Benoit Jewelers

Changed the battery of my watch in three minutes for $ 10. Very nice guy! Would definitely return.

Like other reviewers, I recently incurred the wrath of the owner. I’d advise others to go elsewhere for jewelry repair.

I brought in an expensive watch in that I thought needed either a new battery or more of a repair. Another (unrelated) store wouldn’t replace the battery because of a slight crack at the edge of the crystal, and instead quoted me $ 800 for an overall overhaul.
The proprietor put in a brand new battery in front of me, and the watch didn’t work. Apparently it had had some water damage due to the damaged crystal. The proprietor sent the watch to his repair person for an estimate, which turned out to be very reasonable — a fraction of what I had been quoted elsewhere. Within two weeks the watch was good as new. I’m a fan.

When I went back to complain about a poor service job on my Rolex, the owner threw me out of the store and threatened to punch me.

I stopped by just after my fiancé proposed to have my ring appraised so I could insure it. The man I believe to be the owner took one look, said «don’t bother, it’s just a garnet, it’s not worth anything». I explained that it was an orange sapphire, which he did not believe but said that even if it was, it wasn’t worth enough to bother insuring. He was awfully dismissive and rude considering he was talking about someone’s engagement ring. So, after a brief panic attack trying to figure out how to break it to my fiancé that he’d been ripped off, I took it to a gemologist (which is what I should have done to begin with). Turns out, it’s an orange sapphire and worth nearly 3x what Benoit quoted me. I couldn’t believe someone could be so irresponsible as to give an appraisal without even being sure what stone he was looking at! At least he didn’t charge me for an actual appraisal since in his opinion, my crappy little ring wasn’t even worth the time.

Brought my engagement ring here to get it resized and repaired after I bumped into an elevator. It needed to be reshaped, resized, and a very small diamond in the band had popped out. After about 5 days I came to pick it up and it looked gorgeous. A few days later a second diamond popped out, I returned it to the store and the man was kind enough to fix it for no charge (I had already paid $ 75 initially), literally the day after I picked up the ring the original diamond that had needed fixed popped out again. A few days later the second diamond popped out! I called the store to tell them what had happened and was told I had a crappy engagement ring and it wasn’t his fault… and that if I brought it in he would probably have to charge me. I have decided not to return to this jeweler as I basically payed $ 75 and two weeks for nothing. The man who fixed it should have been more honest about my situation from the start if he did not feel comfortable fixing the diamonds. I would not recommend bringing any jewelry here for repair.

The owner of the store, Julian, is very low key and always goes out of his way to be helpful. He is very honest. I have bought many pieces of jewelry over the years from Benoit. The jewelry is beautiful and unusual. They are always available to repair watches and jewelry, which is a lost art. I highly recommend Benoit

I needed my gold and diamond ring sized before I left town for Christmas and I was happy to see that they did their jewelry repairs onsite. My work is close to this location so I took it in. They gave me a turnaround time of 2 days and it ended up being done in 1! The cost to size the ring was slightly steep but they did good work, polished up the ring for me and I imagine their rent is quite high given their UES Lexington Ave. location which justified the price so I didn’t mind the somewhat higher pricetag. It really wasn’t that expensive though.
Staff was attentive, curteous and professional. Speedy too! A lovely experience.

Less than an hour after I wrote my review, the chain broke in the EXACT same location that they had «repaired» it. And I noticed there was still a little knot in the chain, which they assured me would be fixed in the service. So really the only redeeming quality of the first review is now a moot point. Save your money, dignity and good moods and go somewhere else!

I just came into this little jewelry store that’s near where I work to get my watch battery fixed. They charged me $ 10 to do it and did it in about 10 min so that was cool. They were nice and did their job quickly and well for a reasonable price (given it’s the upper east side). Boom.