24 Hour Fitness

Either this place has really gone downhill since my last review or my gym tastes have gotten better after visiting different gyms around New York City. The management of this gym is AWFUL. The locker room towels always run out and even though they usually have someone working in the locker room, they are either always watching TV or nowhere to be found. Bathrooms are dirty and there are dirty towels everywhere. I have had some issues with coming out of the steam room and finding myself without a towel to shower, so i have to ask someone else to go to the front desk for me. When I talked to the front desk she just shrugged and said people use too many towels and it’s basically not her problem. No other gym I have been to runs out of towels the way this one does, not even other 24 Hr Fit locations. The steam room is disgusting and the vapor coming out smells moldy. They just «repaired» it but now it works even worse than before. A lot of the machines need to be oiled up and are not as smooth as they should be. This gym is not the worst but it is not worth its price tag. It’s not much better than Planet Fitness or Blink but charges more than 4 times as much. I would not recommend anyone to get a membership here. Waste of money. You are better off with a cheap membership at Planet Fitness, going to NYSC or spending a bit more and becoming a member at David Barton or Crunch. After all, the only differences between here and PF are the steam room (disgusting), towels (which they never have anyways) and 24 hr on weekends (and is it really worth all the extra $ to be able to workout on a Saturday at 3am?)

I go here and have for quite a few years. I like the set up, the light etc but ITS DIRTY. The cleaning lady is lovely but it’s only maintenance cleaning. This gym needs a monthly deep clean.

Facilities are clean and well maintained. Staff is friendly and helpful. John helped me get set up quickly and without problems. So glad 24hour fitness has this location!

Convenient location and hours. I like the group fitness classes, especially Pop Pilates with Ashley, but I wish they offered Body Balance more regularly. They only offer this wonderful class once every 2 – 3 months, before holidays.
The fees are ridiculously expensive, that’s the main issue. Otherwise, I like this gym.

I just joined. I love the yoga space and the instructor that gave the class I took yesterday (Jennifer/​Wednesdays 12:30PM).
Clean studio with lots of light. Nice staff and just in general a cool place.
–Mariel

More like 3.5 stars. This has been my gym for past 4 years, but I recently froze my account because it was getting too expensive and I got a Brooklyn-​based job. So I ended up going to the formerly-Bally’s-now-24-Hour-Fitness locations… and they SUCK. It’s so garbage at these locations, I can’t justify paying $ 80/​month even if I’d go to Soho/​Flatiron locations once in a while. So I guess this is a review for NYC 24-​Hour Fitness, in a way. I guess if I lived in the city or worked in the city, I’d probably stay with them.
What I love about about this gym:
–not crowded
–very clean
–fun classes
–great personal trainers
–friendly service
–convenient location to N/​R/​F/​D trains
–fingerprint check-​in
–the app is pretty good (when it’s not crashing)
Not loving:
–the monthly fee (they recently added $ 5 to my monthly fee. not cool)
–elevator access (you MUST take the elevator to get to the 4^th floor to access the gym… can’t even take the stairs if you tried).
–few locations (only 3 that are actually decent: 53^rd and lex, flatiron, and soho)
–small changing rooms

Staff has high turnover and the quality control suffers as a result, especially due to the lack of leadership by the new management. Space and equipment is still pretty good, but there is a sloppiness about the gym that could easily be fixed.
Also, they refuse to play music, which is annoying since it’s not a library but a gym. When music is played it’s the same recycled songs.
Been going here for 5+ years, it’s definitely trending in the wrong direction but at $ 65 a month it’s not bad

*Disclaimer, I’m a powerlifter and also do coaching on the side, so I tend to be more critical of gyms than the average person. This review also does not take into account classes.
I’m typing this as I’m resting in between sets. If I could, I would give this a 2.5 rather than 3 stars. After receiving a 3 day trial pass from a friend, I decided to check this place out. I normally work out at a corporate gym in my office, but with the New Year hours and since I was in the market for a NYC gym during the weekends I took the opportunity to check it out.
Pros — wide open spaces for cardio and machines. If you are looking for circuit training and cardio, this will suffice. But the positives end there.
Cons — where do I start?
For the serious lifter, barbell equipment here is terrible. A huge several story gym, but there’s only 2 squat racks. The line for squats or rack usage was terrible, plagued with the how sets of you have left questions every minute. The barbells are cheap with no knurling at all. HEX plates… There goes lifts off the floor.
Speaking of, I had to use for deadlifts. Conscious that I was in a chain gym, I stacked two mats under each side to muffer the sound. Considering I was only working at 70% intensity, I was able to lower the weights slow and controlled. And OF COURSE some guy comes up to me and complains that the vibration scares him and will cause the roof to fall on him downstairs. In a courteous way, I ask him to not worry and if he has concerns he can talk to staff.
The manager comes over after half an hour (by that time I actually finished my deadlifts but stuck around just to see what she would say) and she didn’t even care just «had» to come over for appearances. Afterwards some over guys came by to deadlift and were actually slamming weights down without St pads. No one complained and no staff member came by… Interesting!
Locker rooms are tiny for the high volume they handle, the amount of shower stalls is laughable. Bathrooms were not clean with urine all over each seat.
Now for pricing… Considering this place is only good for cardio or machine training, their pricing of $ 90 — $ 120 is ridiculous. NYSC in the area is also pretty crappy, but considering that it’s 19.99 a month, they have a slight edge.
I’ll be continuing my search for a weekend gym elsewhere.

I used this gym for a short time while living in the neighborhood, and overall it definitely did the job. At first I was irked that I had to pay a ‘ultra sport’ upgrade fee even though I thought I had an all-​inclusive membership. But even with the fee it’s affordable by Manhattan standards, so I got over it.
The key to coming here, as with most gyms, is choosing the right times. Every time I came early in the morning I had a lovely, peaceful workout with my choice of machines and weights. It’s great to look out the big windows in the studio room onto the city while doing your stretches.
During after work rush hours, it’s a totally different vibe… crowded, of course, and not everyone has very good gym etiquette.
As for the showers and locker rooms, they’re not great — but you get what you pay for. There are always plenty of towels but they feel like sandpaper on your booty and they’re not big enough to even cover your booty! They have an ‘all-​purpose’ cleanser thing that you’re supposed to use to wash your hair and as shower gel, but it weirded me out so I always brought my own. I did like that they offered little disposable razors and q-​tips. There are only two hair dryers so there’s always a backup there.
Toward the end of my time there I started attending a yoga class taught by Miranda. I really loved her as an instructor and was sad to miss out on her classes once I moved away!

Facility is clean, spacious and lots of equipment. Staff is friendly and classes are amazing. Not sure about the reviews below from my experience seems like a lot of made up stuff.

I have been going here for years. I started coming to the Soho location because of its proximity to my former work place… Years ago, I would have said nothing but positive things about the gym. Employees were nice, knowledgeable, professional, helpful, etc.
The locker rooms were stocked and clean. They offered a variety of classes (Les Mills being my favorite), and of course they are open 24 hours.
But somewhere in the last few years, the gym has been on a not so slow and steady decline.
I heard somewhere in the rumor mill that the gym was going to be sold to Equinox. I’m not sure how true that is, but I can say that the management, staff and customer service has gone from good to pretty terrible. The women’s steam room has been on the fritz for over 2 years now. If the gym offers a steam room as one of its amenities, then it should work! The scales are all broken. The hairdryers are falling apart. The toilet paper dispensers are also falling apart. I have expressed my concerns over the quality/​or lack of quality pertaining to the locker room and have been met with shoulder shrugs from the staff, and silence from the managers. Nobody there seems to care about much of anything. Its really become a sad place. At one time, I think I had gotten about 20 of my friends to join this gym. But now I would never recommend 24 hour Soho to anyone.

Where the heck are the towels?!
Can someone please solve the mystery of the missing towels that go disappearing after 9pm?!

This facility has completely gone downhill since my first review.
— Steam room always smells horrible. Eucalyptus anyone?
— Steam room only works sometimes. Most times it is out of order.
— Where are all of the towels? All over the damn floor. There are never any shower towels. One time, I went to the front desk to request towels and the receptionist told me I’m only allowed to have 1 towel. I was pissed.
— Two shower stalls have been missing doors for over a week.
— The shower gel dispensers are broken.
— They stopped offering hair gel.
— Adam, the best spin instructor, left.
I’m so tired of seeing sales reps touring with new clients. Clearly, they are open to signing on new memberships while at the same time decreasing the quality of services and amenities. The towel service is deplorable and the staff is absolutely incompetent and have no direction in responding to customer complaints.

I really didn’t want to write this review. I’ve been coming here for many years, and this gym used to be good. Now it is not, primarily because it’s so unclean and badly maintained. I’ve contacted management on this more than once and they haven’t acted.
This place is filthy. It might be open 24 hours a day, but it’s not functional for many of those hours. Clearly they are understaffed because at in the mornings (7am — 9am) the changing rooms are not ready — in fact there is trash, dirty towels (sometimes no clean towels), dirty band aids, one of the showers is now actually missing a door…
They’re also doing a lot on Class Pass, which I suspect is increasing the load on the facilities without any associated increase in support. In fact it’s noticeable that there are less staff around than there were.
This used to be a good value gym, with decent equipment. Unfortunately it has recently become way too expensive for the product.

I don’t frequent this gym often for one reason only — cleanliness. This place is one of the most unclean gyms in the circuit for 24Hr and I think it’s due to the staff not doing rounds. I have not once seen someone cleaning. More sitting at the desk on their phones. I would prefer to go 25 blocks north instead of going to this gym which is 2 blocks from home. The men’s locker room is never cleaned and always has overflowing bins. See pics from two consecutive days at totally different hours.
Besides that the gym itself is nice with 3 floors and keeps with the design of the older brick building. Plenty of machines and 3 full floors.
The steam room is small especially given that the larger one at 25^th breaks often.
Enjoy your workout!

This facility is a joke.. The management within 24 hour fitness is absolute amateurs. They must hire the cheapest people because they do not know anything about managing let alone managing fitness centers.. What happened to knowledgeable older adults who know something about fitness health managing staff and running a facility. It seriously makes me question what kind of hire ups allow this to happen

I knew what I was getting in to, going to a 24hour fitness while on vacation, but still, this place wasn’t that great. A single-​day pass is $ 30 (most expensive I’ve found, even SF is only $ 25) and the weights floor was pretty sparsely equipped. There’s 1 power [squat] rack and no place to do deadlifts. There were 2 flat-​benches and I had to wait for a bit during off-​peak hours to use one. The staff weren’t particularly nice either.
All that said, if you need a squat rack, there is /​one/​here.

I got a one day trial pass for this location. They would not honor it because they asked me if I had ever been to a 24 hour fitness before and I said I had once, at a different location, months and months ago.
I’m seriously looking for a good gym to join too. Geez.

Got a trial pass from the website. One day entry.
Spoke to manager. She extended it to three days. She was very nice.
The exercise facilities are fine, and of course the ²⁴⁄₇ treatment warrants the high price they charge… or so you’d think.
The mens locker room literally smells like the kind of cheese you find on the underside of a dirty man’s genitals. Some corners smell even worse. Extremely unkempt, as if it hadn’t been cleaned in 24 hours.
I was trying to get dressed but I just couldn’t handle the stench. Got dressed outside in the snow. Planet Fitness (at least the one I go to) is much better — a fraction of the price, a billion times cleaner, and what it lacks in equipment and weekend hours it makes up for in not smelling like the aforementioned unmentionables.

I wish there were more 24 hours in the city
This one has two floors, kinda nice and it’s upstairs unlike the other two which are in the basement level. Which means… more windows and daylight!
Nothing too fancy here, just your basic needs at the gym that gives you towel service and later classes
I wish they have a stairway to the gym lobby, waiting for the elevator sucks sometimes