Best Western Convention Center Hotel

No… just NO! We got rerouted through JFK and had to find a very last minute hotel room at midnight because our flight was postponed. Every place we called was booked until we called this one. Now, I know why. Dingy, tiny, dirty, hot and noisy hotel room. No bed cover, just sheets. Fire alarm went off because of warm shower. Very rude front desk lady (Annie Chen). Very short with guests. Seriously the worst customer service I have ever witnessed and we travel at least 20 times a year for business. Rushing people out of their rooms before official checkout time threatening that there would be an automatic charge generated at exactly 12:30. There’s a 24-​hour taxi body shop and mechanic right across the street so we heard banging throughout the night intermittently. If you must stay here, do yourself a favor and ask for room not facing the street. It was better than sleeping at the airport but not by much. Breakfast was standard and common areas are clean. It wasn’t cheap and it wasn’t good. :(

This is a great hotel if you don’t mind being a few blocks away from the action. It is not in a super neighborhood but me and my family were out late hours exploring the city and didn’t feel uncomfortable walking the streets. Your about 3 or 4 blocks away from 4 2^nd street and the restraunt row. About 6 or so blocks from times square so if you don’t mind walking a little to save some $$. It’s ok. The rooms are small but we didn’t mind because we were only there to sleep there is so much to see and do in this city! The staff was so very helpful. They even had a map with a highlighted route to a place we asked about driving to when we went down to breakfast the next day.

The Hotel’s in the prefect spot if you need to go to the Jacob Javits Center and also want to visit/​move into the Times Square/​surrounding area. The staff is helpful and kind. The rooms are not that big but ok for New York City standards, you’ve to consider that you’re paying to be in the heart of nyc and not for the accommodations itself; the room are always clean and every feature is fully functional (wifi, lights, tv, ac…), the bathroom is small but clean, well made and always fully functional and if you wear very long hairs you’ll appreciate the small but powerful hairdryer. The rooms are fully silent but the doors are anti-​sound-​proof, meaning that, even if being solid it doesn’t stop any sound from coming in from the alley area (but no sound will come in from the other rooms through the walls) so don’t worry if at night you’ll hear a sound like the next door room’s door is closing right into your room’s door. The breakfast is included, it’s varied but not that much but if you’ve special requests well, you’re in New York, everything you may ever be looking for is out there (sure it would be much better if it was included in the hotel breakfast but, you know, life’s unfair). The hotel rates may look quite expensive, specially ’cause it’s always high season for them so I strongly suggest you to reserve through a third party website. I reserve a room at this hotel every year since 2009 ’cause it’s in the perfect spot for what I’ve to do in NY and never had a bad experience given the overall situation.

The hotel should probably disclose that there is a 24 hour repair shop directly across 38^th street. Of course, then they couldn’t charge $ 300 per night to law students taking the bar exam at Javits. Currently 1am and there is cab repair convention going on outside my window.
Also, the wifi is virtually nonexistent.

Where do I start? This place is horrible. First of all, they’re completely renovating the «lobby» and have no business being open during this time. There is crap everywhere… and I mean everywhere. It’s not fair to the guests. Anyway, I checked into the hotel and took the elevator up to my room, which to my surprise was unlocked. I knocked and this woman grabbed her purse and walked out of there really fast. Concerned, I called the front desk to explain what happened. They told me it was normal and it was just a member of their housekeeping staff. They then informed me that the staff isn’t allowed to leave before 5:00 pm, which was why one of them was just hanging out in my room. Not ok. Anyway, completely overpriced for such a dump.

Inhospitable and we were threatend by the front desk manager because we had a service dog with us. WE were also repeatedly harassed at the time of check in and through multiple phone calls to our room and ultimately threatened to have the police called on us. We have traveled internationally with this dog and have never been pestered before!

My wife and I stayed here for 10 days. It was a very great experience. The Hotel is in a decent location, well within walking distance to the main mid-​town sights and subway stops.
When we first arrived, the lady behind the counter was extremely friendly and helpful. She helped us get our bearings for where to go, gave us a map and helped us get a room that was quiet.
We ended up in room 202, it is pretty small, but it is NYC after all. It was enough for us. As for noise, I was expecting it to be louder based on previous reviews. I think it really depends on where you end up in the building. If you can get in the back side of the building try to. There is a mechanic shop across the street but I never heard it. There is a train that does go by out back that blows its whistle, but It doesn’t always do it and it only lasts for a few seconds, hardly worth basing my entire visit off it. The wifi was great and consistent.
The room was clean, the bed was comfortable, plenty of hot water. The TV was a new larger flat screen. Really nothing to complain about at all!
The free breakfast I found was more than adequate. Why so many people bitching about free breakfast! It isn’t a 5 star dining experience after all
Lets just sum the breakfast up by saying that it does the job nicely. When you stay for 10 days in NYC, eating breakfast for free each day really saves the $$ when you are eating out with every meal.
The staff were great the entire time, helping us book a ride to the airport and always friendly if I had any questions throughout our stay. I’d have no hesitation coming back.

Right in the heart on Manhattan. This is NYC people. The rooms are all small in every hotel in the city. This room we stayed in was very clean. Heard no noise frm outside or any other rooms. The block is not shady at all. Great neighborhood. Right around the corner from Clyde Fraziers Wine and Dine. Again, this is NYC. If you think the block is shady or the rooms are small obviously you do not live in NY. The mattress is temperdedic and I slept like a rock. Staff was helpful. Breakfast was adequate. Very happy with our 5 night stay in August 2012. Highly recommend and we will be staying there again soon.

Yeah, the block is shady, and yes, the rooms are like sardine cans (though, notably, minus the smell). If you’re going to the Javits, you can’t beat the location, especially on a rainy day, as I learned. What you give up in luxury you make up in convenience.

I am at the hotel tonight: thumbs up, here’s why
–clean: unless you are royalty, because no it doesn’t sparkle, but the sheets, bathroom, rug, were all fresh.
–comfortable: tempurpedic mattress
–wireless internet: this compensates for the very obsolete zenith color televisions.
–quiet: it’s 2:39 AM and I am on the fifth floor across from the auto shop and I don’t hear anything. Maybe I’ll eat those words later.
–for the hidden price on hotwire for this 2.5 star hotel in Chelsea/​Madison sq garden (which it’s really not, this hells kitchen but wtvr), it is a good deal if it is actually near where you need to be.
Free complimentary breakfast: I’ll see what that’s like tomorrow but I’m not expecting eggs Benedict. Which if that was the case, that there was eggs Benedict with caviar and truffle soufflé paired with thick served complimentary at the best western across from the auto shop and gentlemen’s club, then I wouldn’t feel safe eating that.

This place was refreshingly above the reviews I had read prior to landing there. I guess some of the complaints people were listing are not complaints for me; After living in NYC for 4 years walking a few blocks to the bus/​train and recognizing that rooms will be on the small side, those are understood. When in NYC why are you hanging out in your room instead of being out and about? You’re not in Kansas…
The biggest concern… you guessed it, bedbugs. I don’t give a sh*t if it is not quiet (it’s NYC!!!), I don’t care if there’s a strip club on the block (frankly, that’s a plus); I want to get in and get out with nary a bedbug on me. And this place, well, it was really clean and the bed (a Temperpedic) was sealed in a cover.
And frankly, the room wasn’t totally small. There was a double bed, a standard bathroom… there wasn’t a closet, but there were drawers and hanging space in the TV armoire (?). The AC worked, the front desk people were polite and spoke fluent English. Having the cab garage across the street meant tons of cabs ready to ferry me to the rest of the city. Super convenient!
Maybe it is because when I lived there I was a west side girl and a view of the Hudson and some vacant lots and building tops cheers my spirits. Maybe it was being so close to Market Diner (patty melts = LOVE). Maybe it is because I left relieved to have all my limbs unnibbled. But this place, for the price, for the convenience, it was refreshingly good. I would stay here again.

The hotel is barely clean enough to stay in… Thank goodness I brought slippers with me! I think the maids are doing what they can, but management could spend some time and $ on upgrades and improvements. The rooms are tiny and expensive. The service was good. It’s not in a great neighborhood and there isn’t much around it… BUT it is RIGHT next to the Javits center so if that’s all you’re going to do and you don’t care about accommodations, then stay there. The free wifi and continental breakfast are its redeeming qualities.

1) Small room.
2) Near some horse stables.
3) Near a strip club.
4) Printer did not work.
5) I got racially profiled by the manager. He thought I was a Chinese delivery person.
6) Would not recommend unless you are desperate.

Is this a hostel? feels like one.

Small rooms. Nice price. Staff is very helpful. Breakfast is alright. Nothing in neighborhood beside a strip club and javitz center and auto repair shops.

Look, a lot of the problems with this place are completely out of Best Western’s control. What is good about the location by the Javits Center what is bad about the hotel. There is absolutely nothing on the block other than creepy cab repair shops and a strip joint. The block is covered in scaffolding and construction because in 3 years it will probably be lovely. Right now, however, there isn’t anything in the area. No shops, drugstores, grocery, nothing. After dark, it’s a scary walk to just get a bottle of water.
Yeah, the rooms are tiny, but it’s a cheap hotel room in New York. Get over it.

From beat one they were on my list (okay, beat two: we were happy that they had a lift to get from street to lobby since my mum uses a wheelchair).
We missed our first flight, so we got into the city very late, and were very beat-​up by life by the time we arrived. Hoping for ease of check-​in, we confirmed our reservation earlier on and let them know that we would be paying by BW gift cards. This would prove to be a waste of time.
Upon arrival, Mr. Warm Reception said we still needed a credit card for a $ 20-​per-​day charge (as advance insurance for them). Then he said the card was denied. Tried another card… denied. With no idea why this was happening (besides our amazing luck), we told him we could pay the full stay up-​front because of the cards. He said that he could not do that, and he still needed to charge that daily fee to a credit card.
After much begging and pleading, he took our information and let us stay on promise we would come down and contact our bank first thing in the morning to sort the problem –oh, in addition to cashing in the gift cards in advance (so, suddenly it CAN be done. Amazing).
Then the… the…room. I was looking for an superlative adjective. It does not deserve one. Not even sarcastically. Besides, we could barely get in the room with the wheelchair: I had to disassemble it in the doorway everynight and cart the pieces over the bed to the other side of the room each night.
I later return to the lobby for ice (–yes, ice is only in the lobby… just where everyone wants it at 12am), and he explains there will be no need to telephone the bank: once he cashed in the cards and tried the card number again it worked –because before he was trying to place a hold of the FULL AMOUNT of the stay on our credit card! Not just the $ 20-​a-​day fee. Charging unexplained things to a guest’s card? Priceless. We spent all our money on cab fare into the city from JFK –of course that amount would be denied!
Oh, and the ‘free breakfast’? Not enough edible food to dig this place out of the hospitality hole.
Just thankful it was gift cards… Thanks, Uncle B!

Holy Lord of Smallness!
I’ve stayed at other hotels in New York city many times and this has to be one on the lower scale. The room was SUPER tiny – the queen size bed was jammed into the room almost touching wall to wall.
The side of the hotel where my room faced was street side-​causing a sleep-​less night.
Customer service was so-​so. I have seen better.

The worst «hotel» I’ve stayed in state-​side.
The only positives: location. Easy walk to midtown. You can leave your bag at the desk after check out if you don’t want to carry it all day (for $ 1). They have a deal with a parking lot for $ 30 overnight (about half price). Easy escape to the tunnel, if it’s ever «easy» leaving by the tunnel =P
Why it sucked: more like a hostel than a hotel. Grossest rooms I’ve ever experienced. I’m not usually a freak about walking around barefoot in a hotel room; this was the first time I didn’t dare take my shoes off to walk around. The floors were sticky, even the carpet part. The bedspread looked like it carried diseases and stains from bodily fluids. The «queen» bed was 2 fulls pushed together. The continental breakfast was stale bagels and overripe fruit.

It’s what you think: a squished version of a clean chain hotel, nestled about a mile from anything interesting. I didn’t find the location a problem, as it was truly just where I slept.
One enormous cavet: do NOT get a room facing the street, as there’s a 24-​hour body repair place right outside. And repair they do, 24 hours a day. The banging and machining kept me up all night.