Barnes & Noble

Online shopping experience the WORST!
I placed an order for a textbook online February 2^nd. A few days later, my credit card was lost so I cancelled the card. Called Barnes and Nobel on February 9^th to update the order to a new credit card.
Got and email on February 11^th stating they couldn’t process my order due to a credit card issue. Called Barnes and Noble to reiterate that I had a new card and had them update the information a 2^nd time.
Got an email on February 17^th that they couldn’t process my order due to a credit card issue. Called and shared a 3^rd time that I had updated the credit card information and that they should have the new card. Gave them the info once more.
Got an email on February 18^th that they couldn’t process my order due to a credit card issue. Called a 4^th TIME!!! and reiterated that my card was lost and that my new card had been updated on the previous 3 phone calls. The Barnes and Nobel employee asked for my card number. I read it to him and he asks, «is there a different card you used for this order?» YES!!! IT WAS STOLEN OR LOST!!! I gave the new number to the last 3 people I spoke with. He says the new number isn’t in the system and has me read it off to him a 4^th TIME!!!
On February 25^th, still unable to get an order status, I call a 5^th time.
They don’t have the book. To get the book I have to cancel my order, go to Barnes and
and reorder the book. ARE YOU KIDDING ME???
I ordered from Barnes and
and now Barnes and Noble staff are telling me Barnes and Noble doesn’t have my book but if I cancel the original Barnes and Noble order I can reorder from Barnes and Noble???
I cancelled the order.
My book is now on its way from Amazon…

The oldest B&N in existence opening in 1932. Likely the largest and deepest selection of non-​fiction of any B&N store in the city. In that respect it is comparable to a large college bookstore. Very nice staff.
The men’s bathroom here is old, small, and crusty. No café or reading area though some of the shelves have «seating».
4.5 stars
Unfortunately it has closed.

was a BN college bookstore, which is different from the regular b&n’s. sadly this is now closed, it was a pretty cool old store.

This place is sooo annoying… while there’s a good amount of staff working here they would just tell you to go find the books yourself… I thought your suppose to work here and help make our shopping a little more convenient… yes the service here sucks! the books are hard to find as well… I usually come here to shop for textbooks this is actually the only barns and noble that sells college textbooks… when they don’t have certain books in stock… you place an order to ship it in stores and they will hold it for you… the book you put on hold usually arrives in a week… there’s no seatings… so its really uncomfortable to enjoy a good book here… which is weird… the area seems to lack space to walk I kept on bumping into things… I actually Order a book a few months ago at this store and they told me after a week it well be here… and then after the seek is over they said it might not be here… That made me really mad… they made up some excuse there some weird difficulty. I might as well purchased it online… if that was the case don’t say you don’t have the book after all that time of waiting… should have warmed me earlier so I can prepare… if it wasn’t so argent for me to get the book I wouldn’t be so mad. returning can be a pain as well… you have to give well thought out reasons expicaly if your shopping with your card… I think that’s really ridiculous.

This is my favorite B&N. I wish more staff were available, but overall, there’s a great vibe here and the selection is very good. It’s got sort of an old world vibe.

Cute store and has the old-​fashioned book store feel. No café & a smaller location. Even the outside of the store looks older than other B&N locations. I did not notice I was standing in front of it at first. But just like any other location, the selection is always a good one.

Has a lot of stuff, helpful employees and good service.

Not a bad bookstore, but it does not have a café.

This is a lovely book store, and there is so much to chose from. However, this place kind of seems like another version of chapters. There used to be so much hype around Barnes & Nobles but I feel like slowly it’s dying out.
The customer service was good and there are plenty of gifts sets available if that’s what you are looking for. This would be an absolutely perfect place to get lost wandering on a Saturday morning.

There is just something about book stores that is enticing, maybe it’s knowing that your about to find a new adventure for your mind, maybe it’s the smells of the books, or the feel of the pages. Walking into this Barnes & Noble has no shortage of these things, it is a vast sea of books. I had to stop myself from picking up a dozen books. There is a great selection and the store is well arranged. It is located in Union Sq. as well, just makes it easy to get to and gives you somewhere to read a book if you wan to go outside. I wasn’t really approached by any sales people, which I actually prefer anyway, leaves me to browse books as I please. For those you like e-​readers, they have their little shop in the back of the store as well where they sell them.

It’s great to still see some Barnes and Nobles around… they’ve disappeared in many/​most major cities.
This location is a bit smaller, but still has everything you’d expect from one their locations.
The customer service is good and they seem to really want to help any customers with questions.

This appears to be a book store solely for college students. So, yeah.

Barnes & Noble est une enseigne de librairie, celle de 5^th avenue possède 3 étages de bouquins ce qui permet un large choix, de quoi y passer des heures.

This place is huge… but you wouldn’t know it by the front lobby. The layout is like a maze with turns and back ally looking walkways. Apparently it is also the book store for the New School with text books and college SWAG items. Follow the color lines on the floor to get to the section you are looking for. It isn’t your typically modern book store with lounge area or coffee stations. It is your typical old fashion mess mash, family owned feeling bookstore… gotta love it.

Umm … I don’t get it.
This is not what I’m used to seeing when I walk into a Barnes & Noble! Did I misread the sign?
I walked through the rotating door into a crowded, small-​feeling bookstore. Registers to the left, tourist books to the right. And straight ahead … confusion? I was expecting welcoming aisles, a few nice chairs, and maybe even a coffee bar. None of the above!
My favorite part of any bookstore is the Fiction section, and the one here was small and inconvenient. I can’t peruse the shelves when they’re 8 feet in the air! So inconvenient for browsing. And I understand that this B&N has a large supply of textbooks. That’s great and all, but is that necessary? Between libraries, used books, and online shopping, do you really need to devote this much square footage in NYC for textbooks? I ran into a few employees chatting in the cookbook section, & they collectively asked me if I needed help. No thanks, just browsing. Please continue your convo …
I feel like if this shop was called anything but Barnes & Noble, I would have just dismissed it as another quirky NYC bookstore. But if it’s a B&N, I expect it to be up to par with the rest of them. And it’s not.
Turn the page; on to the next one.

I have been to MANY Barnes & Nobles, but this is not one of the better ones that I have seen. It looks very cramped and the aisles between books are pretty tight and it took me a very long time to locate an employee to help me.
Then when I finally did find someone, they weren’t very helpful at all, just pointing into a general direction and telling me it’s somewhere «over there.» Well, to you Miss Employee, you may have these aisles memorized, but the customer doesn’t.
I like my Jersey B&Ns soo much more.

A Barnes n Noble from another time period, perhaps? This claims to be the biggest (and it’s the oldest), and it is a maze of all sorts, with a hidden bathroom (with an unmarked door blending into the wall)-which also calls for a not so pristine locale.
Nonetheless, I find it to be more chill than the Borders where I keep getting lectured on not to sit on anything but the floor, but then another employee tells me I can’t sit on the floor, and to go on top of a vent instead.
Anyways, the back portion has rows of cleared out shelves that you can perch yourself upon to peruse some books. Ah… no one’s yelling at me now! I’ll be back.

I came in here looking for a walking map of Manhattan and one for Brooklyn. I know it’s very hard to get lost in Manhattan above 14 St but below it is not so. I usually fare well but yesterday i was thinking perhaps a map wouldn’t be so bad.
So I first tried the Union Square location but they had mostly driving maps. I decided to head here because I know it’s their biggest store in Manhattan and I’ve spent a lot of money on textbooks here within the last 15 years.
I get inside and right away I get asked if I need help. I tell the clerk yes and ask him where they have their walking maps. He shows me the location. I select the Streetwise Manhattan map. I don’t need a pop-​up map nor do I need one specifically for stores or hotels etc. I put it down. I see they also have the Streetwise Brooklyn and I decided one map was enough for today, so I get the one for Brooklyn. It’s easier to get lost in Brookklyn.
The line was not that long. I get to the cashier and I ask if they had a minimum on debit cards. She says no so I use my debit card to make my $ 7.57 purchase.

3.5 stars…
Barnes and Noble may have started as a book printing business in Illinois in 1873 but it wasn’t until 1917 that they opened their first bookstore in New York City. Their original store (at 31 W15th st) is now gone but the flagship store that moved to 5^th ave and 18^th street in 1932 is still there. It’s now the oldest Barnes and Noble in existence. This isn’t the biggest or best Barnes and Noble in the city (I’d say that the one a few blocks away in Union Square can take that title) so in order to keep business moving this location is geared more toward College students. The second floor is almost entirely text books (many of which are medical text books) as well as some non-​book items like stethoscopes. It’s cool to go through and see the historic location but if you’re looking for a good overall bookstore keep walking to Union Square.

This is not your average Barnes & Noble. In fact, I’m not sure Barnes & Noble even acknowledges its existence.
It’s like the Union Square location’s eccentric, nerdy brother, that the parents lock in an upstairs bedroom when company comes over, and when the Johnsons ask about the weirdo lurking in the back of the family photo, they play it off like he was just a troubled stranger they felt sorry for and subsequently let him pretend like he was part of the family, and then change the subject back to the golden child.
NOT THAT THAT EVER HAPPENED TO ME OR ANYTHING.
This store is not all shiny and clean, high-​ceilings and shelves lined with brand new copies of the latest bestsellers. It’s more like an old library, stocked with used books (have you ever seen those at a B&N?!) and an unrivaled collection of textbooks on medicine, law, foreign languages, art, travel… almost anything you can think of.
If you go to the bathroom in the back (admittedly, the reason I stepped in there), you realize that this place is HUGE. There are three floors, action-​packed with books that I’m sure are EXACTLY what some poor souls have been searching for without success.
Unfortunately, I am not generally looking for texts, and the fiction section leaves much to be desired. So if you’re searching for an obscure reference book, this store is your best bet. For that recently published novel, try Union Square.

I came to this location a lot in my adult life of recent times of my undergraduate days. There is a gargantuan selection of college text books either used or brand new in nearly every genre imaginable. This book store location is by far large.
I rank it four stars as the décor is very dated and seriously need TLC for cosmetic structural maintenance. Since the décor has a shabby appearance it does not give a warm and inviting feeling to patrons upon entering the premises.