727 Hardware Corporation

Dont waste your time. They have too much stuff you are going to be offered that you wont want from old orders that didnt sell. You do order stuff (one item, 2 months and still not received) and when you follow up they ask you for your name and address again (and again). Dont bother leaving messages (English may be an issue?). You will be asked to call back. One day, I called back throughout the day and they managed to turn it around to me harassing them. No thanks for my willingness to work with them. I called to ‘order (we got this size. Its a problem to order more that size}’ one item I had purchased two months earlier for $ 11.39 and it was now $ 14.25. I asked if it could have gone up that much, so soon and it was suggested someone wrote the number in («We are honest people, here»). The amount was stamped on the tag on the item. I ordered something else and over a week later still no call. When I call about it I am asked for my name and address again. I am told «Patience.» «Patience.» I respond with I use to build model ships. I have patience. What I dont have is hardware. And it is obvious they are set up for contractors. The entry is littered with bags of this, or that (forget the walk in business). Free delivery? So they say, but place an order and they will make sure to ask when you will come and pick it up? The store is set up so walking and looking (who doesnt like shopping) is not accessible. You tell them what you want (and explained the first time) and see what they bring you (so you have to wait for them to be free for your one, little item). And make sure of what you buy, even on credit card. They offer no refunds, only credit. I contact Kove Brothers and speak with Mark. What a difference. Delivery the same day. Items at less cost. One carabiner was $ 4 and held little weight but candy colors. I ask Kove and get same size (3″) product by Campbell that is rated at 200 lbs and was a dollar more. I ask if they can get an item in 12′ size and they call manufacturer the same day and get it the next day for less (not that 727 would order 8′). The difference is love of the industry. I guess it is possible to love what you do and see that you get what you need (and no one critiques my behavior). Perhaps one is a merchant and understands that. The other just does a job (and maybe stuck trying to get rid of existing stock). It is always nice to have a back up vendor, but dont waste your time with 727 Hardware.

Was in need of creating copies of some keys. Spotted this hardware store from across the street. $ 2.50/key if I remember correctly. Friendly staff also, as I was trying to get to St. Marks area from my current location.

I wish I could give this place negative stars. I am totally an advocate for supporting local businesses and do so whenever I can but in this situation, give me a large reputable chain any day.
The skinny of it: bad work, rude sexist service, overcharging crooks. Don’t shop here ever.
I needed to buy wood for shelves to fit in a tight spot in my apartment and I was referred to this place by the Manhattan Home Depot.
I had to put down a $ 15 deposit on what the salesperson there said should be «no more than one board of plywood so it will be about $ 25.» They said it would be ready the next day.
I called ahead because it is equidistant to work and home (45 min each stretch) and they said it wasn’t ready, call again tomorrow. This happened for a week and a half!
Then when the lumber was finally ready, it was not only bad plywood — dirty, bowed, with large chunks missing from the top layer in two boards — but it looks like they sloppily cut it with a Sawzall. It is so uneven I can’t even use it in the space I got it cut for. And where they said it would be $ 25, they were now saying it would be $ 45!!!
I told them the work was shoddy, the wood was bad, and said I wanted my deposit back. Their answer? «Ma’am we already cut the wood» to which I replied «yes, badly, and in bad wood» — the guy was trying to say his sloppy work and the deplorable condition of the wood was because it was plywood. I used to work at a hardware store and we would never sell plywood as bad as this and we cut it *straight*. They wouldn’t take the wood back so I haggled them down to $ 30 so I could have something to show Home Depot what they were referring people to. I then went to Home Depot to show them the lumber because I wanted then to take them off the referral list. Home Depot actually took care of me and one of the managers talked to 727 Hardware, who promised to either re-​cut the wood or let me return it– she left a message on my phone and then followed up with a phone call later on.
Incredulous, I called 727 ahead of time and they said the guy to talk to, Luis, would be there on Sunday and that I could bring it on by. So I schlepped the lumber once again, this time in the other direction from Gravesend to Chelsea only for the guy behind to counter to say «the guy who does returns isn’t here I can’t do no returns» and he whisks me off. By this time, the nimrod who cut the wood shows up. I said I wanted to return the wood, that a manager at Home Depot had talked to them, I played the message from Home Depot that I still had on my phone. He then tried to give me a line that it is impossible to cut plywood straight. O rly? Are you trying to feed me that line because I’m a girl? And he adds «are we owned by Home Depot?» I answered «that isn’t relevant — it is that they said you’d return it and then you say you’d return it and then now you won’t return it now that I’m here.» Both the guys working there are sexist asses and rude as hell. The whole place is run by crooks. This place needs to go out of business.

I felt compelled to sign up for Unilocal after my experience at 727 Hardware.
Was stoked to find a place that would make cuts to some wood that I needed for a project. The guy at the counter told me $ 2/​cut. They were closing so I came back two weekends later and had the boards cut. When checking out, the clerk told me they had recently raised the price to $ 3/​cut. The same guy who had quoted me $ 2/​cut was standing there so I told the clerk that the first guy had quoted me $ 2/​cut but he just shook his head and played stupid. I argued but they charged me the higher price.
Needless to say, I’m not going back for the remaining cuts I need and will get the rest of my equipment for the project from Amazon or Home Depot.
Nothing irks me more than dishonest and shady business people. I will not give these guys anymore of my business.

Dropped by for a couple minutes to get a key copied, since Home Depot didn’t have that type of key (so they recommended this place versus the one closer to them!). The guy was chill and quick-​it cost $ 6.

A treasure trove in the middle of Manhattan (of hardware & personality). ¹⁄₁₀^th the size of Home Depot, and yet you get old-​school service that gets you what you need at a fair price.
Great place to get the stuff to knock off your apartment to-​do list. Get my keys made here too. They do ALL types. (wink)
If you can’t hang with NY personalities, you may prefer the milquetoast corporate hardware route. Personally, these guys crack me up with their constant «barbershop» razzing of each other, and their fixer-​up knowledge & humored patience with a layman (me!) is appreciated.

Service is a little brusque. Keys worked in the lock.

Owner (at least I think he is the owner — older, gray haired man) of this store is dishonest. Bought a ballast there and asked about returns since I was not sure the ballast would be the right one. The old man responded ‘Yes, of course’. 5 days later I came back to return the piece and he told me to my face that there is no return/​refund possible. Out of the question! After some back and forth and insisting — he agreed to give me a store credit. I always try to support small stores but not which such an attitude. Adiós!

This little hardware store is beyond stocked with incredibly good finds.
Its tiny and somehow in 5 minutes the helpful old man and I found numerous things I’ve been looking for my little house projects.
Relatively cheep too!