Arrow Transportation

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Though my drivers were pleasant, I am still dealing with a dispute on a trip charge so whomever runs operations is not competent. I called a few times and even emailed regarding a $ 30 surcharge on my trip. I had a confirmation of the total amount as I also have a company discount with them and even an acknowledgement email from Dan C. in operations stating they made an error and reverse the charge but it is now two weeks and I advised them I will be bringing this up with my credit card company. No reply as of yet since their «promise» this would be resolved by 08÷14÷14.

I’ve been dealing with arrow for a little over 3 months. I’ve always had an issue with this one manager, thankfully the last time I called I learned he’s gone and they have a new guy in place. I expressed the small problems I’ve had with drivers or wait times and was reassured things have changed. On my last cab I had them pick me up for a JFK departure and they did a great job. Got me there on time and had no complaints. I had another pick up a week later on my return flight into JFK. The driver showed up at the exact time I walked out the door, cutting it a bit close but not technically any delay for me. The only reason I’m even posting this is because the new manager Dan called to follow up about the rides and thank me for my business. He told me he’s aware of the mess the old manager left him and he’s trying to turn things around.

Negative 5 stars actually. I’ve used this service 4 times only because my company chooses the service for me. I’ve never had a pleasant experience (they’re drivers are sloppy and not professional) but today was ridiculous. They were 30 mins late to pick me up to JFK. If you are taking someone to the airport and arrive 30 mins late, what do you think is going to happen? They are going to MISS THE FLIGHT. Which I did. I had a wedding to attend so I had to book another flight. I called back the dispatch to tell them what the situation was. I told them that they will be getting a bill from me to reimburse me for the extra flight I had to pay for. After I hung up the phone, the driver began yelling at me, the entire ride to the airport, about how he’s not at fault, I should not be saying he should pay for my flight when he has nothing to do with the company, on and on — just being completely belligerent and totally scary. Since my life was in his hands at that point I stopped talking. When we arrived at the airport he threw my bags out of the trunk and took off. This company should not be in business.

I used Arrow Transportation service while at a conference in NYC. The service was professional, reliable, and much more affordable than a taxi service to and from Laguardia.
The service was waiting for us when we needed them, packed and unpacked our luggage safely, and delivered us to our destination in a clean, and smoke-​free SUV. The driver was super friendly, but not intrusive. I will definitely use Arrow for future car service needs while in NYC.

After the new management team was hired Arrow Transportation really turned around fir the best. Arrow transportation offers the best town car service above all the rest. The drivers are always friendly and the staff is always so pleasant. I give them 5 stars!

DO NOT USE THEM!!! They will over charge you!!! I had paid the extra $ 16 to have the driver meet us in the airport thinking jfk would be crazy busy but from where we met our driver we walked 200 feet to where he parked the car! if i knew it was that close i would have saved the $ 16. Also I had used a Unilocal voucher and the driver had no idea what I was talking about! He had to call his work to find out what was going on making me wait longer to figure things out. Then on the way back to the airport few days later I had asked the same driver to stop so I could buy some bagels for the trip home. He did, but informed me later after we had stopped that the stop would cost me $ 20 and more for the wait!!! In the long run just grab a taxi! It will save you lots of money and frustration. I’m never using them again!!!

The online booking process was seamless, the driver arrived 15 minutes early and patiently waited for me, the car was immaculately clean and smoke-​free, and the driver was warm, friendly, and drove safely. A far better experience in every way than Carmel Limo or Dial 7, and for the same price (cheaper, actually, with the Unilocal voucher I purchased). I’m a convert! Arrow is now my new default method of getting to LGA.

After the akward situation in February we got a phone call with a comprehensive explanation of what happened and the respective apology. We decided to give them another try and have been doing business with Arrow since. The drivers are very punctual, courteous and very proffesional. The cars are always clean an in excelent condition. I stand corrected. This is a great company.

My company uses them, they have been very good. I would like to point out that they were very helpful and kind with a client passenger who had a broken leg. The passenger said that they did not receive the same kind of help and courtesy from other cab companies. John Cho is our sales rep — he has been very friendly and reliable.

The only car service I’ll use. Courteous and professional drivers, no wait, clean cars. Always been treated well and gotten to where I needed to be safe and sound. I can highly recommend!

I have a Company Account with them I use them to pick up my clients and take them around town. They are amazing they always have water in the car and snacks. The cars are very clean and the drivers and very nice. John the owner bends over backwards to make my clients feel very important. This has help grow my business. thanks Arrow.

Let me say, I was extremely disappointed in this car service. I requested a pick up from LaGuardia Airport and located my driver at the baggage claim. After I told him I had two large pieces of luggage, he had no intention of helping me with my bags, I had to ask him for help twice before he actually listened. Once we got the bags, he became agitated because I was organizing my things and didn’t pick up my purse quickly enough, barking for me to give it to him. He decided to park at the very end of the lot, and again, rudely barked at me to hold his sign while he loaded the bags into the trunk. We got into the car (he did not offer to open the door), I asked if he knew where we were going and he responded «hopefully»… I don’t mean to be a pain but if you are picking up one person at a time at the airport, one would think the driver would look up the address and directions beforehand, sadly he did not and we both sat in the car while he looked through his cell phone to find my address. When driving out of the parking lot, he became verbally aggressive towards another man who was waiting for a car to back out of a space — we couldn’t get by so he started beeping at him, then he put his window down and started yelling obscenities at the driver. When the car moved out of the way, my driver continued to yell obscenities out his window which I feel was completely inappropriate and made me extremely uncomfortable. When we finally started driving, he refused to put his seat belt on even though the car alert kept beeping every minute, claiming it would stop eventually. He asked if I wanted to fill out the voucher, I asked him if he needed me to fill out the whole voucher to which he replied «if you want to»!!! I didn’t really know what that meant so I filled out the basic details, signed it, and gave it back to him but then he started filling out the rest (pen in hand, paper on his lap, cell phone in his other hand looking a text) while he was driving!!! We finally got to my apartment building, and I ask him what the price is (since the price list on the buildinglink website didn’t include tolls, tax, etc.) and he told me he didn’t know!!! I asked him how I was supposed to pay him if he didn’t know the price, he said he thought it might be $ 40 or $ 43 or $ 45. I asked him who would know the price, he told me the book keepers knew but sometimes they lie and give the wrong price. I was shocked!!! He said I could call and ask if I wanted to but I really just wanted to get home and away from this guy. He then «helped» me bring the bags in, and by «help» I mean he took one bag and slammed the door in my face while I rolled the second one. The service is horrible, absolutely not worth it, you’d get better quality taking a cab. I will never use this car service again, it really was not worth the money.

Arrow Transportation is my car service du jour, and I suppose it has been for the last couple years. I was originally referred back when I lived in Jersey (an experience that hasn’t yet been wiped from my memory— I don’t like to talk about it) and worked late nights in the City and needed a service to get me home after the trains stopped running. Usually on late nights, they could get a car to me within about 20 minutes, which wasn’t bad, though it got tougher after 1 am (I don’t like talking about these days for more reasons than just living in Jersey).
For airport service, they’re pretty good, but expensive ($ 70 for Newark, about $ 55-​$ 60 for Kennedy). They’ve always shown up in pretty good order at my place, even on those crazy early mornings. When you come back, call them when you get off the plane, have them meet you outside and their switchboard people are good at making sure you meet up (having the guy meet you inside and then pull the car around takes forever and you still have to go through the grief of finding him/​her). You just have to be careful if your flight is delayed because sometimes they try to hit you for wait time. Don’t let them do it though as they should be plugged into those delays and only charge you for wait time for after the flight has arrived.
For billing, they have different systems but they take my credit card number and bill me about a month later, so this can be a little scary, since you never know how much it will be, nor is there any way of knowing how they come up with the price. It’s like a surprise party on my credit card bill (If you like those, this is DEFINITELY the car service for you). I guess I don’t mind since I’m usually on my company’s dime and I kinda like using a service and paying a month later.
The drivers are usually nice and in addition to late model Town Cars, sometimes you get hooked up with a cool S-​Class or a big Lexus. High rollin’
One scary story though, there’s one lady who drives a small Lexus late night with a large crucifix hanging from her rear view. Watch out! I’ve had her a couple times. She spends the whole ride looking at the Nav System instead of the road (and not doing a good job with that). Let’s just say that five minutes into my first ride with her, I found religion myself as I soon realized that if she needed both God and Jesus’ help in driving me safely, I obviously needed their help in getting home alive as well. About 3 times I was thiiiisss close to asking her to switch places.
All in all, I’ve had my fair share of frustrations with them, but since I have yet to hear of anyone better, they’ll probably be my car service for many more jours to come.
⁵⁄₁₆: Quick Update — They’re no longer my car service du jour and I have to drop them a star. On my last trip to the airport my flight got delayed so they charged me for wait time, which is total BS since they should have known my flight would be delayed seeing as though they had my flight number. When I told the driver I wouldn’t sign for the wait time (though I feel bad his time was wasted at the airport), they went ahead and charged me anyway. I called them back four times to talk to someone about reversing they charge and they even called me back once, but to no avail. Yeah, I know it was for work, but you try putting a $ 120 expense in for a car service from Kennedy with a straight face and expect some job security. Yeah, almost as much as the flight! So, long story short I had to promise my boss not to use them again and I’m contesting the part of my charge for the wait with my credit card company (which I’m positive I’ll win since I never signed for it). Not saying you shouldn’t go with these guys as you can see from above I’ve usually liked them but if you get delayed coming in on a flight, consider yourself warned.