Albee Baby

Great service for a great price. I bought the snugride 40 click connect infant seat. It is normally priced at $ 219.99 everywhere else but we found it at Albee Baby online for 139.99 with free shipping and no tax. I called Albee Baby customer service to ask some questions about the product and was extremely satisfied with the customer service rep. She was extremely nice and was very knowledgable. When I spoke with her about shipping she said that it would be 5 – 7 days. It actually arrived via FedEx in 3 days.
I had read reviews online talking about Albee Baby and was concerned about using them but the deal was too good to pass up. I am so happy that I chose them because not only did I get a great deal and great service but I got to write this review for a company that has had multiple bad reviews and I don’t understand where people are getting their information. I will definitely use Albee Baby in the future as well as recommend to multiple friends. Next time I’m in New York I look forward to actually visiting the store.

This place is the old-​fashioned type of store where they get involved in what they sell. If you have a problem with any item they will fix it and make an effort. Customer service is great. Nice folks.

The owner and staff at Albee Baby on the UWS are fantastic. Their service is great and they went above and beyond to try to find the stroller I wanted in the color I loved. Unfortunately they didn’t have my favorite color in stock, but they phoned a competitor to check if they had it — unfortunately they didn’t either so I bought my next favorite color from Albee Baby instead. They made sure I was happy with my purchase and even did research into the UK standards and specs to make sure I would be able to find a car seat to fit when I got the stroller back to the UK. A big «thank you» to all the Albee staff for your help and patience!

Really good prices and good selection of strollers and car seats. We bought up Uppababy Vista from Albee in a discontinued color for a price that was less than what we could find on Amazon. I have a few colleagues from outside of New York who ordered their strollers from Albee and found that it was the best price they could find. The store is a bit cramped. But the people are helpful and they have a good selection fo all things baby.

In preparation for a family vacay to WDW; I realized, I would need a much lighter stroller for my daughter to travel. Our current Uppa baby G-​luxe was simply just too heavy. We own a Combi F2 stroller that would had been perfect at 8.6 lbs. It was left behind and taken at the supermarket. Maclaren recently came out with a lightweight stroller– Mark II at 7.4 lbs. It has an impressive oversize canopy; in addition to an extendable sun visor on hood. It comes with a rain cover. I also love that the handles are antimicrobial! The stroller itself is built more durable compared to the Combi F2. It also has a bigger seat to accompany up to 55 lbs. The only annoying part was the accessories that add on to the cost of the stroller. I had to purchase the seat liner and cup holder separately.
Albee Baby offers the lowest price, an additional 15% on top of the purchase! The best part– No sales tax! Free shipping! The seat liner was priced much lower compared to Amazon and other baby specialty stores. I was able to purchase stroller with the accessories for the same price as the stroller itself. Shipping was unbelievably fast. I purchased the stroller on a weekend and received it in 2 days. Their customer service is impeccable! Def bookmark this place if you’re looking to save on baby and kids gear and essentials!

Fantastic service. I ordered the City Select, which with the discount was way cheaper than I could get from the big stores who exclude baby joggers from their promotions (and now made less sense to buy second hand at the price I got!) .
The stroller arrived within 48 hours, and the rest of the items within a few days. I made a mistake in ordering the wrong car seat adapter, and they swapped it for the correct one with no problems.

My review is regarding an online purchase. Everything happened FAST! Order shipped quick, was received in 5 days and was in perfect condition and exactly how it appeared online. It was about $ 80 cheaper than anywhere else and free shipping. Glad I found them.

AVOID AT ALL COST! This is referring to an online sale but I would not waste a penny at this establishment. Their customer service is NONEXISTENT and the return policy is a joke. We recieved a Sorelle 4 – 1 crib as a gift and when it was delivered a few pieces were cracked and damaged. We filed a complaint and actually got a response through email stating to go through the manufacturer and If we wanted an exchange or refund we had to pay shipping and a restock fee (which would have been $ 150) Why are we getting charged a fee for receiving broken parts. We then recieved replacement parts and they were in worst condition than the original broken parts. They obviously sent us back someone else’s return. My baby has to sleep in this! If they can’t even stand by the products that they sell making sure they are SAFE for our children then why would I even supoort their business. Stuck in limbo now with a baby due in 3 days and a «brand new» broken $ 400 crib.

Ordered my daughters new City Mini stroller it came so fast! Ordered it on Sunday and arrived on Thursday! I live in Texas so I was surprised by the fast delivery. I’m so so so happy with the stroller! Only paid $ 169 compared to other stores charging $ 230 plus! Thank you Albee Baby! Will be ordering in the future. :)

This review is for stroller repair.
DO NOT BRING YOUR STROLLER HERE! I brought my Maclaren Volo Stroller here to be repaired. I have two of them with wheel issues, but I brought one to be repaired to see how it went before I brought the other one. First of all, the guy who repairs them is not very nice. It was almost like I was bothering him by leaving my stroller. I dropped off at 11 and attempted to tell him what was wrong, but he rushed me out. He really didn’t care. I was told by the clerk to only fill out my name and phone number and to come back after 3:30. I was lugging my toddler around on the subway with no stroller, so going without it was a pain, to say the least. When I picked it up they guy told me he replaced all the back wheels because they were «worn down». When I left the stroller in the morning, the back wheels did not have a problem. He completely MISSED THE FACT that the wheel in the front was broken and wouldn’t roll. The axis was broke. He was annoyed when I mentioned that the entire reason I brought the stroller in was that the front wheel is broken. I told him that if he had listened to me when I brought the stroller, he would have known that. He was annoyed and said I needed to give him a half hour to fix it. He came back with the stroller a few minutes later. The front wheel was fixed but he put different, worn out wheels on the back. These are not the wheels my stroller went in with originally. I know this because the wheels are a different style from an older volo version. So now I have a stroller with front wheels that work but now I must bring it somewhere else and spend to have back wheels totally replaced, when they weren’t broken to begin with. I asked to speak with the owner, manager, whoever and I was told they weren’t there. The clerk said she heard my interaction with the stroller repair person and wanted to make things right. She didn’t charge me for the repair at all. It wasn’t until I left and was rolling the stroller home that I realized the back wheels are totally different. I am too scared to bring the stroller back. I’ll take my chances and go somewhere else. This was a horrible and annoying experience when you need a stroller to get around in Manhattan. Do yourself a favor and go elsewhere!

My wife and I love this store. We pretty much got everything there for our 2 sons!
From strollers, car seats, beds… Great prices, excellent customer service, and friendly staff. Their store doesn’t have a great selection of toys, but beside this, we highly recommend this place!

I have not physically visited this store but we received a car seat purchased here at our shower. We preferred another color and I have to say that they were wonderful throughout the entire exchange process! Super easy. They were very responsive and always pleasant. I never even had to visit the store!

I agree with some of the other reviews that the store is a bit cramped and could use an update. However, if you don’t live close to Buy Buy Baby, this place had the essentials to get you what you need.
Sometimes getting someones attention there can be a challenge but when you do, they’re always very helpful and find you what you need.

I purchased a car seat from Albee Baby online. It arrived completely damaged– the box had been ripped open and then taped back together! Now I’m not blaming that on Albee Baby– it was likely UPS. However, I will say that they did not package the product very well. They just stuck a label on the boxes that you see in the store!
I called Albee Baby right away to report the problem so I could get a new car seat. I left a message, no response. Called again and finally got someone who could help. They agreed to send a new car seat and that UPS would come and pick up the car seat– but I have to be home and wait for UPS??? What??? That’s so inconvenient– send me a label and let me drop off at UPS instead of waiting around all day for somebody to show up.
And despite all of this inconvenience, they won’t rush shipping on a new car seat or offer a discount– thanks alot!

Had a very disappointing customer service experience with Albee Baby online.
I received two of the same detachable high chairs from friends as gifts, and wanted to return one of them. I chose to return the one from Albee Baby because they list a large selection of items on their website.
I called Albee Baby to let them know that I received a gift that I’d like to return and asked them if I could get store credit for it. I was told that I could and should include a note to let them know that we’d like store credit.
I sent in the return with a note stating that, and in three weeks heard no response from them. I called them repeatedly to see if they’d gotten the return and issued the store credit, but they didn’t pick up the phone. I left voice messages and emails and still heard no response.
I finally got through to them today and they said that they’d refunded the original credit card it was purchased with.
So, to summarize, Albee Baby said that they’d give me a store credit for the return, which they didn’t do. They didn’t pick up the phone, nor did they respond to voice messages or emails. Finally, they didn’t communicate with me when the item was received.
There are lots of choices out there for baby gear and I’d suggest you support a different store.

I had a fabulous experience at Albee this afternoon. Went in to look at infant car seats. Charles could not have been more helpful or patient with this very pregnant first time mom. He helped me for over an hour going back and forth between two different car seats and then suggested I bring my husband back and we could do it all over again. He was just great! Thanks Charles. I only wish I lived closer to the store, I would be back for all my baby needs.

Staff was friendly. Store seemed like a typical boutique for children’s items. It had almost anything you need for your baby. However, if you’re trying to find the best prices, this is probably not the store to do it. It didn’t seem overpriced but I’m sure you can find items cheaper online.

Prices are unbeatable. Usually about 20% below retail. But shipping time and customer service are THE WORST.
Took 8 weeks to have a crib shipped when original estimate was 2. Repeated calls and emails went almost wholly unanswered. When a response was received, it was a shrug of the shoulders saying «Well, once the freight company has it there’s nothing we can do.» With no answer as to why shipment took so long in the first place. The freight company they use on the west coast is abominable and tried to extort money out of me to actually deliver the item to my home.
Took 6 weeks for a dresser to be shipped when original estimate was 2. Again, no answer when I called and not a single response to any of my phone calls or emails until a threat to contact the AG for fraud. At that point, the dresser was miraculously shipped the next day.
We saved about $ 600 by ordering through Albee, which gives them a corner on the market, but it was a good thing we ordered well before our delivery date. You must decide for yourself if the savings is worth never knowing when you’ll get your item and the absolute impossibility of getting someone on the phone to track progress and ask questions.

I’ve made a few purchases with
. I’ve never been to their physical store but their prices are incredible. I’ve made a few purchases for small items such as Mustela products and Aden + Anais bibs and wraps. There prices are competitive for these items. My packages have always arrived on time. I’m in CT and all of my packages have shipped from the New Jersey distribution center. I usually get my items in 2 – 3 days.
I noticed that they don’t always have the latest models available. For example I bought a Mustela gift set, the one sent to me wasn’t the current one available at other stores. I personally use their website for research but if they have the exact item I want for a cheaper price I’ll get it from
.

I used to shop at Albee quite a bit when I lived on the UWS. The store always felt a bit cramped and in need of an update, so it was never the greatest shopping experience. However, the friendly staff often made up for that in spades.
I moved away from that location more than a year ago but recently discovered their online store. We got a great deal on a car seat (cheaper than Amazon, actually!) and they shipped it quite fast. No complaints whatsoever.
The local Albee store definitely comes in handy if you need baby gear on the spot and you are trapped in Manhattan without a car. However, if you have time, you should go with their online store. Much more pleasing experience. Oh yeah, and also be sure to search for their online coupon codes.