Alice and Olivia

It’s crazy how Jimmy at A+O knows exactly what will look good on me and what I will like! He always keeps me posted on whats new, ideas and specials. I really can rely on him and his fashion expertise. He’s also a sweetheart and am so happy to know him!

Alice and Olivia have beautiful clothes. However, I am always left with a better experience when shopping at their boutiques. They are extremely unaccommodating and will not negotiate there no return policy. With that said, they have lost my business and I will take it elsewhere where they carry their line but also believe in customer service. Be weary!

Appalling customer service. I have been a loyal customer to A&O for many years. I recently purchased a pair of suede pants which ripped (leaving them unwearable) after just two wears. After emailing and calling several times my emails were finally answered and they informed me there was nothing they could do but recommend I go to a seamstress.

Revised ONLY because the NYC area manager helped improve my overall experience with a+o. Dress had been damaged so she arranged a replacement to be sent to my home and it arrived in a garment bag neatly wrapped and everything. Lastly, had a remainder balance on my gift card and I know I had said I would never purchase anything ever again, but darn the Internet. Saw a dress on sale that would kill whatever I had left on the card and wipe everything out… since a+o still have yet to change their contradicting gift card policy, I reached out to the NYC area manager to have her locate it in store for me to pick up. Meatpacking had it, but I preferred to pick it up from the BP location since it was more convenient. Would have been $ 18 to get it store transferred mid week but she saw that I had an awful experience and said she would ship it free of charge. Called BP at 5pm next day since I was told it would arrive by 1pm, nothing there yet. Ok… after at least four or five phone calls from them trying to find out where it was, one of the store managers ended up dropping it off at my home on his way home.
TL;DR — NYC area manager was understanding of my bad A+O experience and did what she could to make up for it by sending it through courier. Meatpacking management slightly all over the place, but did what they could to make up for confusion by personally delivering dress.

I have been shopping at this store for over two years and have absolutely loved the experience since the first time I entered. The clothes are awesome, of course, and the customer service is fantastic. They provide attentive service, with great styling advice. In fact, I specifically choose this Alice and Olivia store for those reasons. Jimmy and Julie are just two of the fantastic stylists you will get to work with at the store.
In the end, it is the customer service that drives my buying decisions and loyalty to this store.

They were very nice and helpful but have a very unfriendly return policy. Just make sure you feel very confident with your choices before buying and you’ll be A-​OK.