestly felt like I was walking into a government assistance or free/​low-​income medical clinic. I had really expected more out of the office given the reputation of Beth Israel. Unfortunately, I noticed due to lack of funding, a lot of hospitals now lack the proper services and upgrade to maintain its facilities and hiring of professional staff.