CareWell Urgent Care

Went in on Sunday evening with foot pain, was greeted by the cheerful receptionist, registered quickly on the ipad, brought right back to the clean exam room, where I watched HGTV while waiting for the doctor. Dr. Lamb came in shortly after (I have waited much longer for my pcp when I had an appointment). Dr. Lamb diagnosed what was causing my foot pain and prescribed me medicine and sent it directly to the pharmacy. Very great experience.

Went in on Sunday after spending two days in bed with what I thought was just a chest cold. Wasn’t getting better and had plans to fly to California is 5 days. I was diagnosed with pneumonia! The wait time on Sunday afternoon was less than 30 mins. Desk staff courteous and efficient. Nurse practitioner I was treated by was polite, efficient and surprisingly sympathetic which I really didn’t expect. I received excellent care and suggestions on getting myself ready to travel. Glad to have this urgent care practice close to home and staffed by well trained professionals.

Went to have my throat checked. Was there in total for 30 minutes. Staff was friendly and office run efficiently.

I got lousy care and was treated worse the next day. They used dermabond on the wound and it failed. Of course they needed another co pay to fix their mistake from the previous night. Don’t go there, patients were being turned away at 7:30 even though they are open until 8. You get better care elsewhere.

We had a great experience here. I showed up without an appointment with 3 kids, all in need of physicals. They were welcoming and accommodating. Even though we had to do all the new patient paperwork, we were in and out with 3 completed physicals within 90 minutes. Really appreciate the service these folks offer. While they can’t replace a PCP, they’re a great resource, and I’ll be back.

I stopped here while traveling on business. I had a major case of poison ivy (which I already knew) from gardening in our woodsy woodsy yard the week before. But when I arrived in Rockland, I found what I believe was a tick on my leg. I dug it out of my skin and saw another on my ankle, which I was unable to get to because it was buried so deep. Both wounds were hard, hot, and rashy.
I went to Carewell the next morning. The receptionist and the nurse were great. The wait wasn’t long. All good.
Unfortunately, the doctor WOULD NOT LET ME SPEAK. She walked in and said «That’s poison ivy.»
I attempted to explain my concerns about the ticks. She looked at my ankle for about 2 seconds and said «That’s a scab.» I attempted to explain that I had soaked the wound the night before, cleared all the dried blood away, and saw a black, foreign body buried in my leg. I also wanted to tell her that I slathered the wound in Neosporin overnight, so yes, it did appear somewhat more «scabby» in the morning. I was unable to say any of this, though, because the doctor kept cutting me off, saying it was a scab. She also insinuated that what I had removed the night before was a scab.
I’m 43 years old. I know what a scab is. And I also know that I don’t need to yank hard on tweezers to remove a scab.
I asked her to look at my ankle again, under a light with a magnifying glass. She said «That’s what I just did. See that? That’s a magnifying glass.»
I finally had to say «I don’t mean to insult your intelligence, but hypothetically speaking, if this were a tick in my leg, what would happen now?»
She answered, «If it were a tick, which it’s not, because it’s a scab …»
Come the fuck on, lady.
However, I was running a small fever (which I was surprised to find out), so she ended up putting me on the treatment for Lyme disease.
I don’t live around here, but you can bet that I would not be returning to see Dr. Jaquelyn Lamb. I don’t go to the doctor to argue and be treated like an idiot. I had to rearrange two client appointments to go to this place … it’s not like I WANTED to go in and have a problem. I didn’t want to go and spend the time and the money. I wanted very much to blow all of this off. So to be treated like a hypochondriac was pretty annoying.
Hey, Dr. Lamb: If you’re going to work in the world of retail medicine, remember that patients have no loyalty to an urgent care clinic. If patients feel like they’re not being heard, you can bet they’ll take their business elsewhere.

I am pregnant, was having fevers, shortness of breath, coughing and felt unwell. I went to CareWell Urgent Care right when they opened and I was able to be seen quickly. The nurse was great, did a flu swab and unfortunately it showed a positive influenza test. Jacquelyn Lamb, D.O. saw me and recommended that I rest, stay home from work, but could not prescribe me Tamiflu because I was pregnant.
I left and called my MGH ObGyn later that day as I developed a fever over 101. My Ob prescribed me Tamiflu right away as she said this is standard of care in pregnancy as pregnant women are more likely to be hospitalized and in the ICU with the flu than non pregnant or non-​immunocompromised people, and that it does NOT affect the fetus at all. I checked the Center for Disease Control, Mayo Clinic, NIH. and they also recommend Tamiflu be given immediately to all pregnant women with the flu.
Not happy with my encounter.

FYI – It’s called «urgent» care because it’s not an «emergency». I grew up in VA where Urgent Cares are very common; they are a great alternative to your PC or an ER if your illness or injury isn’t serious or life threatening. I visited the Norwell location on a Saturday after Christmas because I knew I wasn’t going to be able to see my PC until several more days.
To my surprise, the staff was super friendly. They have TVs in the waiting room AND the exam rooms. I happened to be in and out in with a prescription in about an 1.5 hrs, but while I was waiting I saw several people leave the exam room because they were waiting so long to see a doctor (quitters!)
If you call ahead they will tell you what the current wait time is (sometimes an hour, sometimes three hours). Don’t go here if you are in a hurry or need to be at work in a few hours… You won’t make it. Bring a book, iPod, magazines (games or coloring books if you have kids), snacks… whatever it is to keep you content for the wait.

The worst run operation I’ve ever witnessed. 1.5 hour wait in Norwell and still haven’t been seen. They should take the word «Urgent» out of their name. I made an online appt. for 3 pm and here it is 4:30 pm… what a joke. What’s even more funny is that they only give the patient a 10 minute window if you’re late othwrwise they charge your c.c. Go to the hospital E.R. before you go here. JOKE…

Over the course of a long holiday weekend, I sprained my finger really bad. I wasn’t going to be the one that went to the ER for a measly sprained finger, so when I heard of CareWell and realized I didn’t need a referral through my HMO, it was a no-​brainer. The facility is easy to get to and there is a small waiting room to keep you pacified.
The paperwork aspect is a bit of a hassle. There’s a ton of medical history forms and an obscene amount of financial forms you have to fill out. Even if you have insurance, you must have a credit card on file. Regardless, it’s the world we live in these days.
The wait was definitely the worst part. It was about an hour. At one point, I contemplated running across the parking lot to Taco Bell.
So when I finally got seen, the nurse who did the basic triage was super friendly and nice. It took about half hour to see the actual doctor, but he apologized profusely for the wait and ran a few tests on my finger. It wasn’t broken, just a severe sprain. He prescribed some anti-​inflammatory medicine and sent me on the way. Sure enough, in 36 hours, I was feeling MUCH better.
There was no insurance paperwork to follow up with in the following days and I was satisfied with my care. The wait was the worst part, but ERs can be much worse!

First impression pleasant woman at desk and quick to be seen along with nice office.
a tech (I guess) brought me into treatment room she was obviously annoyed right off. I did not like her discourteous behaviot and then with no explanation comes close to my face with 2 long sticks. saying flu test. i ask what to expect. no answer a annoyed shrug. JAMS up my nose.excruciating.i shriek. after says you ok my response not at all sighs leaves. Dr runs in no hello mainly looking to read tech notes and as quick as possible leave. I own a customer service business 25 years never been treated this horrible BIG BIG MISTAKE. more of a health mill .next day extreme pain up to eye from the jab into nose. RUN RUN RUN

Made an online appointment, and was in and out of Carewell within 30 minutes! Every one of the ladies at this clinic are so friendly and sweet. The facilities are clean and spotless. I almost forgot the building used to be Pizza Hut! I was in for a sore throat and they gave me a strep test and Dr. Lamb checked me out. She was so personable and funny, def not your average doctor. She gave me a Rx for antibiotics for my sinus infection and I was out the door. Courteous and friendly staff that will get you in and out and make you feel better.

My 8 year old son was in agony on Christmas Eve. We got here right at 8 when it opened. No line. All staff were exceptionally pleasant! Dr was excellent! We were out in 15 minutes with 2 lollipops. I cannot say enough about this place! He was positive for strep, on the mend now getting ready for Santa!

My two-​year-​old woke up on a Sunday morning with bacterial pink eye. Rather than wait for the afternoon appointment my physician’s urgent care offered, I decided to try my luck walking in here. So glad I did, since I got her antibiotics started hours earlier than the alternative. The office is clean, the staff polite, and the room for pediatric patients had a tv and fun decals to look at on the walls. We will be back for sure.

I woke up on a Saturday morning with a horrific earache. My own dr’s office wasn’t going to be open until 9:30 and even then I’d have to make an appointment with their urgent care center which could take hours.
I got to Carewell when they opened at 8am, was seen in about 10 minutes (and most of the waiting time I spent filling out new patient forms anyway) by the nurse and about 2 minutes after that by the Doctor.
About 20 minutes after I arrived I was on my way out the door and headed to the pharmacy for meds.
The only thing I didn’t like was the TV’s in the exam rooms. I had to ask the nurse to mute the one in the first room since it was right above my head while she was talking to me, then when she took me to the room where the dr would see me there was another tv on. I found the remote in a drawer and muted it. No one needs to be inundated with televisions everywhere.
Everyone was really nice, the place was spotless and I would definitely go there again.

Please save yourself the time and money instead of going here!

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I went to CareWell Urgent Care for a sinus infection, the location is convenient, staff was super friendly, the building is clean and nicely decorated and the service from the physician was great. In and out in less than 45 minutes, which helps with my busy lifestyle! It was a great experience!