U-Haul Moving & Storage

Horrible experience at this location. Scheduled a hitch installation and rented a trailer. Called multiple times trying to confirm that they actually had the hitch which they could not figure out. I was promised multiple calls back; got NONE. Installation was supposed to take 2 hrs took almost 4. Apparently they don’t have trailers there. We got confirmation from 2 different u haul locations that we were supposed to pick up the there — one in West Roxbury one in Millis. Drove the the to Millis to find out the norwood office didn’t give us all the parts for the hitch. Had to go back to norwood-​where they tried to charge us again for the
missing part. Horrible customer service and will never go there again. I can’t say enough about the gentleman from the Millis office who stayed after closing time to make sure the hitch and trailer were set up proper. Stay away from norwood!

Choose a different location! Please. I made a reservation for a hitch installation weeks in advance and didn’t mind when they switched the day because the mechanic wasn’t in. What I couldn’t deal with was calling the office, being told my Jeep installation was done and the car ready only to show up (the installation was supposed to take 2 – 3 hours, I called at 3 and a half hours) with my ride, to be told that not only was it not done but that it wasn’t even close to being finished. I dropped it off at 10am and they could not give me a timeline. With over six people who worked there I wasn’t able to get an answer. Frankly if I hadn’t had to go back and forth several times I would have been fine picking it up the next morning. But, I ended up with a hitch with no wiring (will have to take it to another UHaul several towns over for that). So, skip this location. Save yourself disinterest, apathy and zero help.

DO. NOT. EVER. RENT. HERE. I only gave 1 star because the Unilocal app requires it to post a review. This location is the absolute WORST! They are beyond rude. I can think of a few other choice words I would use.
We made a reservation with the Norwood, MA location and were told that they DID have what we needed available. An hour later they told us they did not and I believe they actually ENJOY being difficult, extremely rude, and chauvinist. Disgusting. They were so awful, we just told them to cancel our reservation and they hung-​up on us. I truly think they ENJOY being difficult. Because they feel that they are in control of what «you» need. Nope, they are not. Go elsewhere!
Do yourself a favor and use any other location or any other rental company (Penske, enterprise). We know a lot of people and word of mouth is a powerful thing. NEVER again will we use U-​Haul for anything!

I wish I could give this place a negative rating. I get a call yesterday afternoon while at work from U haul. They call me saying that I’ve changed my reservation online and since doing that, my reservation has all together been taken by someone else now. No changes were made online, we had logged in to confirm that we still have the truck for the correct time slots. The guy who calls me tells me that «unfortunately, since you logged in and changed things in your account, your reservation has now been cancelled and we don’t have a truck for you anymore. the earliest i can get you a truck would be the 3^rd, until then, all trucks from here to Florida are booked.» WHAT? I start asking for a manager at that point to which he responds that he IS the manager. He was incredibly rude, once I started raising my voice on the phone, he just hung up on me altogether.
I then call back after talking to my boyfriend about our truck rental, getting a new guy on the phone. He says «yes, you have a reservation for a 21 hour slot, but it’s going to now be shortened to 12 hours for a return by 7 am on the 1^st». As I’ve told this place before, we don’t get our keys until noon on the 1^st, to which he responds with «I can cancel your truck for you then». ???
I’m anxious to see if they even have a truck for us when we go to pick it up next Monday… Stay tuned.

I would give these folks zero stars if I could… I made a reservation for a truck in June for a 3 day rental. Lo and behold 3 weeks before the move they tell me I can only have it for 8 hours. If I only wanted it for 8 hours that is what I would have reserved. After being on hold, disconnected, put on hold, transferred to an incorrect number, put on hold again and finally getting a live person… all I get is «corporate decision» and that another family needs the truck. Excuse me, that is why I reserved it 3 months in advance… The next reply is I understand but that is the way it is. So while I see if I can move up the move date. what does U-​haul do? They cancel my reservation entirely… and don’t even inform me they have done so. Nice company. So let me summarize: they arbitrarily change my reservation date, let me know only 3 weeks in advance, treat me like crap on the phone, and then unilaterally cancel my reservation and do not even have the decency to let me know. Thank goodness I was going to cancel anyway otherwise I would have shown up and had no truck… stay away from U-​Haul.

So I have been standing here for 30 minutes now… No employee in sight. Arrived 10 minutes early for a reserved pickup. Two other customers and I are forced to sit and stare at each other wondering how long we should wait… Too late to get in my car and find another place. Need the uhaul tonight and we are pushing closing time. Awesome. Never seen anything like it.

Worst part is, these thieves have modified the truck return time in the invoice (illegal malpractice) in order to charge me an extra day while I have returned the truck on the same day.
What is even more worse? They charged me the insurance fee for the 2^nd they while they had their truck back on the first day itself.
Can I go legal against these guys?

Regular readers/​followers of my reviews — which everyone should be, except for the President, since he might be a little busy these days — know that I am usually a 5 star or a 1 star girl. Sometimes middle-​of-​the-​road, but generally «all or nothing». You know, wow me or don’t.
U Haul is awesome.
I needed to move two chairs that were just a tiny bit too wide to get into the back of my Volvo SUV, so I started looking around. Enterprise wanted $ 129 for a pickup. Avis at the Norwood airport was $ 68 dollars, which I almost snagged, but then I thought «OK, I will scope out the U-​Haul route, even though it may be a zoo considering it is moving season».
Looked online, scheduled an actual pick-​up time for today and apparently if your vehicle is not ready when you are, you get $ 50. Sounded good to me, so I clicked to reserve, entered my driver’s license info for even SPEEDIER express pick-​up, and even called two hours before the scheduled time to see if someone had returned a cargo van. They did, and Luis told me to come on down.
Zoomed in, met Luis and he is a 5 star guy himself. Quickly moved my chairs, air conditioning in the van was great, and I was back in no time. $ 19.95 for the van plus .59 mile… super.
Go to U-​Haul and see Luis; he’s the man.

You can rent furniture dollies, trucks. etc from here. Clean, big, air-​conditioned interior.
Staff here are very nice, especially Abby.
Got a nice furniture dolly from here for $ 7 dollars/​day. It’s completely flat with 4 wheels underneath it (like a skateboard but bigger and wider).
They have other bigger different versions for $ 10 or $ 13?
We returned the dolly with their paper slip thing which they scanned, but it didn’t register in their system so they called us back, but since we returned it they didn’t create a fuss and didn’t charge us late fees.
Make sure you keep your eyes peeled for the entrance or you may miss it.

They couldn’t have more more helpful or friendly here. (Especially David, super nice) I had them install a hitch for my car.

I rented a pickup truck at this u-​haul location. As soon as I walked in I knew I was in trouble. Even with just one person was in front of me it took me 40 minutes to get out of this place with my rental. One worker was yelling on the phone to a customer another worker was eating a sandwich right in front of me (hello! lunch room). I should have rented the pickup truck from home depot.