9300 Realty

They suck. With some research, you can see that Steven Croman got on lists of Top 10 Worst Landlords in NYC. Too bad I found out after I had already moved in… and I found out the hard way. Here are a few problems I had:
1) The water was scalding hot to the point that we couldn’t shower without burning ourselves. 2) Someone in my building called NYC311 to complain about the lack of heat during the winter – I swear wasn’t me. A person came one day to randomly inspect the apartments, and I happened to be home at the time. I let them inspect my apartment because, honestly, I had to wear two socks, two pants, two shirts, and a jacket in my apartment because it was so cold. And why would I be paying them so much when they didn’t even provide heat like they said they would? The temperature of the air was about 50 degrees (the minimum is 68 degrees when it’s below 55 degrees outside), and the temperature of the water was reaching over 200 degrees. Basically, the property manager called and screamed for a good ten minutes because of the citation they received – sorry, not sorry.
2) The apartment had a new washer and dryer, which is why I was willing to pay a higher rent, but they didn’t even hook it up and they refused to do so whenever we called.
3) The walls/​doors are extremely thin.
4) They wouldn’t fix anything.
5) They wouldn’t return our calls or be of any help when we were able to reach them.
Do yourself a favor, and just avoid their scams.

208 E 25^th St is infested with roaches, rats and bedbugs. DO NOT SIGN A LEASE WITH THESE PEOPLE. The units might seem new with flimsy new ‘renovations’ but don’t be fooled. The building is so poorly managed and the properties are infested with all sorts of problems to the core. They are highly irresponsible and let their tenants live in these filthy situations. The super is just there for show, never actually doing any of the actual maintenance around the units. I had to pay out of pocket hundreds of dollars for a locksmith to replace the corroded lock on my door and they still refused to reimburse me.

The people leaving positive reviews were paid to leave those reviews. I wish I could leave negative stars. I haven’t had hot water in 3 days, and before that, it was 3 weeks. Literally the boiler system has a mind of its own and any time you ask 9300 to fix it, it’s incredibly temporary and is broken almost the same day. I can count on two hands how many times in the last three months I’ve had hot water. THREE MONTHS. After complaining multiple times and contacting the city, they say there is nothing that can be done.
Not only the hot water situation, my roommate and I are suppose to receive an abatement for not having a gas line installed in the apartment for the first 4 months of living here. They refuse to contact us back about it, and it took 4 months for them to fix the issue. We’ve had our upstairs neighbors sewage system leak into our apartment and the property manager told me it wasn’t a big deal and they would clean it, which they never did.
Seriously though, Steven Croman? How can you sleep at night with knowing your company refuses to fix the basic necessity of hot water? If I took your hot water away how would that make you feel? How about away for 3 weeks? How about for 4 months? I’m trapped into a 2 year lease, and having to go to friends houses just to take a hot shower is ABSURD.
If a broker shows you a 9300 apartment, run. Literally run the other direction and save yourself the trouble and energy.

If I could give negative stars I would. This is by far the worst management company around. Do not even consider renting from them. I live in one of their buildings and can’t wait to be done with their disorganized and rude operation. STAY FAR FAR AWAY!
Some things include — them losing checks on a consistent basis or failing to deposit then charging late fees, taking months to do a job that was supposed to take weeks (while not even taking precautionary measures leading to dust coming into our apartment). You would think customer service would be a property management’s forte but it is not for them. We have been through numerous property managers in the span of just two years. Good luck getting anyone who answers their phone or emails too.
The prices are ridiculous I don’t even know how they come up with them. So not only is the value awful but so is the service.
I rarely write Unilocal reviews but this company warrants one for the sake of mankind.
Please note I would love to see this company turn over a new leaf and get their act together as they have many apartments and in great locations. Who can save them? Maybe no one, considering Steven Croman is the man behind it all.

I am seeing reviews with one star. I was expecting to give the same. Especially cause my previous land lord were scum of the earth. But no, they are addressing issues, and they are kind. Yes, they are super busy, but if you make a good time with them, they will do the same with you! They took responsibility on something I couldn’t believe they would!!!
Those one star reviews, believe me, you haven’t seen a bad land lord, just a busy one!
Change tone, give them a chance, you won’t be disappointed! I am still shocked. Also, they may have just changed their attitude! In any case, they are doing their best to do right by us, and I hope you will get the same from them in the future!

The absolute worst realty company I have ever dealt with.
My roommate and I have not had any heat all winter and they seem to think it’s not their problem. It has been a battle to even get a plumber to come by. Not to mention the property manager’s attitude is abhorrent. One would think they would be sympathetic but they respond to you as if you’re a nuisance. I somehow found her number via google and she won’t even answer my calls! We cannot wait till we are out of these lease.

I will never forgive myself for not Unilocaling my mgmt company before signing a lease. Living in this apartment was emotionally and psychologically damaging. I have symptoms of PTSD and had to begin seeing a therapist. Sleepless nights and constant paranoia have become all too real. Mice, bedbugs, no heat, no hot water, no response or help from management. STAY AWAY!!!

worst realty office that i ever had to deal with. No one is ever in the office or calling back, managers change on weekly basis it seems. The accounting is sending faulty invoices out every month, terrible. Stay as far away from them as you can!

Run! Run! Run! This is the most unprofessional organization I’ve ever dealt with in my entire life. There is a reason they make the Top 10 list of Slumlords in the city. I’ve lived without a window pane in lower level apartment for six weeks until they made the repair, mouse problems, without cooking gas for almost three months and to top it off the city ordered a vacate notice because they rented us an illegal two bedroom duplex. We’ve been thru 3 supers in less than 4 months and on a good week they actually remove the garbage from in front of the building. Some weeks its so bad you have to walk on the street because you can’t get around it. There is no accountability for their actions — yet they hold you to the terms of your lease without compromise. I’m counting the days until my lease is up because getting away from this horrible company will be the happiest day of my life! I wish there was a negative rating for this scum bag company.

Absolutely terrible people to deal with. My roomate’s balcony door has been leaking for for almost two months — no response, whatsoever, no attempt to fix the problem, and no remorse or apology for the burden of leaving buckets next to her bed ²⁴⁄₇ and hearing water drip endlessly through the night. They’ve told her it’s due to a broken drain on the roof which they cannot fix until the ice melts.
What??? the water is not coming from the inside of the apartment, the door to the balcony just isn’t sealed properly and needs a repairman. This hasn’t affected me directly however I feel so awful for her and what she is dealing with that I’ve taken it upon myself to write a review. If you can avoid dealing with this company do so!

Disgusting slumlord. Rat infested buildings. No remorse. Throw in a family with children and they’ll do you a solid of letting you live with the horror of rodents, dead rat and mice bodies, your entire building and home reeking of rot and decay. DO NOT RENT FROM THEM.

If there could be such a thing as negative stars, they would have many. The management company is ruthless with it’s tenants. They never do proper repairs, and the condition of the building in which I rent is deplorable. The trash is often overflowing, the hallway lights are frequently out, mailboxes are damaged and unsecured.
The other reviews are all quite truthful. It would he a very regrettable day if you rent from this company.

CAUTION!!! DO NOT RENT FROM 9300Realty. They are one of the worst landlords in NYC. This is my first Unilocal post ever, but I need to let people know just how bad my experience with my apartment and 9300Realty management has been.
They do not provide basic services for tenants, such as sufficient heat and hot water, and their staff is incompetent to a scary degree. I have lived in many buildings in NYC and have had multiple property managers — some were better than others, but none of them were anywhere close to as bad as 9300Realty. I rented a market rate renovated unit from them which looked great when I went to see it, but as soon as I moved in, it has been a living nightmare. There have been reports of bedbugs, drug busts (meaning they are not screening tenants properly), the elevator is not functioning more than 50% of the time, there are constant leaks in my bedroom from the rain since the renovations are constructed poorly, the water pressure sucks and the heat is dangerously inadequate. TRUST ME, signing a lease with 9300Realty is one of the worst decisions I have ever made. Please do not make the same mistake.

If you enjoy hearing mice caught in sticky traps scream for their lives in the middle of the night… then 9300 is the broker for you!!!
I lived in an E. Village mouse-​infested apartment for close to 6 months. My dog contracted leptospirosis (a rodent-​born disease) and nearly died, racking up close to $ 3500 in vet bills.
9300 offered me a minimal discount on one month’s rent. This was BEFORE the problem was even close to being fixed! Part of their agreement was me signing away my right to take them to court if the problem wasn’t fixed.
These people are stereotypical NYC apartment slime-​balls. I’d sooner run into oncoming traffic than do business again with this company and its employees.
SAVE YOURSELVES.
I’ve never even written a review on Unilocal before – that’s how bad 9300 has proved itself.

Honestly the worst experience I have ever had in finding an apartment. 9300 Realty is full of bottom-​dwelling scum that could not care less about you; they only wish to off-​load their horrible quality apartments or pilfer your security deposit however they can.
Their first impression, both apartment appearance and employee demeanor, is quite good, however, not much time is needed to realize it is merely a well manufactured façade. New York City landlords have a propensity to have a negative reputation, but these guys are a cut above (or perhaps, below).
If you have any problems with them, they either evade answering your calls or they bark at you like savage barbarians until you hang up to end the berating. Their «gut» renovations are only skin-​deep, and they realize the prospects for tenants to seek alternative housing arrangements, or to pursue landlord court, or anything else, are all (marginally) less convenient or time-​consuming than being stuck with their horrendous management for the rest of the lease.
Avoid at all costs.

I have never written on Unilocal before but for this building company I will certainly go to further lengths. They are rude, unresponsive, ineffective and cheap. Let’s put it this way, we moved into this ridiculously expensive apartment in gramercy with out a window in the one bedroom and we have mice and the building is giving us the run around about both. We have been here for over 2 months now and neither has been resolved. The landlord has been fighting for us and doing the best he can but the managing company just doesn’t care. It’s disgusting how sorry they are and how little they care. This is only month 2 — let’s see what else happens for the remainder of my lease.

IF YOU READ NOTHING ELSE, READ THIS:
This is not a management company you want to deal with. This is not a management company ANYBODY should have the misfortune of working with. The intent of this is to inform and discourage anyone from engaging in a business relationship with this organization, and to provide guidance to those who feel lost and cannot get an answer from 9300.
After seemingly hitting a dead end, I got most of my issues resolved by texting Steven Croman himself (!!!), and am extremely worried others in my situation will not have the leverage I did to achieve results. I have had extended conversations with the COO and I was asked to update this to reflect the end outcome, which I am gladly doing. Here are the facts:
–I was a naïve new grad desperate for housing and had no idea what I was doing. I used a broker and paid 15% on what is a «no fee» management company. This was my mistake, and only adds to the misery of the situation. Not their fault, but still feel lousy about it as the units are priced higher for the amount of space as is.
–THEY ARE DISHONEST: I had many maintenance issues, chiefly that the hot water went out for extended periods of time with no update. Perhaps it was my building manager’s fault for not following through, but she still represents 9300 and at the end of the day my unit was inhabitable because she wasn’t responsible enough to handle it. Only when I by chance emailed the Chief Operating Officer (who happens to be extremely nice) was it resolved. I am awaiting to see if they will provide compensation for these periods and will update this if they do. **9/​8/​2014 UPDATE: No hot water credit. Not holding my breath.
**HEADS UP TO THOSE UNFAMILIAR: New York City Housing Maintenance Code states that they are required to provide water at 120 degrees Fahrenheit. It was ice cold, which is illegal per the statutes.
— THEY ARE UNRESPONSIVE: Maybe it was my building manager, maybe it was 9300. Either way, check out the attached image. I can’t make this stuff up if I tried. Towards the end of my tenancy my building manger, basically your only POC, completely shut me out. She threatened eviction a mere hours (literally) before my movers came. I repeatedly asked, nay BEGGED for some sort of smoke signals as to what was going on, how I could check out, how they are involving the city, when I will get my deposit back, etc. Zero response. Then she cut me out.
After she threatened eviction, I had no choice but to retain a property law attorney to ensure my credit would remain intact and learn my options to defend my rights as a tenant. This cost a considerable amount of money, only to later learn she didn’t really mean it. Had she simply replied to my message, this could have all been avoided but the last I heard from her was the threatening email.
**HEADS UP TO THOSE UNFAMILIAR: Eviction is a very serious, formal process where the landlord is in lockstep with the government and City Marshall. A scary email is cause for concern, but you should be safe for the time being.
— THE APARTMENTS PLAIN SUCK: Ask any broker (but ideally don’t! try to avoid using one, it’s very possible!!) and they’ll tell you their first perception of 9300 is that they’re small. It’s true. I didn’t know any better at the time, but the price simply did not match the shoebox size I had. I call it «fake luxury». Yes they may look nice at first, but the stuff is not that high quality and kind of falls apart. They’re pricey for what they are, even by NY standards.
— THEY ARE DIFFICULT TO DEAL WITH: Everyone has lousy landlords, I get it. These guys take the cake. What spiraled into an out of control ridiculous dramatic scene could have been avoided entirely through simple communication on their part, which they lacked. My security deposit was in limbo and I emailed the accountant 14 (fourteen!!) times, and he only replied once or twice saying I would get a note when he sent my deposit.
This is where things finally take a turn. By chance I come across Steven Croman’s personal cell phone number. I shoot him a friendly text and he says he’ll look into it. This is a bit analogous to me texting Tim Cook if my iPhone breaks. Surely there should be intermediary contacts, but all of them decided to inexplicably shut me out so I had no choice. The COO gives me a ring that Monday and we have a 45 minute phone conversation about eVeRyThInGggg. Again, nice guy. Here’s my issue, though: Had I not BY CHANCE found Croman’s personal number, I’d still be engaging with my attorney to get my deposit back. I can’t imagine too many people have his number, and that is very concerning to me that others will be powerless without it.
I wish you the best of luck in your search. Please Unilocal message me for emotional support or if you need to vent. Good luck!

Been over 2 months (about 70 days) and we still haven’t received our security deposit back. Just filed with the small claims court.
Save yourself and don’t rent from them.

9300 runs an incompetent business. The representatives are rude and obviously do not care about their customers. Additionally, it has been over 2 and a half months since I moved out and I still have not received my security deposit back.
Chalk it up to the horrible rental market (for renters) in NYC. If you can avoid 9300, do so. If you can’t avoid 9300, try again.

I’ve written reviews for Croman Realty before, and now I am adding for 9300 Realty, an alter-​ego of Steven Cromans corrupt empire.
This is the most ridiculous excuse for a ‘company.‘
No one will answer the phone at the offices. Then, no one will return your voice mails. Further, no one will respond to the follow up email you send after calling and leaving voice mails incessantly.
When our oven did not work for 9 months, we called the property manager once a week to ask for it to be fixed. No response.
When our gas was shut off, Croman leisurely spent 3 months «fixing» it, which included giving workers the keys to all apartments and sending them into our apartments at all hours, without warning or even a knock at the door! These workers did not fix our gas lines for 3 months, but they did cut numerous holes in our ceilings, exposing us to vermin, asbestos and who knows what else.
The month before moving out, Croman made 15+ copies of our apartment keys and handed them out like halloween candy to their real estate agents. Our apartment became a mad house of realtors and potential clients. They had agreed to always call before coming however 1 or 2 realtors ever actually did. They would show up with clients randomly and unpronounced, often without identification or business cards proving their affiliation with Croman/​9300. This was a huge pain in the neck, not only for us, but also for the poor potential clients who stood in the hallway embarrassed when we answered the door to the rude realtors, hesitant to let them in.
We have just moved out and have not received our security deposit back nor have we received ANY compensation for living without an oven or gas. I highly doubt that we will.
Living in a Croman/​9300 Building has been a nightmare and a rip-​off. Anyone would be better off elsewhere.
I am comforted to see all the other negative reviews on here. Steve Croman is a crook, and so are his accomplices. DO NOT LIVE HERE.