Traceys Smoke Shop

Called 3 months in advance and spoke with a lovely lady over the phone. I wanted to make sure my online order was correct. She went over the procedure and answered any questions I had. The day we picked up and dropped off the UHaul they were again very sweet. Truck helped to do the job. Now I have the pleasure of unpacking. Lol

Can I give negative stars? Awful, just awful. I walked in and was greeted rather rudely but thought nothing of it. I have no idea who the woman was who was «working» but it was clear she had been living under a rock and did not know how to converse properly with people. When I asked a question I was given a nasty response. I then asked another question and was treated like an idiot. So I said thank you for being so friendly and I would never return. This employee (I hope it was only an employee and not the owner) then started screaming obscenities at me as I was walking out the door. The place is a hole. It was dirty and I honestly have no idea who thought it would be a good idea to have a combo UHaul and Smoke Shop. Super geniuses I guess.
SKIP IT! Go to Utopia down the street and never look back.

Tracy was great very friendly and courteous was in and out of there in no time at all he has a big selection of tobaccos I went there to return a U-​Hau if you need to rent a truck I would definitely suggest going there she has a big selection of trucks

Shop is a complete disaster. Run-​down smoke shop trying to rent out broken UHaul trucks. Had a miserable experience trying to rent a truck from here, the battery was dead and it didn’t have a mirror, yet they were trying to rent it out and would not offer any compensation for having driven all the way from NY to rent the truck.
Store is filled with people smoking cigarettes.
Please avoid this place if you can.

Rented Uhaul truck from Tracey’s Smokeshop in Norwalk, CT. 14ft truck and 6 moving blankets. Returned truck in the same condition it was rented in. Moving blankets were just thrown in the back when I returned it. I did not know this. I had about 10 people helping me move and had to have the truck back by 3pm. When I asked my movers if the moving blankets were in the back they said yes. Little did I know, if you do not fold the moving blankets for the lovely people at Tracy’s Smokeshop they think it’s OK to charge you $ 60. They also think it’s OK to lie and tell you that they had to «clean» the back of the truck. So that’s another reason for the $ 60 charge. Obviously to justify the fact that they are trying to charge me $ 60 for NOT FOLDING BLANKETS they also need to lie and say the truck was «dirty». I moved my house, I wasn’t transporting piles of dirt, nice try.
Best part of the entire experience… When I called them to talk about it, they hung up on me twice. Maybe Uhaul should think twice about the businesses they let represent them.

LOVE this place! Everyone is super friendly and the cigarettes that I roll in the big machines are fantastic! Saves me a ton of money because the prices are great and one of the cigarettes I roll in their machines lasts as long as 2 store bought cigarettes. So happy to have this place!

Skip this place. Yes, they seemed very friendly, but they charge more than double for tobacco than the average reputable smoke shop. If you make an initial $ 50 investment for a quality rolling machine, you can be rolling your own cartons for about $ 11 apiece, with Criss Cross tobacco (for which they charge $ 16+, most places charge $ 8 – 10.)

The only reason I gave this place two stars is because everyone there is SUPER friendly. Very nice staff and very helpful. It’s the product that sucks.
The machine they roll your cigarettes with packs them WAY too tight so you nearly pop an eyeball taking a pull on it. So we decided to buy a machine from Beans & Leaves in Fairfield and we bought 2 small bags of two different kinds of tobacco to try from there.
But Beans & Leaves has a poor selection of tubes (particularly menthol) so I went back to Tracey’s to get papers and since I was already there I bought a big bag of McClintock menthol tobacco.
This tobacco is trash. $ 37 down the drain (which, by the way, is more than Beans & Leaves charges for the same size bag). It’s SO dry I’m shocked it didn’t spontaneously combust in the bag. It won’t roll at all. It literally feels like saw dust to the touch. The bag I bought from Beans & Leaves felt moist to the touch and rolled perfectly.
So yeah… I’ll buy tubes from Tracey’s but not a thing else. It’s a shame too because the staff there is really awesome… they just need to step up their game.