1 800 Flowers

I ordered flowers for my wife’s birthday. The only reason I give two stars is that the delivery made it in time. I know flowers can vary in color but a jump from more romantic pink flowers to bright yellow flowers is a big difference. My wife does not like yellow so I hope you enjoy the review
. I spent nearly 100 dollars for something she will not enjoy and I will not be ordered from you again. I’ll deliver them myself from a local florist if I have to.

Ordered flowers for my mother’s birthday, and while they arrived on time and looked alright, she snapped me an excited selfie with the flowers and they are actually totally the wrong color and obviously carnations and not «daisies and lisianthus.» Glad she’s happy, but I’m not!

I ordered the Summer Dunes largest size for $ 59.99, the dimensions were supposed to be «approximately 24“H x 18“L»…
I am all the way in Hawaii and truly wanted my mom to have a nice surprise for her birthday since she is all the way in Boston.
So sad and disappointing, the arrangement is not even close to the size on the website, it looks like a small arrangement. I could have ordered the smaller size instead if I knew it would be like this.
DO NOT ORDER FROM THIS WEBSITE!!!
They provide FALSE INFORMATION!!!
NEVER AGAIN!!!

This is the absolute last time I ever use 1800 flowers. I needed an order delivered on SATURDAY for my mom’s birthday which was SATURDDAY and I specified that and paid for it. Yet It will not be delivered until Monday. Two days late and no phone call or email. This is the second time this has happened and I should not have used 1 800 flowers again but I did and my mom and I and my wife were let down again by their failure to deliver and failure to communicate any issues pertaining to this oreder. I am over it and am write this review, which I never do, to inform others of this instance as well as their PREVIOUS failed delivery. They were supposed to deliver flowers to my mother-​in-​law the Friday before Mother’s day and she did not receive them at all and again no communication was made. If I could I would give them 0 stars.

I recently ordered a bouquet for my mother, to be delivered a day before Mother’s Day. The ordering process was easy online, and after service fees and shipping, the $ 69 bouquet came to $ 95. A hefty jump in price, but I finalised the booking because, after all, Mom is worth it!
Without my knowledge, the order was cancelled for a reason I was never told, and I never received an email saying it would not be there as promised. My mother never received her flowers the day before Mother’s Day, nor the day of or day after. I had to call customer service on Mother’s Day and wait 30+ minutes on hold. Finally they said they could send her a replacement bouquet by Tuesday — BUT they were sold out of the bouquet I ordered so it would be something similar. Oh, and they no longer had glass vases, so it would arrive in a basket. Basically completely different from my original oder.
Mom did end up receiving her flowers on the Tuesday after Mother’s Day. And whoever wrote out the personalised card decided to edit it themselves by saying, «I hope you HAD a lovely Mother’s Day,» rather than «have» as I requested originally since it was supposed to arrive on time!
I am also still waiting on the promised refund for shipping.
I would not recommend ordering online from 1−800-Flowers. Next time I’m sticking with mom and pop shops whom I can trust with my order and my money.

Major fail. Never will use these guys again.
I purchased a bouquet to be delivered for my mother’s birthday, and everything went through as planned. On the day of her birthday, I received a call saying that the requested bouquet was not available, but a replacement one would be sent instead — on the following day.
On the following day, I received an email saying «Sorry» and a coupon for use next time. No other explanation. WTF?
So I called customer service, was told that there were not florists in the area which could complete the order, and it had been refunded in full.
So now I am already a day late, and scrambling to find a florist (the day before Mother’s Day) who can fulfill my order.
Also note that on the 3 occasions I spoke with Customer Support, I had a lot of difficulty understanding their english. Outsourced no doubt, but I’ve had experiences with many outsourced non-​native speaking support organizations which were just fine.
So multiple failures, poor communication, and a lackluster effort to make things right.
So if you are considering these guys for a gift of flowers — DON’T DO IT — google a local flower shop and call them instead.

I ordered flowers to be delivered at my mother’s place of employment for mother’s day. I scheduled them to be delivered on Thursday May 5, 2016.
They did not get delivered. She was not working on Friday May 6^th, so 1800 flowers said they would have them delivered to my mother’s home on Friday instead. (Even though it was not what I wanted to do. I wanted the flowers to go to her work. Before mother’s day.)
They were not delivered on Friday either. When I called asking about the status, I was told the florist claimed since we changed the delivery address (DUE TO THEIR ERROR, NOT MINE) they would not be able to deliver until Saturday. After more back and forth between 1800 flowers and the local florist, the real problem was the florist did not have the flowers in the arrangement I ordered. So, instead of saying from the start that they did not have the flowers I picked out and ask me to pick another arrangement they FLAT OUT LIED about what the delay was.
I cancelled my order. Let’s be honest, there was no way I believed them when they said Saturday delivery would happen.
My original purchase was for $ 58.97. I am being refunded $ 54.98.
They have not given me a credible reason for why I haven’t received the $ 3.99 mother’s day extra delivery charge. Other then they are thieves. I had 3 separate representatives tell me they were refunding the 3.99. And each time they seemed to think they were the first person I spoke to. Which means they are lying about that as well.
I have made 15 phone calls to 1800 flowers regarding this order. I am officially done with their placating and false promises.
YOU DO NOT GET TO KEEP ANY OF MY MONEY YOU THEIVES

I ordered Flowers for my wife for Mothers Day and spent $ 83.00, I asked for it to be delivered the Saturday before but Sunday (Mothers Day) would be ok too…
They never arrived! no phone call, no email, no text, I had to email them to get an answer all they offered to do was refund my money and give me a $ 20 coupon to use next time? there will be no next time.

I ordered two sets of flowers to be delivered on or before Mother’s Day. Preferably on, but with the customer service I have received with this clown outfit so far, I am happy for anything at this point. One delivery was successfully made the day before Mother’s Day. The other was never delivered. I get a phone call and email from India telling me that the address is wrong and the local florist they contract through couldn’t find my grandmothers house. The same house which has been in existence with my granny living there since 1995. This call occurs Saturday. The email states that all is well and they will keep trying. Fast Forward to Sunday, Mother’s Day for those of you playing at home, and still no delivery. I call my Granny up and she has been at home all weekend for holiday festivities and no one has shown up. So I call the lovely customer service up again and assure them that the address is correct and they will try again. I call them again today demanding my money back and have been hung up on multiple times
TL:DR — Don’t waste your time or money with this sham of a company. Just contact the local florist they will contract through and save yourself the hassle.

If I had the option of giving 0 stars, that’s what I would rate this company. I ordered my mom tulips for Mothers Day, and they sent her the complete opposite. On Saturday, I received an email stating that the order had been delivered. When I asked my mom about the order, she said she never received anything. She skipped going to lunch, and rearranged dinner plans so she could be home for the arrangement to arrive today, only for it to arive around 8:45. Not only did 1800flowers deliver the WRONG order, they inconvenienced my Mom on HER special day.
After contacting customer service, they apologized, and offered to contact the florist to deliver the right arrangement. However, they would TAKE BACK the original arrangement that was delivered. The agent was difficult to understand and when asked to speak to a manager, she was reluctant to get one on the line for me. I was absolutely appalled by this experience and WILL NEVER order from 1800flowers again.

Unbelievable… I am irate. I ordered flower for mother’s day and it’s the end of the day and my mom did not receive any flowers from me. Stupid me for not reading the reviews I can’t believe that they are still in business.
Unilocalers beware… stay away. take it from me I was suckered don’t be the next sucker.
1800 no flowers…
Terrible business

I usually do not post bad reviews but 1800 flowers was terrible. I didn’t get tracking number at all for the delivery so I didn’t know if flowers were on the way or not. When I tried to call customer service, the automated machine just said that no one was available and hung up on me. I tried to submit a customer service form on their website but never got a response. All I wanted was a tracking number! Luckily the flowers were delivered but they look nothing like what was online at all! Don’t think I’ll be using 1800 flowers anymore.

Horrible. I upgraded to the largest bouquet for $ 69.99 and this is what they sent. Rip off. Not even on a holiday and they skimmed on the flowers. C’mon.
Never using them again.

I logged into my account today to follow up on my Mothers Day order and to my surprise one of my orders which was due to ship today is marked not available with a status of delivery confirmation pending.
I did not receive a phone call. I did not receive an email. I had NO CONTACT from 1−800-FLOWRS telling me that they were not going to be fulfilling my order.
Obviously it would be pending delivery for a long time since they don’t have the product.
If I hadn’t decided to check today I suppose I would have found out when my mother did not receive her Mother’s Day flowers and I would then have no timely recourse.
I will not be using 1−800-FLOWERS for any future orders.
This critical failure to follow through with notification is entirely unacceptable.

It’s a disgrace of company!!! You think your order a beautiful arrangement, but you receive nothing like the picture. Will never order from this company again.

Well, by the looks of this Unilocal page, one more review is just spitting into the void. But here goes:
Ordered flowers last week for a sick friend. Was informed at the end of the delivery day that they didn’t actually have a florist that serves that area. No flowers.
They sent me a $ 20 credit on my next order as way of apology so I ordered flowers for my personal assistant. They were horrid. Looked nothing like the picture, scrawny, wilted and thinned out. Then 1800 Flowers wanted to give me a 50% refund. Really? You expect me to pay for half of this nonsense? I told them they can send the florist out to pick up their sorry arrangement and I’d like all of my money back.
A few years ago a friend of mine lost both parents and her young sister in a tragic car crash. I sent her flowers. They never arrived and I didn’t find out until months later. Fail. Order direct from the florist.

Three major issues with this company.
1. Communication is terrible: I ordered flowers to be delivered on my wife’s birthday which happened to fall on a Sunday. I panicked, called the company to verify they would be delivered that day and was told they DO NOT deliver on Sundays, so I changed the date to Saturday, which she stated was a delivery day. I called back to verify yesterday, and the lady said they DO deliver Sundays and the lady I first spoke with was wrong, and never put in a note nor did she change the original delivery date.
2. The flowers were a dissapointment. Size of the arrangement was supposed to be an extra large. Again, I called, and the man told me that just meant they fill it out more… but it has like 5 flowers on it, then all leaves… that’s not what I ordered.
3. The employees are all foreign. That normally doesn’t matter to me, but when I call customer service, and cannot understand any of the 4 employees I speak with, I find issue with that.
This was an extremely dissapointment purchase/​experience.

Stay away from using them. Their deals are what lure you in but not worth it. SCAM artists!
Third time I’ve had no luck with this company.
All THREE times they’ve been completely wrong, LATE, and it seems 1800 flowers does not communicate to the local Florists.
1. Wife’s birthday delivered 2 days late, left on our doorstep where it fell over and balloons flew off. Wrong flowers and vase
2. Grandmother’s funeral — Flowers were wrong arrangement and florist refused to redo them for the day of her funeral.
3. Wife’s Anniversary — Flowers and balloons to wife’s work. Ordered previous day. Driver shows up at my house (lucky I was there!!). Wrong bouquet, no balloon, driver only had my home address. The arrangement she brought was have the size! spent over an hour on the phone and only getting a refund and had to go get flowers myself. Totally ruined my day.
Wife left and took kids to her mom’s crying. Looks like I need a divorce lawyer now.
1800 flowers likes divorces!

I ordered flowers for my boyfriend for Valentine’s Day. The photo on the website was lovely. It was for an arrangement with lilies in a glass vase. Specifically Serene-​Green MD. The arrangement looked much smaller than the one in the photos, but to be honest I expected that. I chose to have them arrive on the 14^th knowing that my boyfriend would be out of town the 13^th. There was a service charge of $ 20. I believe that included and extra charge to have them delivered on the 14^th which I was willing to pay. Sadly, the flowers arrived on the 13^th. Our doorman signed for them. I figured it was fine because he would be in town the next day, however there was barely any water in the vase. Most of the stems were out of water and when my boyfriend picked up the delivery the next day at 1pm (when he got back into town) half the flowers were already dead. Most were wilted and a few had brown edges. I immediately put water in the vase for him and a few came back to life. They just looked so sad compared to the beautiful arrangement I had been expecting. He’s a guy so he appreciated the thought but for $ 65.29 it was not worth it. I could have bought half wilted flowers from the deli for $ 25 :(
Update: They offered me a full refund or to redeliver the flowers. I know it says 100% guarantee but I figured you’d have to fight with them to get it and that wasn’t worth it for me. I was actually impressed by how quickly they tried to make it right.

I am INCREDIBLY disappointed with the difference between the flowers I ordered online and the ones that arrived to our home. I have taken a side by side photo of what was advertised online and what my order looked like. The flowers were FEW, mostly filler leaves and less full compared to the picture. When u spend over $ 100 dollars on a «LARGE» bouquet of followers for a loved one, I don’t expect to be embarrassed or disappointed by what I see when they send the picture to me.
I expect to be contacted by management for a resolution so we’ll see what happens. Although my party is always happy with the flowers, I KNOW what I paid for and they typically don’t know how it SHOULD have looked.
This is not the 1^st time I’ve been disappointed with your flowers, this is the first time, however, that I’ve taken the time to bring it to your attention. I’ve ordered flowers from you all and Proflowers and I am beginning to wonder if I need to take my business elsewhere.