Petco

I’m might never return.
So I usually go to Petsmart at the Walpole Mall /​Newton or the Milford Petco, all better than this dirty Petco located in a small strip-​mall with nothing too great, off Route 1 North in Norwood.
So when I go to Petsmart, on my receipt is a survey for $ 3 off your next purchase of $ 3 or more. I used one for a dog toy at the Milford location for a $ 7.99 purchase and they were great.
Here they decide they don’t care about me and said they need a barcode or else they can’t do it.
Even if there was a barcode they couldn’t scan it!!!
Anyway, I called, and the manager was sorry about it and is going to allow me to come back and get my $ 3 back. So I’m not THAT mad, but I still prefer Milford.

Had the absolute best customer experience tonight when I bought a new pet. I had previously bought a betta fish at petsmart up the street which died 5 days after purchasing it. It died from a disease it had while living in petsmart! Clearly petsmart didn’t clean there betta properly. When we went back to tell them about the fish death, the manager was an awful woman. No apologies, no compassion, and she was very skeptical, asking if we had brought the dead fish body with us, asked for a receipt, asked for a credit card, and was mad when we had none of the above and paid with cash. She was awful. Horrible woman.
When we went to petco, we had a chance to look at the fish there and interacted with the manager, Pam. She was fantastic! Such a wonderful woman with compassion and a love for animals and fish. She listened to our story of petsmart and apologized for them. She then suggested a different type of fish and tank setup. Because it cost a little more than what we had spent at petsmart, she discounted our setup by $ 20! We got a bigger tank with a filter, heater, light, cover, food samples, and more for the equivalent price of a smaller tank (no filter or anything) and a bottle of food from petsmart.
Fantastic manager and customer service! Will never go back to petsmart. PETCO ALL THE WAY! Great job Pam!

Bay state animal cooperated is located here! One of the best cat rescue and shelters in the area.

Most terrible place to bring your dogs for grooming! Not only is the place filthy and smells disgusting, the grooming staff is extremely rude. Not only were we confronted by the bad attitudes of two groomers that were working on the day that I brought my families two chihuahuas in, then went attempting to complain and let the assistant manager know, I am confronted by someone who had a slobbish appearance and a «I don’t care attitude.»

I work in retail. I know how having that customer walk in 2 minutes before you’re technically closed stinks. I was completely out of food for my 4 month old pup. The lights were dimming. There were employees walking out of the door. The woman mouthed «Sorry closed» at me. I pleaded my case.
«Please. Two minutes. My wife will kill me. 4 month old puppy. Out of food. Completely my fault. Two minutes. I promise.»
The employee saw my desperation and let me in. I got my dog food. I apologized. I left.
Not once did anyone roll their eyes. Or tap their feet. They were all professional and very kind. My butt was saved.
Thank you more to the great employees rather than the store itself. These kind of people keep your place running and your customers coming back.

I stopped by a few days ago to pick up a toy and treat for my dog and was very disappointed just in the atmosphere of the building. It looked very old and dirty and just smelled of animals. The whole time I was in there not one employee asked if I needed any help even though I also spent quite a while looking at the small animals.
Theres a grooming salon with a window to the inside and it just had a terrible feeling about it. I can’t say anything regarding the service because I groom my own dog but just thought I would touch on that.
Can’t wait for PetSmart to open down the street!

Dear Petco: when there is a PetSmart opening nearby in Walpole shortly, you really need to be on your game and clean up your store. Actually, maybe you just don’t care because the competition is coming just two miles away???
The pup needed some food, so we went in. Ewwwwwww. I do NOT like Petco because it just smells of ANIMAL (bird, rodents and whatever else they sell right when you walk in) and it just looks dirty. I was even thinking that the bag of dog food itself was probably dirty, and couldn’t wait to get it home to pour it into the larger container that I use.
Dirty, dark, stinky… I wanted to wash my dog’s paws when we left. Oh, and the food is more expensive than at PetSmart!

This Petco has employees that seen happy and want to help you, wow is it really a Petco? Really?

I’ve always had a good experience there. They have groomed our beagle several times & today our Himalayan cat! Very pleased there and we are not easy to please!

This is the smelliest place in the whole world. The authorities should be called on this place. I don’t know if it is because they don’t clean the cages or if they don’t clean up after the animals have accidents while shopping but it is gross. Twice I came into the store and both times i left in a hurry without buying anything.
I will continue to take the extra trip to Dedham.

It was snowing this day. I was early. They let someone in early so I went in also. I was looking for Footies for my dog because we were going to go and walk around on New Pond in Walpole. I didn’t want the snow to ball up between his pads etc… The manager treated me like I was a bum in Chez Ruoge. I have to get my pets food here if I want to have them around for more than ten years. so I’m stuck.
Two stars for ths particular Petco. Thanks «ROGER» You are a piece of work.

3 stars for being just a middle-​of-​the-​road Petco. The staff is usually friendly and there are a couple of particularly nice employees working there, but there’s not much that’s outstanding about it.
For the most part the small animals seem healthy, though I’d like to see some of them have more room (particularly the guinea pigs).
Some of their small parrots have been there for what seems like forever. :(So if you happen to come in, say hi to Sara the sun conure and Spiccoli the grey-​cheek (whose sign says he likes to eat pizza, watch TV, and surf — if anyone buys him, you HAVE to give him a van, okay?), and Barney the Quaker who’s completely awesome and very interactive — his sign says he loves attention, and it’s spot on.
Although the parrots seem fairly well-​cared for, the conures are in very high cages, which can contribute to behavioral problems if they’re always seeing themselves as dominant since they’re so much taller than all of the humans (and since *everyone* is taller than me, it’s not fair that even the birds are!).
If you shop at Petco (and I know a lot of people won’t — I boycotted them for several years myself) and just need the basics for your pet, it’ll fit the bill. I still wish there was a closer Petsmart though, and I still prefer to spend my money at Pet World in Natick whenever possible.