BEST Window Cleaning

BEST Window cleaning is the WORST!!!
I made an appointment 6 months I had to call 3 times and leave messages and no one got back to me. FINALLY someone returned my call and the man on the phone apologized I was told they were in between office managers. Victor showed up 45 minutes late for the appointment, but he was good.
Then I called a month ago and the woman booking appointments told me she couldn’t guarantee a Saturday appointment because Victor goes out with his girlfriend Friday nights and if he’s out late, he might not be available for a 9am Saturday appt. Skeptical I told her if that was the case, I’d find another window cleaner. She assured me it would be no problem. Well well, Saturday morning (Sept 19^th) came and went. He was a no show. No call, no email, no text, nada. I called and left several messages at the office and no one picked up or returned my call until Monday. Obviously it was too late. I got a very confusing story about how one of the associates hurt his hand on Friday, but it was Victor (not the associate) who was supposed to do our windows. Regardless if someone got hurt (if that’s even a true story) that does not have any relevance on communication with your clients. In my job, if I get hurt I tell SOMEONE! SOMEONE WILL COMMUNICATE to the client that they have to cancel the appointment. ZERO professionalism, zero courtesy, zero gesture to try and make things right. I will also be leaving a review on Angie’s List and Facebook. BEST Windows is absolutely the WORST. Steer clear of them. There are plenty of window washers in New York City!!!