Cadillac of Norwood

As always I was treated with kindness and respect. Anthony Longo is a great representative of Cadillac of Norwood. He delivers good or bad news with genuine caring. My car always comes out clean and shiny, not to mention fixed. This is by far the best dealership service department that I have ever dealt with. I will be a long term customer.

Everyone there was very attentive to me as a customer. I have faith in the knowledge that the technician who was working on my car had and I appreciated him taking the time to discuss my vehicle with me.

I just wanted to take a moment to say what a great experience I had at Cadillac Of Norwood. After going to several stores to try and buy my new-​to-​me car I finally called and spoke to Steve Sousa, the sales manager at Cadillac of Norwood. When I called he handled all of questions about the vehicle with ease and was even able to get me approved after filling out my credit application online! When I came in the next day to pick up the car it was right out front, backed in and on display !! Needless to say It was love at first sight !! At that point Steve introduced himself and and we went on a nice long test drive. When we got back Steve introduced me to Courtney who was great as well. She walked me thru all the finance paperwork so I didn’t have ANY questions or doubt. Overall I had a great experience with Steve Sousa and Courtney at Cadillac of Norwood– I will 100% be recommending my family and friends to them !! Thanks Guys !!!

After taking a vehicle to my mechanic and finding out what was wrong with it I went back to the dealership and spoke to the sales person Patrick and told him we would like to make an offer as long as they would fix the problem he said he would go get the sales manager Steve then came back and said Steve left at 4PM but would be in early in the AM since they had a 8:30 meeting and he would call us after talking to him. About 30 minutes later Steve called on my cell and said he would talk to the owner but he did not see a problem but we would need to sign the papers the next day (Saturday) since they wanted the sale for the end of the month so I said that would be fine he said great and then on Monday you can pick it up and we will have an inspection sticker on it and it will be ready to go. Steve told me he would call me in the morning. I got a voice mail message at 9:45 from a Boston number and it was Steve who said that he was sorry he had someone at the door when they opened who offered them more for the car so they sold it. When I called him he then told me that he got an email when they were closed and the person gave them a credit card number to buy the car without it being seen by them. I told him this was bad business since we already agreed and the only reason we did not leave a deposit is becasue Patrick told us he was gone already so there was no sales manager available. Steve said well I was not gone Patrick must have made a mistake and that was all he said. If there was a sales manager we would have singed the deal at that time but we were told that he left at 4PM. Steve said he would call back well it is now 9PM and they have been closed and he never called back at all. I called steve at 4:55 because I knew they closed at 5 and he said he was very busy but would call back in a bit. HE NEVER DID!!! This is very shady and unprofessional on their part.

Cadillac of Norwood staff and particularly friendly and accommodating. I was always kept informed of my Cadillac’s status. Furthermore, with the appointment scheduled for a Monday, I received a very polite reminder telephone call from an actual Customer Service representative, i.e. NOT and automated call of any sort, on the Sunday before the appointment. How conscientious is that??? Let’s not for get that the technical work performed on my Cadillac was expert and efficient as well.

I love going in there! That is crazy, but I actually don’t mind waiting for my car. They treat you so well and have a nice coffee bar and snacks, and all the guys treat you like gold. Who wouldn’t like that? Oh yeah and the car always looks great, they vacuumed it and I was in for a tire issue!!!

Had my CTS serviced there several times thanks to a (warranty) with OK service satisfaction. My last ¹⁄₂₀₁₆ (no warranty) I was informed I needed 4 coils/​plugs replaced, upon checking my service records I discovered one had been replaced less than one year ago? When I informed the rep he then suggested it was «just a recommendation»
What!
After dropping $ 1,100 they delivered the car covered in snow and dirty. Seriously!
Thank goodness worker «George» noticed my displeasure and had the car cleaned. Never again… Make sure you ask lots of questions and have your service records available also confirm TOTAL cost prior to pickup. I would be reluctant to purchase from them knowing service is a three star.

Trust me

My wife and I shopped for a new Cadillac for a few months. We came here because they were supposedly the best.
We were down the Cape on a great weekend and the salesman Ben said he had an ATS at the best price we had seen. He quoted us and because it was the best we asked him to be absolutely positive because we would end our weekend early for that price. He guaranteed it. When we arrived he wouldn’t meet with us but sent some younger kid. We knew this was a bad sign and when the new salesman gave a much higher price we asked him to speak with Ben because we had negotiated a different rate.
After waiting around Ben appears with some story about how a different manager was on before and he can’t offer us that price. It was infuriating. Just the worst car buying experience you could ask for. We went to Herb Chambers and Olsen and had a much much better experience. We go to Okseb regularly now and they are phenomenal
If looking for a good deal and good service skip this place and look elsewhere.
Absolutely awful place and experience
Appreciate the owner reaching out but don’t appreciate the suggestion that my representation of what happened was somehow inaccurate. Reviews are, by their very nature, subjective so while I believe you that transparent pricing may be a goal, it wasn’t what happened. I have nothing to gain from a negative review, in fact this is the first negative Unilocal review I’ve ever left. That’s how crappy the experience was.
My repose to owner:
This was about a year and change ago, possibly a little more. We ended up buying a CTS from Herb Chambers.
A friend mentioned he wasn’t terribly pleased with Norwood which reminded me how much I hated my experience there too.
I’m 95% sure the salesman’s name was Ben but maybe not. He was a short, larger man, with balding black hair
Appreciate the response but just no chance I would go back there. Too much $$ to have that type of experience more than once.

I have been here twice to service my Cadillac and have had a great experience both times. Everyone is very friendly and the wait time has never been too long. Scheduling is easy. This location is far better than the Cadillac dealership at Woburn MA — do not ever go there.

Always greeted quickly by a friendly person as I drive in. The service Consultants are excellent and take the time to understand the problems with your car. They are also very good at calling you once the work is complete or if there are any questions or problems.

Fantastic transaction! They went above and beyond on all aspects. I would highly recommend them and will be using them again in the future. Joe (Salesman) was fantastic and not pushy at all. Very helpful thru the whole process. I will definitely send others to Joe based on my experience.

Fantastic service! I just bought a used car, this hardly was their big commission of the month. Still every step of the way they went above and beyond to be helpful. Ed, the sales person I worked with, even offered to drice the car to my mechanic in Needham to have it checked out.
I came in with my own financing and they were able to lower my APR significantly. This was the easiest and most pleasant car buying experience I have had.

Worst service I have ever received at a dealership. The simplest services take hours, they are dishonest, unreliable and unprofessional. Their loaner service is terrible, their sales department seems disinterested and uninformed. This is not a premium brand, and going to this dealership will turn you off from Cadillac for life, no matter how amazing the car.

I can’t believe how fast and far this place has fallen. After paying several thousand dollars for an optional GM bumper-​to-​bumper extended warranty for a «certified» pre-​owned Cadillac when we purchased this low-​mileage 2-​year old vehicle, this dealership now refuses to honor the terms of the warranty, and demands an extra $ 250 up front to «diagnose» engine problems, and ignores the free loaner car provisions of the optional extended warranty. Talk about rubbing salt in the wound of car problems! Astute consumers will STAY AWAY from this place.

This is a NEUTRAL REVIEW based on additional learned information. My previous review was based on Village Cadillac. When looking for Village Cadillac, Unilocal displays Cadillac of Norwood. The new management may or may not have been affiliated with the dealership at the time of my problems. Therefore, I will go neutral… they may or may not be an improved business. I don’t know.

As a 20 something petite first time car buyer I was intimidated at any car dealership. However at Cadillac of Norwood they helped me every step of the way. Alex politely allowed me to test drive as many cars as I wanted and when I expressed that I wanted to go to other Cadillac dealerships before making my final decision, Alex took the liberty of printing out all other available Cadillacs in my price range at other dealerships. This was so helpful.
When I came back a week later, everyone remembered my face and was helpful in speeding along my purchase of the CTS of my dreams. Unfortunately I came to the dealership in the late afternoon and they were not able to get my car registered before my insurance company closed and therefore I was unable to drive it off the lot that night. Alas, I had already sold my other car and had an interview the next morning so I was in somewhat of a bind. Alan would not let me go away unhappy so he agreed to get me a rental car for the night and the dealership paid for it.
I was stunned by the great service. The next day I returned the rental car at the dealership and picked up my car — fully detailed, inspected, registered and insured.
Two days later I noticed a minor cosmetic problem (a plastic piece on the door handle) I called and Alan told me to bring it right in, once they knew the part they needed they ordered it and installed it the next week — free of charge.
To say I was happy with the service at Cadillac of Norwood would be an understatement; they want you as a life long customer and they’re passionate about it — they definitely just gained one with me

I am happy to provide an updated review of Cadillac of Norwood and change my overall rating to 5 stars. After I had decided to give up on this car, out of the blue on July 22, I received a call from Michael A, one of the owners of the business. We discussed the issues that I had previously, and he explained that measures were being to taken to address them. After what I felt was a sincere apology, he said he wanted to make things right. I was still skeptical, but I did feel that after my original review and based on our conversation, I owed him the opportunity. I’m glad that I did.
Mike told me that they still had the car, and without hesitation agreed to have one of his salesmen drive the car to me. I was grateful, because, depending on traffic, it’s about a 45 min-​1 hour drive.
On Saturday, July 26 at 9am, Al Piacitelli showed up at my house with the car. As soon as I met him, I knew we were making progress. Al is all class, and a genuine nice guy. He is also extremely knowledgeable about everything Cadillac. I took the car on the road and as we drove he told me all about the car and it’s features. We made a pit stop and I did an inspection of the car, where he showed me even more features. The CTS was as advertised, and very clean. At the end of the ride, Al told me the price that Mike was offering, which was generous. Mike had the weekend off, which gave me time to think about things, and I told Al that I’d give Mike a call on Monday to finalized the details.
By 10:30am on Saturday, everything that had happened in the past was forgotten. Mike knew what he was doing when he sent the car and Al to my house. He made it right. Even if the deal didn’t happen, I now knew that Cadillac of Norwood was a business I would consider working with in the future.
On Wednesday the 30^th, I went down to Cadillac of Norwood to finalize the deal. I met with Al and Mike, and got a tour of the facility, which is beautiful and very clean. Al introduced me to folks in the Service Department, and explained how things would work if I ever needed repairs.
I then met with Sarah in the finance department, and she was nothing short of great. Sarah was very friendly and helpful. She patiently answered all my questions and made me feel at ease. Spending money is not something that anyone actually enjoys, but she actually made the experience enjoyable. She helped me get the paperwork completed while Al worked with my insurance company and got the registration/​plates (on-​site). Everything went smoothly and was actually a little on the fun side, believe it or not.
Once the car got its on-​site inspection, Al walked through all the features in detail… the dashboard monitoring, the phone, On Star, navigation, radio, temp controls, everything. After that, I officially took ownership of the car, and was on my way.
I’m thankful that Mike, as the owner, took the time to reach out to me. It shows that the dealership as a whole really does care about their customers and retaining them. I’m going to chalk up the original experience to a combination of misfortunate events. Based on the actions of Mike, Al, and Sarah, I would not hesitate to come back to Cadillac of Norwood to purchase another vehicle.
I’d definitely recommend Cadillac of Norwood to anyone who is looking for a new or used car, and no question about it, see Al Piacitelli. He’s been there a long time, knows what he’s talking about, and seems to really enjoy what he does.
The only issue I have now is that after driving my «new» car for the past few days, and loving it, I know I will be replacing the 1998 Tahoe a lot sooner than I expected. And when I am ready to pull the trigger, I’ll call Cadillac of Norwood and Al first.

I’m so happy they didn’t eff me this time! I think maybe mentioning my previous experiences to them when I came in, and very politely told them that if anything seemed not right I would go across the street to Herb Chambers. I was in and out in 45 minutes! No issues. No service advisories. The young woman who checked me out was very nice and very professional. I WILL return for future service and to check out a new CTS. Good job!

I had the car towed in. They had various inconsistent stories about repairing the car. The service rep finally told me after two days that they were backed up. They said the key did not work, that the rear brakes were locked up. I ended up sending it to a Chevrolet dealer.