AT&T Device Support Center

My Blackberry trackball stopped working, so I originally headed to the Wall St. location to see if I could have my phone fixed (still under warranty). The associate at the Wall St. location told me I had to go to a Device Support Center, the nearest of which was located at Park Place. «Great,» I thought. «I’ll just head out of work a few minutes early and they’ll fix this for me 1−2−3.»
Uptown we go! I arrived at the Support Center, where two employees were working and one of which was idle. The idle employee instructed me to sign in and hang out in the waiting area, filled with old issues of ESPN and OK! magazines.
20 MINUTES LATER… the idle employee decides to take me. I’m no Six Sigma Black Belt, but it seems really inefficient to have a wait time, considering there is NO ONE ELSE in queue.*
Even better! She poured a little Purell on the Trackball and told me this was how to remediate the problem. …Really? If this was all you were going to do, I could have done this myself, without ever leaving my desk at work, and not dealing with the 25+ emails I missed while I had to deal with this.
* Talking about BBM emoticons to the guy your colleague is helping might be urgent and pressing, I don’t know.