Valvoline Instant Oil Change

never again. On a recent long drive to visit family my ‘low oil’ light came on. My brother-​in-​law checked it and said the oil level was extremely low — and what oil was there looked like it had not been changed. I had been into the Norwood Valvoline about 1k miles prior. The dealership checked everything out (still under new car warranty) and confirmed that everything was fine with my vehicle. Draw your own conclusions on what happened… I know I have!

Always good experience here at Valvoline in Norwood. I haven’t been to any of the other locations like the one in Walpole, so I can’t really compare, yet oil changes are quick and hassle free at Valvoline. Much better than some of the places I’ve been to in the past, and comparable to others (very comparable to Sullivan Tire across the parking lot!).
Overall, 5 stars.
–1 star for my last receipt paper saying «175 Everette Street», its JUST Everett!

Went in today, got in and out in less than 15 minutes. They were great. Didn’t push any other services. They let me know when to change transmission fluid but didn’t force the issue. It was my first time there as I usually go to the dealer but I was in need of a quick oil change which doesn’t exist at a dealer. I will be back. Service was great and I got 10% off for being a first time customer.

I have been changing my own oil for 10 years and now that I have been here I’ll probably never change it myself again. The manager was the person I dealt with, his name is Ryan. I brought my own oil and for $ 53 they changed my oil and filter, replaced my air filter, set my tires to the correct pressure, and removed a cable from my battery that was grounded to the trunk (previous car owner had a subwoofer…). Anyway, fantastic experience and service. I will be back, the time and hassle saved vs. doing this stuff myself makes this a no brainer!

I got in right away and everyone was very friendly and helpful, answering questions and explaining everything. It did seem a little pricey ($ 40) and they said I was getting $ 5 off, but then there was a $ 4.19 «extra oil charge». Maybe this is just the going rate now.

I’m actively engaging in a complex auto repair with this shop and Mgr. Ryan, Cris, Cris’2, and Wendall have all been most helpful.

I don’t get all the complaints. I went there in need of new oil. I left with new oil in my car. They didn’t push any services on me. They noted that my air filters were changed recently and asked how my blades were. 15 minutes later I was on my way. I’ll be going here from now on.

Can I PLEASE put ZERO stars??? Never, listen, never ever go there. Put them out of the business!!! Number 1: They lie you about what you need. Moreover, they will replace (or maybe not) the fluid in your car you don’t have to change (in my case — power steering fluid).They WILL NOT give you a price for the extra service (s) until they present you an invoice. And if you are on the rush (I assume you are, since you were there), and don’t have time to argue with them — you get screwed. $ 95 extra in my case). Number 2. RUDE! 3. RUDE! 4. RUDE. Called to the manager. The person on the phone said he was a «system manager». After 5 mins of screaming on me, saying that they are «always honest to their customer», he told me to call another number and try to resolve an issue with another manager, because he, is a «system manager» and is not authorized to make «this kind of decisions». Question — «What is your name, sir?» Answer: «System manager». PLEASE DON’T GO THERE.

What happened to the days of oil changes being around $ 30? Is that completely gone? I feel like its a crap shoot anytime you go to any of these places. I swear you could take the same car to three of these in and out oil change places and each would have a different dire scenario for you on why you need the $ 50 $ 60 or $ 70+ «premium» or «ultra» service. Sorry Valvoline of Norwood you may take the brunt of my industry wide rant but I have been here three times so i don’t feel the review is unfair.
The staff Ive dealt with on trips to this location over the past year have been friendly enough. Its obvious management tells them what «deals» they have to push on customers. The car I took in recently is a lease and lets just say its not a Mercedes. I was upfront with the guy when he started going into his «your car may may not start if you don’t get this super duper synthetic oil». I said please, just an oil change, the wipers, filters, and everything else are fine. Still i drive away and my bill lists the «maxlife oil change» and has a «premium filter charge» of $ 10 total to $ 72.
I guess its worth making the trip back to the dealership in Brockton where they have some skin in the game on the car.

In the last year (once my vehicles surpass their free maintenance windows), I have begun to bring my car to Valvoline Instant Oil Change in Norwood, MA. I also go to the location in Walpole, MA as well depending on location and whereabouts.
First let me say that the convenience is what makes Valvoline Instant Oil Change worth it and if you combine your experience with a coupon, the value is OK. I will say the dealer price is a bit better because they will include a tire rotation, the only downside with most dealers (and in my case) you have to schedule your appointment and end up burning two to three hours for what should take 15 to 20 minutes. THAT is why Valvoline Instant Oil Change is worth a visit.
My issue: I have had TWO of the SAME incidents with both my cars where after the oil change, I noticed a small oil puddle under my car. Upon inspection, I noticed oil slowly leaking from the oil plug. On both occasions, the gasket on oil plug was either damaged or broken. On both occasions, I needed to go back in order to rectify the issue which is time out of my day and busy schedule.
In both cases, Ryan Wiltshire of the Norwood, MA location was very accommodating and fixed the issue straight away. He was very apologetic and assured me there was no damage done to my car.
My Input: The ‘oil change’ is probably one of the most simple maintenance procedures in car repair. The hardest part is applying the proper torque to the oil filter. My feedback is, why not just change the oil plug gasket out with every oil change to ensure this does not happen? Also, while I get this service is ‘instant’, there should be more checks and balances in place.
As a customer of Valvoline Instant Oil Change, I am actually reconsidering bringing my cars to any location in the future. I also have lost a lot of trust in any other services offered.
I will reconsider my rating based on the response I get to this posting as well as my emails to customer service. I get mistakes happen, but twice to one customer is not coincidental.

I would stay away from this place. The feeling I got was that they have inexperienced people working on your car. They have no automotive certifications at all. I had trouble with my car the day after they changed my oil and I strongly suspect that they did something to my car to cause the problem. I did not get a good feeling about it. Whats the old saying, «If it smells like a skunk, it probably is a skunk».

I have only good things to say about my experience here. I go here for my conventional oil changes on my 2010 Honda Accord. There is never a wait and the people who work here are fast and friendly. Also, when my tired air pressure needs adjustment, they fix it for free at anytime between oil changes! If you don’t want them to check your cabin filters, just tell them when your first arrive. This is the most convenient way for me to get an oil change — I highly recommend going here.

Watch out — this place is a deceptive rip-​off, and their multitude of «mechanics» pay no attention to detail.
I’ve been there four times, and never had a satisfactory experience. Here’s why you shouldn’t go there:
1 — They don’t just pressure you for add-​on services, they lie about what you need. I was told I needed my gear box serviced (at $ 100!) as Subaru recommends servicing every 15k miles. In fact, Subaru recommends INSPECTING the gear box every 30 k miles. Not only were they wrong about the interval, they weren’t even correct about what needed to be done.
2. They don’t listen — I change my own air filter because its cheap and easy. EVERY TIME I go there, I tell them not to touch the air filter… but then they do anyway, and spend 5 minutes fumbling in the engine bay trying to get it back in.
3. The pay no attention to detail — You can open a car door and read right off of the label what the tire pressure is supposed to be. Last time I was there, the guy doing the tires arbitrarily put 35lbs of pressure in the tires, even though the sticker (that he DIDN’T check) says 32 front, 30 rear.
Bottom line — your dealership is alot cheaper than this place. If you go here, make sure you have your dealer provided maintenance book handy so you can refute all of the crap they will try to sell you. And don’t let them do anything but change your oil as they will most definitely screw something up.
One other thing to add — in the four times I’ve been there, I’ve never seen the same person twice. Always a different crew with a different manager. Weird.

Cost me $ 35 after the $ 5 coupon I had for conventional oil change on a Mitsubishi Montero. The checked every fluid, air pressure and asked me about my wipers without any upsell. After they had changed my oil they showed me the dipstick and I was able to confirm that clean oil had been put into the car.
My big plus here is that they took the time to put my skid plate back on. More often then not when I get the oil changed on this vehicle the person working on the car simply leaves the skid plate off or doesn’t fasten it fully (I would always have to go back and get the skid plate or the bolts that they didn’t put back in) at this Valvoline they simply told me it would take a little longer while they put the skid plate back on (I checked, it’s there). Although it’s a bit of a hike for me from Wellesley, I will definitely try and go back here for every oil change. They were great.

The only reason these guys only are getting a one star is because you cant write a review without rolling over a star! otherwise they would be getting NO STAR!
These guys are very unprofessional and charge way too much!
THE PROBLEM: My wife took our family car down there earlier in the month to have our A/​C looked at because it simply was not working correctly. Why my went to this place I’ll never know… Anyway, They sold her more crap then she needed for 140.00 and needless to say the A/​C still did no work. She went back and the assist. manager «mike” and the manager «Ryan» told her to come back after hours that they were to busy! (I run a business and this is just not professional) Anyway, she went back and they still claimed to fix the problem… She left and guess what!?? The A/​C is still not working! Now we are spending not only money but TIME! So, this time I took the car to a «real Mechanic to find out that the problem was something way otherf than the one they claimed! So, I went down there to confront them of there mistakes and unproffesionalism. Once I confronted them of their flaws and set my foot down with the assist manager Mike! He promised me (in front of others who I had on my side) that we would have a refund in full. All my wife had to do now is bring the car back and she would be refunded. So, later on I met my wife and children and took the ride down there with her… And guess what!!! The promise was broken! They would not refund us! So now the district manager «Richard» was supposed to call me today in the moring… No phone call! I called him and left a message… He had the store manager «Ryan» call me back and say that he would call me later. Well, I wated till about ¼ of7 and I called and Ryan answered and I told him it’s been 8 hours and i’m sick and tired of the BS! he said I will call you rite back «my hands are teid up in the shop» It is now 7:15 and they close at 7:00… The saga will coninue tomorrow… Worst case I will continue these reviews everywhere and post singes and protest! Although 140.00 might not be much to some… It is the principle that you dont play with a mans family, time, and money!
— Joshua Smith

I don’t know if this one particular mechanic was an apprentice to the guy going through what service I wanted, but he kept asking the guy to come under the hood. Now I have a Toyota Corolla and I been under my own hood and know where everything is at. They are paying a mechanic and he needs directions on where the dipstick, etc. is?
This is the second time to a Valvoline Instant Oil Change just to get my car a quick oil change and honestly I haven’t been impressed at all with their service. The prices are far too expensive for just an oil change/​filter, when today you can go to a dealer and get a cheaper price for oil change, tire rotation, etc.
The only thing that is giving this Valvoline Oil Change 2 stars is the fact that they are very fast with their service. Then again they only changed out the oil.
With the amount of places you can bring your car, only stop here if you desperately have to.