Ameritel Mobile

If I could write a big fat zero where the stars are I would. The last person’s review well I should have read. I too was in a rush. Had just sold my Iphone and needed a new phone asap. This retail store was the closest. I went in, checked out the phones, and asked for help. The rep was very polite. I was interested in two phones. The first one wasnt within my budget (came to find out it was overpriced anyway) I opted for the cheaper one. Boy did I have issues with this phone. A week later I came in and instead of a refund I asked for an exchange. This time I went for the more expensive one. I had to pay a $ 50 restocking fee for the phone I turned in and ofcourse the difference for the new phone.

Both phones were garbage. And in my haste and busy schedule I didnt bring it into a T-​mobile corporate store to troubleshoot the phone and have it looked at. I thought I was just having issues with the phones. Then when I decide to leave T-​mobile and go to unlock my phone, which I paid for in full, guess what? I have two IMEI numbers. The one written on my receipt and the one on the phone itself. The whole IMEI thing was a mess. I called them asking them what the IMEI number was and how I had two. The one on the receipt and on the cell phone. When I read both of them to the rep he said «The one that ends in…» Seriously! I already had called T-​mobile explaining the issues with both phones. The $ 50 restocking fee was valid. The fact that these people at this business think that they can get away with this doesnt fly with me. I have made a report with consumer affairs. A refund? Forget about it. I made the purchases at the end of November, beginning of December. Again Im the idiot. Shouldve made time to check this business out and taken time out of my busy schedule to get this issue resolved. If you dont want to get fooled or ripped off do not go here. Go to a corporate store instead.
Update 1÷26÷15
I contacted the store today and spoke with a sales person. I went over the details of the phone, and the hassle Ive been going through to unlock it. Before calling I took notes and had all of the information I needed. They looked up my acct within the system. First thing they say is my acct is cancelled and I owe an $ 118 balance. They jump to the conclusion that this is the reason I cant unlock the phone. Um no! I have a payment arrangement with Tmobile and the fact that I paid for the phone in full I have every right to unlock my phone. The reason is I told them again because no unlock code is coming up with T-​mobile when I made the request. T-mobile’s unlock device app is a joke also. And I added that I paid two other companies/​merchants online two different requests for an unlock code for each IMEI. A total of 4 unlock requests and that cost me a pretty penny. He goes on to say the request is online and I should follow the steps they sent me in an email. Guess what I told them T-​mobile has no unlock code and was not sure if I could unlock the phone successfully with these steps. So I tell them T-​mobile asked for the retailer’s information, address, contact info., etc… they found it very odd that I had two IMEI numbers. And then I say the corporate store looked at my phone and said it was used. Oh their tune changed alright.

The sales person said they were going to help me and to bring the phone in. He asked me for my cell’s IMEI number not the one on the receipt. He also said he’d make an unlock request. He states I should be able to unlock it for a period of 30 days from the unlock request. The kicker I hear another sales rep in the background saying «She doesnt have a code. What phone does she have?» Oh and the last thing as if all of this isnt alarming enough the rep proceeds to tell me about the unlock types. His co-​worker and him are obviously reading the info off of the tmobile site. I can hear all of this going on in the background. Ridiculous! I tell him I know the types. Im not leaving the country to travel and Ive gone past the 45 days of purchasing the device. The latter a lot of people know nothing about. With Tmobile if your phone was paid in full they require 45 days into the service in order for you to request an unlock of your device.

Needless to say they were chipper and über nice still telling me they were going to help me and were going to send an unlock request. I told them why would I expect this request to work if even T-​mobile couldnt successfully unlock my phone. Nevertheless they insisted and I asked for the rep’s name and their business hours. I ended the conversation by saying that Id be calling the store and asking specifically for him the day I come in.
Added this update just to be fair and give this business a chance. Now what they do from here on in is ofcourse going to affect my overall review.

After nearly 5 months of pleading with T-​Mobile they finally lifted my two contracts from having to pay the $ 400 cancellation fees and now I have the option to leave T-​Mobile. According to T-​Mobile they are investigating further on Ameritel’s business ethics and will be placed under review for tarnishing T-Mobile’s name.

Went to this place because I needed to buy a T-​mobile phone on my way to work and I was in a rush, so I went to the closest thing that popped up on the map for ‘T-​mobile’ by 42^nd street and this was the place. I asked to buy an iPhone. they offered me a free case and free screen protector (that I didn’t ask for nor want) and they proceeded to ‘set up the phone’ for me, again even though I didn’t ask for it. Because I was in a rush, I just left the store and went to work — only to find out after taking the ‘free case’ off the phone that they had sold me a used phone. It had nicks and scratches all around the case that the guy had cleverly covered up by the ‘free case’ he gave me.
I went back to return the phone and they wouldn’t give me a full refund saying their ‘system’ would only refund the cost minus 50 bucks. Then later, he calls it a ‘restocking fee’, which I disputed because I had been sold something other than what I paid for. He insisted on giving me a store credit for the amount that he wouldn’t refund me, which I said I didn’t want (he wrote ‘store credit’ on the receipt despite my telling him I didn’t want it).
Do yourself a favor and don’t ever buy a phone or anything else for that matter at this place!