Best Buy

Worst bestbuy ever. Cashier was rude. Brought a product up to her which was on offer and when she rang it up it didn’t show up. If we weren’t persistent on her checking she wouldn’t have. Turns out the offer was from the day before and i found that out myself from going downstairs. Hire people who want to do the job, not some lazy rude robots. Didn’t even get a sorry. Pathetic

I don’t really like to buy tech in retail stores having Amazon Prime available, but during my visit to NYC Amazon wasn’t an option and Black Friday was on, so I made a few visits to this store, both the mentioned Friday and on cyber Monday.
The story was packed and there was a 50 person line, but luckily it didn’t represent more that 10 minutes wait.
The store isn’t as big as the ones in Miami Dade where I was a regular, so I had a hard time finding what I was looking for without assistance. Gladly, the stuff was really friendly even with the heat of Black Friday. I bought an Ipad Air 2 in the Apple section within minutes and I asked the clerk If I could buy a PS4 without doing the general queue, which was a requirement that day. He pointed me to the right direction and I could skip the line, walking out with my stash in less than 20 minutes.
Cyber Monday was a bust for me, most deals being for computers, monitors and TVs which I wasn’t interested, so I only grabbed only a Chomecast and my visit was brief.
Way to go Best Buy. Great retail experience, without really much competition around the city to be fair

who’s the thick chubby girl with the long hair that works at the pick up area in the store. man she’s hot. I went today to pick up my ps4 for my daughter (yes im divorced) she has beautiful nice long hair and boy is she pretty. I think she noticed me looking at her today. I could not keep my eyes off of her. lol sorry don’t mean to be a stalker but she is super pretty. hey my instagram is benroc86ix would love to hear from you. –Ben

This Best Buy is a lot better that the lousy one on East 86^th street. Bryan in computers does an Excellent job and Antonio at checkout was very nice too. So is Dante in customer service and this was during Black Friday when you Know it was swamped! Will definitely be back.

BEWARE! This store is the WORST Best Buy store in America! They have the rudest staff and manager! The mangers name is: Michael Cotterell and his email address is:
I had to wait five hours on hold to ask a simple question??? You seriously can’t be that busy! Because all he does everyday is walk around the store… He is useless. They also lie to you or put the phone down! They are so rude and I regret ever buying from them. They will seriously waste your time!!! Do not go here!!!
I took a day off just to wait for the delivery! And it never came in on time! For something that I am pay so much for, I EXPECt better customer delivery and customer service! Your better going to Best Buy union square! Or better yet! Go to a different electronic store other than this MESS.
I’ve emailed these email so many times, and not once did I get a reply or even a phone call back! Don’t waste your time on this! These are horrible people who just stand inside the stores and chit chat to each other all day long! Please do yourself a favor and beware of this place!!!

Service here is awful. I always have to seek out the sales staff and «interrupt» them in the middle of their conversations they deem more important than helping the tens and tens of people in the store. Once I do get service, I’ll admit they follow through; however, I shouldn’t have to feel like I’m bothering a sales associate to ask them to purchase something.

Total tourist trap. Went to go buy ear buds which were advertised online on sale $ 69, originally $ 99. They had them for $ 129. And of course there is no in store pick up available. Their on sale Sony ones were $ 20 cheaper on Amazon. Price match?

Just got the worst customer service. The process could have taken half of the time if the employees wasn’t so busy flirting and showing each other pictures on their phone. And suddenly the cashier that was «helping» me says to another employee, constantly holding his arm for some reason: «I actually have no clue of what I’m doing right now», pointing at the register screen in front of her. And where is the manager to correct this kind of behavior?

Worst customer service. Don’t go here. One employee was creepy and most just stand around huddled together engaged in conversation. When a group of huddled employees was asked for help, they just gave dumbfounded stares to the customer and were annoyed that their conversation was interrupted. When one of the employees in the group finally snapped into work mode, he was unnecessarily touchy-​feely by touching the customer’s back in order to lead her physically toward the printer section. There is no need for that. The customer was clearly uncomfortable. The customers are made to feel like nuisances by interrupting employee conversation. And there is no need to guide a customer by touching their back in order to show them what they are looking for. Terrible place. Smarmy, creepy and lazy establishment.

Well, I’m in good company, I guess. Like many others here, my chief complaints are 1) the fact that the store looks like a guerrilla army blasted their way through and 2) customer service is HORRENDOUS. I work in the area, so I keep going primarily as a convenience.
Look, I don’t expect you to kiss my feet because I’m buying a $ 15 cd or a $ 25 iPhone charger. However, if I am the only person waiting to pay, I don’t expect SIX, EIGHT, or even TEN blue shirted employees to ignore me and instead talk about how «That Latrell, he a **DOG***.»
Granted, the place looking a mess is partially due to the invading hordes of tourists who apparently feel they can check their social graces at the hotel. However, I’ve gone in there first thing in the morning and the CD and movie sections are still a jumbled disaster.
EDIT 11÷1÷15 — They have now moved CD’s/BluRay/DVD’s downstairs in the bowels of the store in order to make room for video games. Two pathetic little racks of product to choose from. Now I have even less reason to go into the store.
Again, as many many others have remarked, there are other, better Best Buys.

I could not get anyone to help me when I was trying to buy a Fitbit. I guess everyone was downstairs, where they were selling more lucrative laptops and iPads. The display for wearable devices was awful. The displays were broken, and none of the items were charged. You could not try them on. I had to leave after 10 minutes. Useless trip.

I went in for some thermal paste, I came up to a girl and asked if they have it she says «Like what is it?» I explained it and she said «LOL we don’t have stuff like that.» I walked up to another employee, he was like sure we do… IT WAS LITERALLY 2 SHELVES AWAY FROM THIS GIRL. Are you serious? Why are you even there?

It’s a store (and story) Beyond Description!
Date:6/14/15
In the Best Buy internal review system they have rules posted on what can go in your review. I wrote this one at first for them, but they may suppress it within their system for all I know.
Well, I understand the rule against inappropriate language, as you don’t know the age of those reading these reviews, but a review cannot exhibit attitude? What if it is a happy attitude? I guess they expect negative attitude and want to prevent it so the pain they cause people is suppressed.
In any case, the short version, as the longer one would probably lose most readers (just let’s say this was the equivalent of water boarding a consumer), is this — I was promised a TV delivery yesterday, a Saturday, by this store. The time window was unknown at the early part of the day, so I’m waiting.
Finally with most of the morning gone, I’m told it will be delivered between 2:30PM & 4:30 PM. I check in at 3PM with the store to find out if the schedule shows any update. No update, but am assured the delivery truck will call me 30 minutes before they come. Can they call the truck? No; they have no means to do so. Seems ridiculous, as the part they told me about the truck calling 30 minutes before their arrival means they have a phone.
No delivery by 4:45PM and no call either. So I’m calling both the BB toll-​free customer service and the actual store. Same nonsense from both; the delivery status shows in transit. Multiple calls to both over the next several hours. No calls from the truck or anyone at BB either. I’m promised it will get to me before the night is out.
In one call, a store supervisor (at least he claimed that title, but it seems the first representative just hands the phone to another colleague who claims they are such, so the caller is duped to believe they are actually speaking with a higher-​up) begins an argument with me about whether they simply drop-​off, or setup the TV when it is delivered. The BB website clearly states the TV is un-​boxed after delivery, put in the place you want it, and connected to the output source. It seems like semantics, but he has to have his way. I’m a customer without the TV, why aggravate the situation? Make your own conclusion about this store supervisor’s (and not likely a supervisor at all) abilities in customer service.
The store stops answering their phone by 8:30PM, even though they are open until 9PM. And they really care about their customers? The toll-​free is to multiple call centers all over the country, so you never get the same person. Even when a supervisor tells me to ask for her by name in Atlanta, they cannot switch the call and connect you.
After 11PM I’m told they still don’t know what happened, but I will get the delivery Tuesday, June 16^th! Tuesday? Without asking me if I will be home? I work Monday through Friday, like most of America. If they are going to arbitrarily reschedule me, how about for today, Sunday? That was what I’d requested earlier last night when I felt sure they were not delivering it Saturday.
Every one of what had to be a dozen calls between the toll-​free and the store is painful, as it is the same drill each time. While the automated answer system knows what this is about from the phone number I am using (by stating it sees I made a purchase on June 9^th), the live persons I speak to (eventually after long hold times) ask for the order number, name, address, what this is regarding, etc. and then spend forever looking it up to see what’s going on. Like I said, torture.
I still don’t know when I will get this TV, or how they will fully compensate for the aggravation and turmoil this episode created at home (as well as at my office this week, when this nonsense is bound to continue to be disruptive, after already investing hours and hours on the phone over it so far). They killed my entire Saturday and actually ruined my weekend altogether. I can’t even speak to this store again about this situation until it opens today at 11AM, June 14^th. All they offered is a $ 100 reduction. Great, but I still don’t have the TV, or know when I will ever see it. That $ 100 hardly begins to compensate me.
Promises and apologies from both the store and the toll-​free is what I got, but zero results and zero inability to actually accomplish anything. Maybe I will just have to pick it up myself.
What a company! What a store! Zero customer service and zero actual compassion. How do they stay in business?

At least they had the cleaning wipes I was looking for & their employees were more attentive than I’ve seen in other locations. A little smaller than some of the locations but it was convenient & you can’t argue with that.

5 stars review based on the customer service provided by Ricardo, Samsung Representative
For months, I have issues with charging my Note and charging two batteries on my brother’s old Note which is unbelievable a HASSLE!
He tested my Note but it didn’t pick up the charger at all. He suggested that I should go to the Samsung Galaxy store in Soho
because they might be able to repair my phone or I can invest in a new phone.
Thank you for being so informative!

Very discouraging to shop in a store where the salespeople are not familiar with most of their products. This is even more of an issue for an electronic store. It appears that the sales staff are well trained to push customers to purchase additional insurance on products but are not trained on the features of their products.
This particular store is smaller than the typical best buy store and it feels cramped. The various lines can be confusing and the employees are usually too busy running around to ask a quick question. If you absolutely need to go to a store to buy an item, I would recommend doing a thorough research online first as you should not expect to get informative help from the staff here.

There’s better Best Buys out there. This one is a bit messy and difficult to navigate. Make the trip to the 86^th street one as it’s cleaner and better organized.
You need a good layout because, who are we kidding, this is Amazon’s showroom.

Extremely busy store but i was able to get some help to find a DVI to HDMI adapter. Sam my consultant was very knowledgeable and friendly and kept a very professional demeanor throughout. My entire experience was excellent except a long wait in line and my cashier was very rude.

Wow, bought a power cord, it turned out not to be the wrong one, had to return it. expected a major problem, but they had me out in less than 10 minutes.

Best Buy employees at this location continue to provide little customer service at their will. I was in line returning a product, the only person in line, and waited longer than I should have because 2 employees were half assing a return at the counter. I say half assing because one or both would wander from the register to handle another non-​urgent task or literally just leave the register for no reason only to come back and continue to do nothing. Is it out of ignorance? Laziness? I have no clue. I can trash their lack of service because I’ve been to their W23rd store and have had more attentive help and more efficient service, so I know there is just a deficit with the training in the employees at this location.
If possible, avoid this location. You will save your sanity!