Andrade Shoe Repair

I am so surprised to read all these negative reviews here! I was so impressed with the kindness, professionalism and quickness of the process!
I came in at 4 to have the handle of my purse fixed and my boot zipper reattached. I paid $ 30 for both jobs, came back 2 hours later and it was perfectly executed! I am so happy to have my purse and favorite boots back!

They don’t even deserve one star to be honest. I came in for a standard service, extra soles on my high heels. No big deal. They glue those on. Came back a few hours later and they charge me $ 79 for it. Are you kidding me. This isn’t the first time they’ve done this but that was the last straw for me. I’m never ever coming back here. The job wasn’t even well done. Crooks! Don’t go here!

I brought in one shoe from a pair of Mary Janes after the strap broke. When I put the repaired shoe on, the strap immediately broke again — I literally never even got to wear it. When I examined the strap more closely, I saw it had been mended with thin, flimsy, cheap leather.
I brought the pair back, and the woman at the counter swore up and down that the shoe with the broken strap was not the one they’d repaired, but the other shoe, with the original strap. That seemed off to me, as the shoes are from a maker known for their quality, but I took her word for it and asked to have it repaired. When I picked it up, sure enough, same flimsy thin leather. She insisted it was fine! «But if the other shoe is the one you repaired for me before, how come this strap is totally different?» I asked. I showed her that the strap on the other shoe was much thicker and sturdier. You should have seen the look on her face! She’d been caught. She’d almost gotten two payments from me for doing the same job inadequately. Of course, the strap that snapped as soon as I put it on really WAS the shoe they’d fixed, and the flimsy leather was theirs.
But she had to pretend that the shoe with the sturdy strap was the one they’d repaired and I told her to take the other shoe back and fix it «the same way you did the first time.» Who knows if they’ll be able to pull that off, but I’ll take this review down if they get it right. Andrade Shoe Repair, the ball is in your court.

Come here if you are looking for expensive shoe services with poor quality and bad attitude. After spending over one hundred dollars on shining and/​or waterproofing of six pairs of shoes and short boots, I checked on my new suede shoes. They had a fair amount of dog hairs. Granted they are from my dog. But when I questioned how they can waterproof on top of hair, the response was «YOU DIDN’T PAY FOR CLEANING.»

I recommend avoiding this place. I left a pair of orthotic insoles (that they previously re-​built about 5 years ago for $ 35) and asked them to replace the soft portion again since they had worn out. Was quoted $ 45 and left $ 20 deposit. When I went back to pick them up I was told the work had been done but that it was more involved than they had expected, so if I wanted my orthotics back I would have to give them $ 85. I protested but they were not at all negotiable. The guy kept trying to justify the cost with a bunch of BS. When I finally had given him a total of $ 80 he let me have them back. I feel like I had just stepped into some kind of third world bazaar and been ripped off like a dumb tourist. The work was decent but for their business practices I would have to say STAY AWAY!

Needed to get 5 pairs of shoes (mostly heels) fixed from severe wear and tear walking in the city. They did a great job on the shoes and turned them around quickly (24 hours). Staff is courteous and upfront. The only drawback is the price. Pricier than most, but the quality is great. If you’re in a hurry and need it done well, this is a good place.

Over-​priced, over-​sell and problem not fixed. That about sums up my experience. First of all, the customer service at the counter was terrible, basically I did all the talking and the salesperson just wrote in chalk on the shoe. I went in to have a dress shoe fixed for making noise. The salesperson then proceeded to circle both shoes heels in chalk, mind you the shoes had barely been worn and only one had a problem. Well my mistake was thinking he knew what he was doing and that would solve the problem. Then he asked if I wanted them resoled. Seriously, two week old dress shoes and he thought they should have new soles. I should’ve left then, but this place was convenient.
I pick up the shoes the next day and wore them a couple later. Believe it or not the noise actually is now louder. Only cost me $ 30 to make the problem worse.
Save your time, money and shoes. Go elsewhere.

Poor work product, poor service, poor attitude. I really think this is one of the worst vendors I’ve dealt with in New York.
I recently took a pair of dress shoes there to be rubber-​covered on the bottom for protection. They only did the front of the shoe, leaving the heel exposed (despite my insistence that both parts needed rubber covers). Now the heel portion of the shoe is — just as I had warned them — starting to come undone and showing scuffing and wear. Moreover the work they did on the front of the shoe was also shoddy and began to fall apart within a few months, and when I took back the shoes for them to fix it the attendant said ‘its not our fault, you must walk funny.’ I am NOT KIDDING you. That is what was said. Keep in mind I have had variants of this same shoe — Bostonian mens dress shoe — for the past 12 years with rubber protectives from other vendors, with no problems. But these guys do shoddy work and say ‘the problem is you walk funny.’ Terrible.
Lastly the pricing is completely vague and unlisted and very high for the level and type of service they provide.
Save your money and go elsewhere. The shoe repair store on Greenwich Ave near West 10 has much better reviews and those in the West Village seem to prefer it.
Shame on you, Andrade Shoe Repair.

Andrades does very good work. They are not cheap, but you know the work will be done well.

Andrade’s does terrific work, and charges a fortune. Cash only (they conveniently provide a cash machine). A very neat store – all kinds of shoe accoutrement line the walls – laces, polish, shoe horns, Dr. Scholls, and all sorts of shoe-​related gadgets. Very nice staff behind the counter – they serve up your repaired shoes old-​world style. Your shoes are presented in a paper bag. The woman opens the bag, shoes you the shoes, you inspect them, she puts them back in the bag, you take the bag and leave. But it costs too much, and you can get as good a job at a lower price elsewhere.

These guys are great. Two other shoe repair places said they couldn’t fix my sandals; the folks at Andrade had them repaired within ten minutes, and only charged me $ 8. No more blisters! I live way uptown but I take all my broken shoes to Andrade.