Bank of America

One teller… 8 people in line. Glad this is not my usual bank. No regard for their clients time.

The Lady at this branch gave me a BS story that was total lame, (O have to ask the manager) even after asking no result, Went a little uptown to another branch problem solved. Lame service don’t go here by wasting your time.

I visited this bank today and everyone was extremely helpful, greeting customers immediately — no one went without being greeted and offered help. Lovely, and surprising! Fast service, too.

It could use more ATM machines with all that space. They also need to add screens on the windows or protect ATM users from snooping PIN numbers. It feels too open so cover the keypad with your hand when you enter number.

I came in here about 2 weeks ago during lunchtime, a little before 1:00 PM. There was only one teller on duty. It took ten minutes in line just so I could make a deposit for a friend.

Every time I come in this location (right before the noon rush), I have to wait at least 30 – 45 minutes. It appears that the tellers are conscious of time but everyone else has no idea. I needed 1 document notarized and it took an hour. This is my third (and final) stop here as I will never get my time back.

Give me my moneyy! Walked here from PATH on 23^rd since I didn’t see the bofa ATM at the corner of 5^th ave and 23^rd street :(… I guess all that walking isn’t a bad thing right?

Some of the tellers here are SUPER rude.
I came in here the other day and there were 2 tellers open, and one woman between them, and they were all chatting. I just stood there watching them chat, and chat and chat some more. At first I thought it might be important, but I soon realized they were gossiping and talking about their weekend and being really loud and laughing.
I finally cleared my throat. One of them looked over and noticed me, and just looked away!
Then after a while longer, one of them looked at me with a really rude face as if I was disrupting her social hour. She didn’t say anything. I just handed her my slip and she didn’t say «What can I help you with» or «Anything else» or even «Hi.»
Is there any customer service training in this branch? Guess not.

Very salesy and nosy. Not accurate in opening accounts.

I really like the tellers who work here because they are very friendly and helpful when I make my transactions. I am already disliking the $ 5 debit card that Bank of America (the corporation) is going to charging, but BOA employees are generally very helpful and that always makes the fees easier to endure.