ActiveCare Physical Therapy

I’ve been to different PT clinics over the years but ActiveCare is by far the most knowledgeable, and professional. These folks really know their stuff and offer a full range of treatment and guidance. Will always go back to them if I need PT again.

I made an appointment via ZocDoc as an In-​Network provider.
Received a phone call before my appt to be informed that they are «actually Out-​of Network and I shouldn’t worry because it’s the same as being In-​Network because they’ll still take my insurance. Oh and we’ll only charge you a one time out of pocket fee of just $ 200 for your first appointment and all others after that, just $ 10 co-​pay.»
I told them to cancel my appointment immediately. What kind of scam is this? Wish I read a previous similar review before wasting my time.

I was referred to this office from a top orthopedic surgeon. Being without insurance, I was anticipating unaffordable care, but Dr. Wu and the office manager, James, were quick to offer me a generous discount. They, my therapist Rebecca, and her assistant Justin were kind, pleasant, and professional. During my time as a patient and even when I was discharged, they invited me to contact them as needed with any questions about anything related to my injury and recovery. Each of my appointments was a comfortable hour-​long, and I received reminders about my assigned exercises by email after each session.

What a wonderful and effective experience. Rave reviews for the office team, my totally competent therapist and her assistant.
I had such hesitancy as I was so tender after back surgery. Under Monique’s skillful hands and recommended protocol, I have made great strides and I am sure their genuine care, knowledge and professionalism hastened my progress.

I was referred to ActiveCare after I was in an accident in the city. I’ve done PT before but I have to say the therapists and staff at ActiveCare are really best in class. I was having a hard time finding care, but as soon as I was referred to ActiveCare, their office manager, James, gave me a call. He was super caring, emailed me all the paperwork, and was able to get me in at a very convenient time, they were even able to work with me in terms of payment as this is out of network for me. They have appointments ranging from early morning to late evening, so its perfect for me to get to after work. I work with both Monique and Rebecca. They are amazing at what they do, incredibly sweet, and very knowledgeable! They do ask that you be on time but that is because the therapists really do see you promptly. I have never been asked to wait. The first appointment does take a little longer but I was in and out within 1.5 hrs-​2 hrs, regular appts. run just under an hour (approximately). You see the therapist for 30 minutes. They assess your improvement/​pain and then work on you. In laymen terms it could be called a «massage» but its a lot more technical than that. They really target the trouble areas and work to get them feeling better. You then follow with your exercises supervised by a dedicated PT assistant for 20 minutes (your therapist will check on you to make sure you’re doing okay a few times as well) and then finish with ice or heat to the affected area if needed. The attention is individualized, the whole team is helpful, kind and courteous, and the facilities are very clean.

For most of the year I have been coming to ActiveCare (after checking out some reviews online). I foolishly fell of a ladder in Jan 2015 and screwed up my right foot. I was definitely impressed by the entire staff. I worked primarily with Monique, who was a joy to work with. She is caring, funny, and totally professional. They are also quite mindful of your time here. I was never kept waiting and yet the office is busy. They run a very well oiled machine here. My pain hasn’t 100% subsided, but I think that it will improve if I do the stretches and some more yoga. And when I was discharged, I got a swanky purple water bottle a cute little stress ball that I can lob at co-​workers! It sure as hell beats a lollilop!

I had been struggling with ankle pain from a sprain that happened in early 2014. After going through two other PT programs at another place, I found ActiveCare Physical Therapy. Since my first visit with Kinjal, I had significant improvement and started feeling better. Today after a relatively short treatment plan, I am pain free! I would definitely recommend ActiveCare Physical Therapy to anyone in need of treatment.

I called ActiveCare to see if they took Aetna. They said yes. It wasn’t until I showed up for my appointment that they told me they were out of network. I found out I could have saved myself the $ 250 deductible if I had stayed in network. I guess I didn’t phrase my question correctly when I called — but the person checking my insurance should have understood what I was asking. If they «took Aetna», they’d be in network. Lessons learned. Check your own insurance. Don’t trust them.
Promptness is demanded here and that’s understandable. But I had the impression that they feel as their time is more valuable than mine. I was told my initial consultation would be an hour and a half. I was there for well over 2 hours. After checking in (and being told they were out of network), I waited a good 15 minutes before anyone saw me.
With healthcare providers, I do like to feel as though my health and well-​being are their priority.
Unfortunately, here I did not. My primary care doctor recommended someone else. That person was out of network too but they told me upfront, told me what the charges would be
and made me feel as if I could trust them. So I’m going to him.

Injuries are the worst, but when you work with great therapist, therapy aides, and a highly competent office staff, its makes your road to recovery a pleasant experience. Ive been to other physical therapy offices, and ActiveCare is by far the best!
The therapists and aides provide you with the guidance and tools you need to recover from your injury and prevent future injury. I have worked with Ruchi, Monique and Karena. They are all excellent therapists. Their therapy aides Magda and Sara are rockstars. They help you with all of your exercises and coach you by showing you the proper technique and postures, while motivating you to improve with each and every session. This is very important because if you don’t learn to do exercise program properly during your therapy sessions, you won’t be able to do them properly at home.
The office staff are also excellent. Annie and Jasmine are on the top of their game. From scheduling appointments (They send you emails with all of your appointments and reminders for your next upcoming appointment) to making sure you have any insurance information or workers compensation forms in order, they make the entire experience as painless as possible.
I hope I don’t have any future injuries, but if I do, I would definitely return to ActiveCare!

Before I began treatment at ActiveCare Physical Therapy I had experienced chronic back pain for over ten years and I had received treatment from a chiropractor for five years. While chiropractic treatments provided temporary relief, the pain inevitably recurred.
Katrina and her friendly staff, particularly Ruchi, performed a very thorough diagnosis and analysis of my back problems and designed a course of treatment. Within a few weeks their rehabilitation program relieved and addressed my back pain. Months later my back is still in great shape; ActiveCare taught me exercises and made me aware of my posture such that I have been able to remain pain free.
I am very grateful for the care that I received from Katrina and Ruchi and would recommend ActiveCare Physical Therapy to anyone in NYC in need of physical therapy.

Before I came to Karena’s practice I had lost much of my muscle in my left shoulder, triceps and forearm. Additionally I was getting referral pains down my arms and into my fingers with numbness and twitching. My doctor referred me to an orthopedic surgeon who ordered and MRI that revealed neck arthritis and 3 herniated discs.
The orthopedic surgeon recommend some physical therapy and told me that I could not longer play soccer or even run, along with all of the other sports I play. At the time, the neck pain was great enough that I could not even ride my bike because I could not lift my head in the riding position without symptoms. I was 34 at the time and very active.
I found a physiatrist at the Hospital for Special Surgery who had a much more positive and proactive approach. His recommendation was to see Karena and limit the probability for head impacts and bad posture.
After regular visits with Karena and her staff along with at-​home exercises I have my muscle back and much fewer symptoms. I am back to most of my original activities.
Karena is the best therapist I’ve ever worked with and she is an excellent coach and teacher. She surrounds herself with warm and fun staff and there is a great atmosphere in the office — this is key because you will want to show up and not blow off your come-​back.

ActiveCare Physical Therapy has been an overwhelmingly positive experience. I had the honor of working with all of the therapists there, and they gave me top notch treatment and very helpful exercises to do at home. Karena, in particular, is super knowledgeable, and a very sharp thinker, who knows how to get to the bottom of a problem quickly. I would recommend all of the therapists, however. I am moving away from NY and will no longer be able to go there, but will miss them and wish I could take the whole practice with me!

Very positive experience– I had foot surgery and had been in a walking boot for almost 4 months so my mobility was pretty non-​existent when I started therapy at ActiveCare.
The staff are all very caring, friendly and fun to be around (I would imagine therapy elsewhere could be awful). I was afraid it would hurt tremendously at first but all of the therapists and aides have been knowledgeable about how hard to push me and have seen me make tremendous progress. They have used a variety of techniques and exercises according to my stage of mobility and have also been clear on my progress and when I could expect to take on the things in my every day life.
The facility is nice and clean with the right amount of room and privacy. A special shout out to all of the people that have cared for me, especially Ruhji and Kareena, as well as Sara with whom I have shared many exercise sessions with now.
I highly recommend ActiveCare and only wish I had gone sooner after my foot surgery.

This place is awful. They clearly don’t know what they are doing. They will hand you over to interns who don’t even know how to do the exercise properly. I was hurt doing there stupid exercises.

Post-​shoulder surgery rehab from June-​December 2013. Great experience. Nice staff, good space, and overall great result. Worked with Joe and can’t say enough good things about him.
I hope I don’t NEED physical therapy down the line, but if I do, Karena will be my first call.

I have always had issues with my knees without ever having serious injuries to them. Finally, I had had enough and realized I needed help so that I could do my daily activities, run, as well as, workout.
I am so thankful I found ActiveCare because I have never felt stronger. It’s a legitimate business and all of the PT’s know what they’re talking about. They are personal and really do consider your body, your injuries and you as a person when working with you and helping you get better.
I could not have asked for a better practice and highly recommend them. I am so grateful for what they have taught, shown and allowed me to do I feel extremely confident in my future of «knee problems». They have me all the tools and exercises I need and I could not be happier with their business. CALL THEM!

I just finished physical therapy at ActiveCare and could not have asked for a better experience! In November I had surgery on my elbow. I had a lot of trouble finding a physical therapist who would either take my insurance or work with my insurance. A friend recommended ActiveCare and I can’t thank her enough!
When I first spoke to Karena over the phone I was pretty much in the middle of a huge meltdown. I had been getting nowhere calling physical therapists for 2 days, my surgeon wanted me in PT immediately, and I couldn’t bend my arm. Not only did Karena contact my insurance company and give me a reasonable plan for going to her as an out of network provider, she literally talked me off the ledge and into her office that same day.
Once I was there I was seen by Rob Fluegel who is AMAZING! Let me be clear. He will hurt you! And when he’s done hurting you, you will thank him for it because you will leave the office better than you were when you walked in. Rob took the time to explain everything to me and made me feel completely comfortable with him and 100% sure that he was going to help me get the movement back in my arm and get back to my normal life. He also knew when I needed reassurance that this would happen and that even if I couldn’t see it that day, I was progressing and my arm was getting better.

Went to see Joe at ActiveCare for bad back pain. He pinpointed the pain and did therapy that really helped. An orthopedist couldn’t diagnosis me properly so it was nice to go to someone who could help!

I’ve been going to Karena at ActiveCare for over three years in order to treat a chronic back issue. Prior to Karena’s care, I was in PT at least once a week for over 10 years. Now, I just get a tune up once every few months. Her team is also fantastic when it comes to emergency visits. In the years I’ve seen her, I’ve also blown out a knee, developed a killer case of TMJ, and slipped multiple ribs. In each case, she gets me in within hours.
And, she’s hilarious.

I went to Karena for a stinging pain in the back of my knee from playing Soccer. She and the entire team at active care (Karen, Karla and Valerie) worked with me for 2 months to reduce the pain and swelling, and also strengthening my entire leg. They took time to explain to me what exactly is wrong, and also how I should continue exercises to try prevent the injury of reoccurring. Overall — Great care and personal attention, and I could feel a drastic reduction in pain after every session.
Karena and the team’s commitment to getting me back on the soccer pitch was more that my own, and I really have to thank them for that!