Advanced Dermatology PC

I have been a patient of Dr. Joerg for several months now. She has been very patient with me, and has helped me find a treatment that helps.
The office is very clean. The wait time is the norm compared to other doctor’s I have experienced in the past in Manhattan. The nurse is upbeat and very sweet. The secretary is very professional and pleasant.
I would greatly recommend Dr. Joerg to family & friends since she is knowledgeable of treatment plans and offers options to her clients.

Dr. Friedler is a good dermatologist. I’d been a patient of hers previously, then had to change due to insurance coverage reasons, then when i had the chance, I changed back to Dr. Friedler (and her current offices). So far, the doctor has been on spot with the treatment, and the follow ups. Also, Dr. Friedler (and her team) have been friendly, timely, and professional.

I’m not sure where all these negative reviews come from since I had only positive experiences with Dr. Friedler.
She has been my dermatologist for several years and I usually wait 10 minutes or less to get a room. The staff is friendly and the office clean.
Then maybe 5 minutes before Dr. Friedler comes in to do the exam and/​or procedure/​treatment.
She takes her time, explains what needs to be done, is and was always friendly and she knows SKIN. Dr. Friedler is very down to earth, personable and professional.
Not chatty like I am but its not a social visit and we’re not hanging out having tea.
With that said, I have recommended Dr. Friedler and Advanced Dermatology to friends because I’m happy with my doctor.
PS: I have given bad reviews to establishments in the past where they were justified.

I have been seeing Dr. Suzanne J. Friedler. She is extremely rude and inpatient. She comes in the room and doesn’t even listen to your concerns or gives you her undivided attention. She literally lasts two minutes in the room! Last time I was in the office, she told me that I had acne because I was lazy. How unprofessional could she get? I am not satisfied with this doctor at all; and my skin haven’t improved! I wouldn’t recommend this place to my worst enemy!

I recently saw Dr. Friendler and I was very happy! She has great bedside manners! She is very knowledgable. Her Dx and treatment were accurate. I can say this because another Doctor saw me and Dx was wrong and medication therefore too. I told my friend to see her instead of the other Doctor. Im talking my son to see her soon!

The last two times I went in to see Dr. Friedler, I had to wait over 90 minutes. One hour or so in the lobby and then at least another 30 minutes in the room. Nobody even apologizes for the lateness. Its riduclous! I have never had to wait so long for a dr visit. On the 2^nd visit, I saw the staff and doctors (including mine) standing around the counter in the back drinking starbucks drinks, chatting and laughing, while all the patients sit around waiting and waiting for their appointment. That was really irritating to see. And then when she finally comes in, the visit was super rushed and she kept trying to end it and run out of the room as I was trying to ask my questions. To top it all off, they don’t even discuss costs with you first before doing stuff, like removing a mole, so then months later you get a surprise bills in the mail for $ 150 for each mole scrapped off for testing. I have never been to such a place that does not respect patients’ time, concerns or medical finances. I would definitely not recommend this office or this doctor.

I haven’t been here in almost 3 years so things might have gotten better, but judging on the reviews they haven’t.
I don’t like to leave bad reviews, especially in this case because I love Dr. Joerg. She’s awesome and a great dermatologist. However, the way the office is run is ridiculous.
Your wait will VERY likely be over an hour. I was on accutane when I came here, so that means monthly appointments and they were always running late.
The worst experience is once when I was in the exam room waiting to see the Dr. I witnessed a nurse or front staff person (someone in scrubs but not a doctor) actually FIGHTING with a different doctor or PA (not Dr. Joerg). The argument was about the nurse/​front desk lady calling a patient to warn them the doctor was running behind. Apparently the nurse noticed that the doctor was running several hours behind schedule, so she called to let the patient know and the patient canceled their appointment.
I want to stress the Dr I’m talking about is NOT DR JOERG. This made the doctor FURIOUS because she had lost the appointment and money. The nurse was saying «But her appointment was at 11 AM and you don’t even come in til noon!» which horrified me. They schedule appointments for times they KNOW THE DOCTOR ISN’T EVEN IN. Ridiculous. And I can’t believe they were so unprofessional to actually fight about this in front of me, a patient!
Now this was in 2013, and it’s now 2016 so you can take this with a grain of salt and hope things have changed. I’m only writing this now because my acne has flared up again after a few years and I’m considering if I should come back to Dr. Joerg. Finding a good dermatologist with my insurance is surprisingly difficult even in NYC and I know I like Dr. Joerg and she has my medical history but. I don’t know if I can stand coming back here. I’ll probably just try a new place.
Good luck with Advanced Dermatology!

My husband and I made an appointment via ZocDoc and was greeted by very busy receptionist. We waited for 30 minutes before being seen by Dr. Troccoli. He was noticeably busy but gave us his undivided attention. Listened to our concerns, examined us and was very pleasant. I am absolutely in love with his bed side manner and will continue to see him. His confidence made me confident to recommend him to my friends and family.

In light of the fact that the individual in question is no longer with the AD I have chose to update my rating w/​o taking that former employee into consideration. As such I will say that my overall experience is worth 4 stars!

No Stars.
I had a follow up appointment with one of the Doctors at the Central Park office. 15 minutes prior to my scheduled time, I received a call that because the Doctor I was supposed to see had an earlier patient cancel, she decided to go home — I got this call *as I was walking to the office*.
I got the office an asked why the Dr. left if she knew she had another appointment — the staff at the front said they didn’t’ know. Incredible.
They advise me to wait for another Doctor. The waiting room is not big and every single spot is taken with somebody. They clearly over book and get as many patients as possible, I guess until they run out of seating space.
I finally see Dr Friedler, who is pleasant and efficient. She says insurance will pay for the procedure (mole removal) so I say go ahead and do it.
A few weeks later I get a bill in the mail. The office tells me the procedure was not coded in order for me to get insurance to cover it. I tell them the Dr. told me it would be covered — they advised me to contact the Dr. I say «aren’t you in the Dr’s office and they tell me that billing is located somewhere else. I need to try to track down the Doctor. This proves to be impossible, as the office manager in billing knew it would be. They hand my file over to Collections.
IN short Do Not go here. It is a co-​pay and billing assembly line. They stack as many people as possible in line, bill them for services that won’t be covered and worst of all they tell you the expenses will be covered. IF you try to clarify with a doctor, good luck getting one on the phone.
Zero Stars

AWFUL!
Worst dermatologist ever. I had been seeing Dr. goldburt for a few years, and it was always a pleasant experience. However, the true test of a doctors professionalism is when something negative occurs in your test results.
I received a call from the medical assistant, saying that my results were cancer free. I called the office the next day and eventually received a copy of the results, as I had requested. Skin cancer! Dr. Goldburt never called me to discuss the results, Not until I posted a negative review did she finally pick up the phone. Had I not asked for a copy of my test results, I wouldn’t have even known I had squamous cell carcinoma. Stay far away!

I’ve been seeing doctors here for years. it used to be efficient and fast. The doctors are good enough and seem to know their stuff. BUT, the last 3 years have been terrible. The admin part is the worst; inefficient, unable to do the simplest of tasks at times (pull your referral from the insurance site), always late, and you may wait on the phone 15 minutes before speaking to someone. The docs rush you out as fast as they can because they are way overbooked.
My visit on 2÷5÷16:
I waited 60 minutes for my appointment, then they put me in a room, where I waited another 20 minutes. No one came in to say anything, so I asked for my co-​pay back and left. I wasted a few hours and don’t get paid for work when I take off. Yeah, I’m pissed off.
Update: The owner wrote to me on here and asked me to post that he apologized for my experience. One can see from the reviews this is an ongoing problem, so an apology really doesn’t mean much. This place has all the problems of a clinic too big for itself and badly run.
I have made an appointment elsewhere.

My review does not reflect Dr. Joerg at all. She is a wonderful doctor, and I would continue to have her as my dermatologist if the rest of the office wasn’t so problematic. If I could rate her separately, I would give her 4 – 5 stars. As a result of the office policies, however, I will no longer be a patient at Advanced Dermatology.
The office has always had long waits, even with scheduled appointments. The staff has made several mistakes that have been frustrating. For example, I was prescribed Accutane, and someone from the office forgot to call in the prescription, which caused a delay in my treatment of weeks. They have told me that I have had to come back for a follow-​up appointment when I did not need to. The last straw for me occurred during my most recent visit. When I signed in for my appointment, I was told that because I do not have to pay a co-​pay with my insurance and because I have not yet paid the entire deductible for this year for my insurance, that I had to pay them a portion of my deductible. I said that that is not how it works — that they should bill the appointment to insurance, and that I would then pay what insurance told me was the remainder for me to pay. (I have always paid all of my bills with this office on time in the past.) They said that this was a new office policy — that every patient has to pay something when they check in for an appointment regardless of whether or not they have a co-​pay and regardless of whether or not they will ultimately owe any money once insurance has been processed. I asked how much they were telling me I had to pay. They debated what amount between $ 50 and $ 100 they should charge me, then referred to an internal office email relating to this policy (which is the office’s policy and not an insurance company policy) and decided to charge me $ 50. I asked them if this meant that I wouldn’t have to pay any additional money after they billed insurance. They said that I still may need to pay additional money. I asked what would happen if I didn’t owe $ 50 or more for the appointment. They said I would get a credit (I’m still waiting to see how they billed this through insurance and if I owe money or will get a credit). I complained to them that they hadn’t informed patients of this change in policy at all and that I didn’t understand why I had to pay this arbitrary amount of money that I might not even owe them. They explained that the policy was created because some patients don’t pay their bills, so they need to get some money from every patient ahead of time, even those who pay their bills. As a result of this policy, and the other frustrations of this office, I won’t be going back.

I wish I could give this place no stars but I cant! I scheduled an appointment a month ago for today to remove a skin tag that has been bothering me since I was younger. When I first came in at 3:20 for my 3:45 appointment the receptionists seemed busy but thats normal, after being told to fill out the new patient forms and giving my insurance information and then paying for the visit I was asked to wait some more. The nurse finally called me and asked me why I was there. And added if there was anything else. So I told them about a problem I was having with my feet. As the nurse was about to leave she said the Dr will be in SHORTLY. I waited what felt like 5mins. Realized I was getting bored, reached over for my phone for entertainment. I was shopping and realized I was in that room for 25mins more !! I walked out signaled to a nearby nurse that I was still here. She apologized said the doctor is coming. Another 7minutes go by and the doctor finally came in. Dr Friedler barged in with no introduction. Walked straight to the monitor to review why I was there. She failed to close the door and asked me to undress so she can see the skin tag I had. I asked her if I can close the door first she said oh yea and went to close it. She looked at the tag and then looked at my foot said she would prescribe some medicine for my foot and that I would have to come for another appointment to remove the tag. She was walking away to leave and I asked her what the process was, wondering why I would have to come back. She told me and then added «ALSO, IF YOU WANT ME TO FIX YOUR ACNE, MENTION IT IN THE NEXT APPOINTMENT» at first i didn’t catch it because well I don’t even have acne I actually have really good skin and I never mentioned anything about the one pimple I probably had on my face. But why would she add this. This has been the worst experience in my life. I don’t understand what FRIEDLER’S problem is or what kind of bad day she was having. When I was leaving attempting to schedule my next appointment I asked the receptionist if I could have another doctor and stated it was because Friedler is (retarded) she laughed and of course apologized for my experience. But the fact that she laughed means others feel the same about her and theres been complaints. So I would not recommend Dr.Friedler. I will never be going back to this place so please properly discard all my information. Also I left 2.5 hours later to be seen by this so called doctor for 2 mins.

I have been going here for years and it has progressively gotten worse. Dr. Jorge is lovely and a good dermatologist but I have had to wait over 90 minutes the last two times I have had appointments. Unfortunately I have to look elsewhere for a dermatologist.

My experience was great. The receptionists were professional, no waiting time and Dr. Joerg really heard my concerns. She was friendly and informative. I highly recommend.

Hands down the worst Dermatologist I have ever been to. The whole Office is, in fact. When I first started going to them I called them and left messages for 4 months to schedule an appointment because they claimed their phones weren’t working (really? For 4 months?)
I came to them for some minor psoriasis and acne and after booking an early morning appointment, I still had to wait almost an hour. «Dr» Troccoli spent about 2 minutes with me, complained the whole time how he was running behind and did not want to talk about long-​term plan for treatment even though that was the reason I booked the appointment. He kept pushing Stelara on me (the MOST powerful drug out there for psoriasis; reserved exclusively for plaque psoriasis) even though I told him I did not want to be on it because of it’s potency. He sneered at me and said «Well, you do what you want, but I ONLY prescribe this to all my patients!» When I wouldn’t give up my request for a topical he finally wrote one, THREW it at me and stormed out without even bothering to check out my acne!
The visit with this «Dr.» Troccoli left me in tears and when the nurse came in to check on me and noticed I was crying she suggested that I see another Doctor. Two weeks later I came back to see the other «Doctor» (the only female one there) and Stelara was pushed on me AGAIN! For minor psoriasis! It is obvious that they are in bed with the Pharmaceutical company! Even the Resident Doctors there told me there was no reason for such a powerful drug (my skin was NOT Plaque!) and all expressed relief that their Residency was coming to an end.
She also tried to push some spa-​like facial serum that they sell up at the receptionist desk for about $ 80, and when I resisted she rolled her eyes and said «Well, this stuff works, but if you don’t want to clear up your acne, that’s fine with me». REALLY??? AND YOUR A DOCTOR???
The Office «workers» are inept and downright liars. Lies they have told me:
«Yes, we take your insurance!» (4x)
«No, you don’t have a co-​pay.» (4x)
«No, I never got your fax for the TB results. Can you send it again?» (3x)
«Of course I called your Pharmacy! In, fact I did it twice!» (2x)
«No, I never got a call from your Pharmacist, and I was here all day!» (6x)!!!
One time, to test their Truthiness, I had my Pharmacist call the Office while I was at the Pharmacy and she put them on the speaker phone so I could listen in. She spoke to a woman named KIM LYNCH and told her she needed a pre-​authorization. About 2 minutes later I CALLED the Office and asked to speak to KIM LYNCH and when she got on the phone I asked her:
«Did my pharmacist call you today yet and ask for the pre-​authorization?» She said to me:
«No, I never got a call from your Pharmacist.»
Nice.

I lived my experience at Advanced Dermatology. Dr. Troccoli was thorough and attentive and gave me all the lowdow on every concern I had. The staff was nice too!

Dr. Troccoli spent literally 30 seconds with me during my only appointment. He did not ask about my background at all. I just tried to call for a rx refill and after putting me on hold, the receptionist hung up on me. Terrible. I’m finding another doctor.

This office sucks and poorly run.
— I have an appointment with Dr. Troccoli. They proved me the wrong address. The staff knows that the wrong address is listed, issues happen daily, and yet they do not fix it.
— I set up an appointment 3 weeks in advance and provided them with my Blue Cross Horizon insurance details. They confirmed that they are in network and that they take my insurance. On the day of the appointment after making wait, they told me that they just figured at a day before, that my insurance is only taken in their NJ office. Suggested me to go over.
— Being organized is not their strong suit. I arrived 30 min early to fill out all the paperwork in time. As soon as I entered the door, I was told that the doctor is running late. Did not seem to care about being punctual.