Firestone Complete Auto Care

So I’ve been faithfully coming here since we moved here and I have always totally been satisfied. They’ve usually been able to take me in without an appointment. I would just call beforehand to make sure I could get in. Usually, no problem. Well for the past few weeks, I’ve been trying to call on the weekends and keep getting told that there were no openings. Today, I got suspicious that this Ashley person was not being honest so I drove over to empty stalls and techs sitting outside on their cell phones or inside watching the Ravens game. I figure that I could get in, but I was told by Ashley that there was no way I could get in for an oil change. It was about 345 on a Sunday. I told her that they didn’t look busy and she said that there are appointments on their way. So I leave, just so irritated and determined to write this review. I take a picture of the empty stalls and sit in my car to start writing. Well, funny thing, all of a sudden THEY DO have an appointment! ! Must be my lucky day. Sounds like she figured I was going to complain AND I get a special on the oil change. Oh and I was lucky because she asked someone to stay late to do my oil change. I’m sitting here waiting for my car to be done and hmmm… no other appointments are coming in. Oh and my tech has walked in here to check the Ravens score during my oil change. Smh so unprofessional. I hope things change when it’s time for me to get more work because I’m going to start looking elsewhere. It’s a shame because I was always very happy here. Definitely a step down in customer service.

Friendly, knowledgeable staff. Reasonable wait times even on super busy days. Sign up for emails to get coupons. I’ve never had a problem scheduling an appt.

Place Is brand new and clean. I had no problem getting in and eating service done. It was not busy, best kept secret in Perry Hall