Axiom Build

Currently this company will not respond to calls or emails. Our corporation paid for a sign and installation and the sign has not been delivered or obviously installed.
Alex is the contact for this company and he refuses to return calls. What began as an extremely pleasant and professional purchase has gone awfully wrong.
The installer for the sign does not have the proper equipment and no one will return our calls.
I would greatly warn anybody from dealing with this company as we have no idea where our sign is or if we will ever see it.
We paid in full and now will probably have to take legal action.
BUYER BEWARE!

Not sure why they operate so poorly. They’ve done one job for us which was put on crooked. We were told that the worker would come back out and fix it, which did not happen until we called back the next week. Apparently he didn’t tell management, but it’s probably not his fault; If they don’t pick up the phone for customers, there’s no way they’re going to listen to their employees.

This company is not very accountable or accommodating. When I inquired about what I wanted to have done, they asked that I put it in the exact formatting that I wanted. They expected me to use a medium like Photoshop to figure out the size, alignment of the wording, etc. I am not the most computer savvy person, and was expecting that they help me with this at least somewhat. You would think that giving them the dimensions of the wall and the font would be enough… Once I gave them the information, I never got a mock up/​example of what it would look like. Whenever I would try to call them, they seldom called me back. They did not even give me the courtesy of leaving a message when I missed one of their calls. When it came time to finally install the wording, they did not arrive at the time that we had discussed. All of the mix up with the installation, resulted in a blank wall and no curator’s message for the opening night of my exhibit. Please go elsewhere!!!

I’ve emailed them twice. I’ve heard nothing back. Next!

I run my own company and we were looking for a large format print for a huge job. Initially Axiom was really responsive. We got an estimate pretty quickly as well as advice on the best material to print on, but once we had questions on how to move forward… crickets. Called, emailed, left messages but got nothing in reply.
When working on a deadline (as most print projects tend to be) there’s no excuse for unresponsiveness. We were delayed and the client was not happy, but luckily we found another vendor to get us back on track.

The place I work for used these guys and all I’m gonna say is that it’s a good idea to check if anyone you are doing business with has a record on the BBB first. Bad experience. Took my bosses money and has not completed the job after a few months. We thought they’d be great because of their slick website… guess not.

I love my new decals — installed fast and exactly what I wanted even though I didn’t know what I wanted…

You know, I thought this company was going to be good based on their website but I gotta say, I will never use them again for one simple reason. They got very anxious about payment, 2 separate people emailed me 3 times and called numerous times all within LESS THAN 24 hrs of the decal being installed on the front door of the office. This customer service just doesn’t fly with me. I will be using another company for all signage needs in the future. How annoying!