Auer’s Moving & Rigging Co.

Very pleasant phone receptionist. Total lack of follow up. 3 calls, you’re out.

WARNING!!! THEY WILL TRY TO TAKE ADVANTAGE OF YOU!!!
I hired them to move some things within my apt. The crew was there less than two hours. I get the bill and see I’m billed for 5.5 hours. I knew I would be charged for transport to and from their «warehouse» but 3.5 hours to get to and from Park@ 70^th to LIC/​Astoria!!! I questioned the bill and management said the crew arrived/​started working at 8:30 am. After pulling video surveillance from the building proving the crew arrived at 10:30 as planned, Auer’s agreed to reduce the bill (it literally took over six weeks for them to admit fault and send an updated invoice). I ended up paying $ 1,180 for 1.75 hours of labor. They had tried to charge me $ 1,622.50.

I had scheduled a piano move, via hoisting out of a window, with Auer’s 3 weeks before the scheduled date. They quoted me a price of $ 1800 dollars. I confirmed with them, and called in the day before to discuss the exact time they would be arriving. Everything was great until the day of the move when they never showed up. No phone calls, no contact, no nothing. I called into them and they were so rude it was shocking. They told me they wouldn’t be showing up, and that they had to reschedule for the following monday, and that the price had changed, from $ 1800 to $ 2500! an unexplained increase of $ 700, after they failed to show up to a confirmed move. Their flakyness, unprofessionalism, and extremely poor customer service should be avoided at all costs.