Two Men and a Truck

With anything I think your experience depends on which guys actually show up on the truck that day. I have had terrible experience with movers in the past but I can not begin to tell you how great Eddie and Bernard were! They made sure I knew exactly what they would do with all of my items and first asked to see everything before loading it on the truck. This gave them the chance not to just take everything but pack it in an easier order for them to load and unload! It was awesome. They were super fast when doing so as well. When we got everything in to my 2^nd floor walk up they even helped me brainstorm how to place my items to maximize space knowing it would be hard for me to move my things by myself once they left! Most importantly they stayed within my quoted moving hours as to not incur extra charges!!! So many other companies don’t care when the guys just take their time and move unnecessarily slow.
I would highly recommend this company and suggest you request these specific two men and their truck… Thank you Eddie and Bernard for making my life less stressful!!!

We used Two Men and a Truck over a month ago. They showed up on time with a crew of three. One of them was excellent, the other two left a lot to be desired. They went over the quoted time which is surprising considering we moved just a few miles away.
Now the biggest reason I’m giving them one star is due to the follow-​up on a furniture repair that is needed. The day of the move a piece of our furniture was damaged, small, but still damaged. I have been trying to get someone to fix it since our move date, over one moth ago. I’ve called dozens of times, been promised that I would receive a call back and nothing. I’ve spoken with the manager who even promised to get the repair guy out and to call me when it is scheduled and still nothing. This is some of the worst customer service I’ve ever encountered. I guess all they care about is getting the big bucks for the actual move and not following through on all of the items they promised contractually. If I don’t hear back soon, I will need to take further action and in the meantime I’ll be reaching out to the better business bureau.

We used the Norwalk location in November 2013 and two guys were extremely friendly and moved us quickly (less than 2 hours.)
We used them again (Norwalk location) in July 2015 and I wish we never had.
For a 1 bedroom apartment plus an office, they took 7+ hours, and like other reviews said — wanted to take money off the books. We even tipped them nicely — and once they left we started to notice our wooden coffee table had a huge chunk taken out of it, our fabric covered headboard had numerous blue stains on it, and best of all — a box of our brand new wedding gifts went missing, as did a bottle of champagne.
Instead of taking the time to ensure items were well-​taken care of, I did see the crew using their dollies to see how quickly they could «body surf» down our hallways in the apartment building… true professionals!
We called the local store twice, both times being told someone would get back to us… and didn’t. We then went to Corporate Office who routed us back to the local office. One manager (who was part of the moving crew that we used) said he looked at all security footage and no one took anything home with them. He said they would comply if we wanted to file a police report??? Here’s a suggestion — how about you find me a solution instead?
Terrible customer service, irresponsible, and a whole lot of stress to something that should be fairly simple. Save yourself time, save your belongings and of course your money — find someone else, or at worst… do it yourself before you hire these guys!
We’re going back to the Corporate Office again as clearly no one at this location is interested in helping us. Hope they enjoyed the champagne and our gifts.

I was excited to use two men and a truck because of the nice office staff and the price however I was extremely disappointed. I was reassured several times that it would take two hours but it took five. The movers were very slow moving and at the end also wanted money off the books. Very disappointed by the whole experience. I would never use them again.

We dealt specifically with the Norwalk, CT location.
We arranged two small moves of a single item on two consecutive days. Both moves had explicitly laid out time constraints dictated by the facility into which the item being was moved into and out of. Time limitations and addresses were all spelled out and confirmed by email as requested.
The first day they showed up 3 hours too early, left and then sent someone else who arrived 90 minutes late.
The next day they showed up at the wrong address 1 hour and 45 minutes late, finally arriving at the correct address 2 hours and 15 minutes late.
The dispatcher (s) we spoke with misrepresented the schedule and location of their movers on multiple occasions.
I would have been disappointed but okay if they were merely late, but the complete real-​time misrepresentations of where they were and when they would arrive are just not okay.
UNRELIABLE, and DISHONEST

They have always come through and have done our moves timely, neatly and responsibly. We did for moved with them. Their scheduling staff has always been courteous and patient.
I was a little taken back that after using them four times in ten years that they claimed they no longer had me in system in order to do a fifth move quote. I also didn’t like being asked if I was sure this was the company I used. I have all the receipts. That rubbed me wrong way after being a champion for them for years.

I highly recommend Two Men and Truck! Sarah was very helpful in compiling a detailed moving quote for me. The team of movers (Jerry and Hacker) were fantastic! They were on time and moved my furniture carefully and quickly. My move was easy thanks to them!

If I could rate a minus 10 I would. This was by far the absolute worst experience anyone could ever have. We had booked movers from the 25 Van Zant St., Norwalk, CT location for Sunday ⁸⁄₃₁ with a scheduled arrival of 11−12p — we were moving our ill mother from one Assisted living to another. First we received an email about one hour prior advising they were already running late and were moving us to 12p-​1p. Ok that was fine, then 1pm comes, no call, no email, no one shows up — call the office and they are CLOSED! emailed the contact person several times– it took over 1 hour and several emails to finally hear back: «NO MOVERS» at all — they no showed. The gal says maybe no move now till Monday or even possibly Tuesday! OMG — basically advised this was NOT going to happen and they better figure it out.
I wont go into all the details of the snow ball effect this had but it was bad. FINALLY after repeated follow up emails, phone calls the girl says someone will be there within 45 minutes — by now it will be 230p — the guy (and I stress ONE guy, when we had booked for 2) shows up — nicest guy ever, looks at the move and says no problem, he got the truck loaded up in less than one hour. Alex was very capable and since he was on his own I ended up holding the door for him as he moved the loads out. Also, through no fault of Alex whatsoever, the night stand got damaged with a huge gouge. So we finally got this completed at 4pm when this was to be done at least 3 hours prior to that. then the gal says she will waive some of the charge? really? guess what not going to happen. We generously tipped Alex the mover as he saved the day, and also appreciated Sarah’s efforts, handling all of this as best she could from home, Needless to say no way to reach the owner or the site manager which in a situation such as this is unacceptable. I am beyond shocked at what happened, and think they should loose their franchise as they most assuredly do not meet the supposed «we care» motto.

DO NOT USE THIS COMPANY! I moved back in April, 2014. Lets just say that I went with this company instead of All My Sons (mistake #1). I contacted both moving companies because I used All My Sons in the past without a hitch; however, their process on the front end fell short in my opinion because they did not offer a contract or anything in writing before hand, thus turned me off (should of gone with them based on my previous move with them with NO complaints), but I chose to go with Two Men And A Truck mainly because of Sarah (Intake Coordinator) who was nothing but professional and followed up to changes and inquiries quickly, and thats where the great qualities and professionalism with this company ends! Long story short, the movers broke the frame of my bed and tried to hide it. I did not find out until they left and I lifted the mattress and seven (7) pieces were broken and the bed collapsed because they didn’t know what they were doing so they forced the ribs of the bed into the slots. If they had just asked, I could have instructed them on how to simply open the bed frame up in order to easily slide all the ribs back into place. The second item they damaged was my chester drawer, which is now scuffed and cracked. I contacted the moving company immediately. It is now almost July and I have yet to have anyone from this company resolve my issues. I have to constantly call them and the last time I contacted them about my damaged merchandise I requested to speak to a supervisor, which according to his jargon I find it very hard to believe that they put someone in a leadership position who can barely speak proper English! The woman in charge who is supposed to resolve damaged goods claims is worthless and has yet to follow-​up with me as she has promised on multiple occasions. I will be seeking legal advice at this point because I paid this company good money and tipped the movers rather handsomely all for them to provide deplorable services!!! If I could have given a no stars rating, I would have.

Someone came to my house to give an estimate for my move. He gave me a price and never said anything about a piano moving fee. I decided to go with Two Men because of their reputation.
Unfortunately, when the written estimate came it was three times higher than I was told. And there was a $ 125 fee for the piano. When I called their office, I was told that field reps weren’t supposed to give estimates and that there indeed was a charge for the piano. I couldn’t believe that I was given one price as an estimate and a second much higher estimate in writing. I felt as if this was a bait and switch operation and would not recommend them. I found another mover who was professional, fast and careful with my belongings.

This is a terrible moving service.
I received most of my furniture back from storage damaged. I had to call the corporate office in Lansing, MI to get them to do anything about it. They took my furniture to be repaired, but have missed two dates to return it. To this day, I still haven’t received my furniture back.
Avoid these jokers at all costs if you’d like to keep your things in the condition they were before your move.

Sarah was patient (my move was unexpected and a bit up in the air) and a timely communicator. The packing crew was extremely nice and mostly thorough. The moving crew was really great and careful. I paid less for each service than the quote because the men moved quickly. Still unpacking, but none of the delicate stuff I’ve unwrapped has been broken, and I don’t think anything was damaged. I’d recommend them. One thing I think is disrespectful: The workers must call in every morning to see if they’ve been scheduled, which I think is crappy. One, how are you supposed to have a personal life, and two, these moving jobs are scheduled in advance – there are no surprise moves, so while I may know diddly squat about the moving industry, I think that’s pretty inexcusable.

Helped during a move in the summer, fantastic workers! Thank you.