SSR Motorsports

I purchased what I thought was a SX50-​A from a dealer that is 50 miles away. (review for them later) I went to pick up the dirt bike and had the dealer open the box to inspect it. (they wanted $ 100 to attach the handle bar, front tire and rear shock. Took me 15 minutes) I saw a small sliver of plastic and didn’t think any more about it as I was looking for major damage. Everything looked ok and I loaded it up and drove home. When I inboxed it at home there were about 10 more pieces of plastic in the bottom of the box and falling out of the bubble wrap. One side of the front fearing was badly broke. I called the dealer the next morning and told him about it and he said he would get a new part ordered. He called me back later and told me it would be $ 21.00. Reminded him that it was broke in the box and not my fault and he said that SSR covers the part but not the shipping. I called SSR and was told that they only deal with their dealers on warranty parts. (the warranty states that they would cover all the cost if it’s damaged during shipping) I asked why the dealer is charging me for shipping and was told that that is between the dealer and me. I asked if SSR was going to do anything about a dealer screwing their customer and was told to have a nice day and was hung up on.
Buyer beware, SSR’s opinion is you are on your own.

If i could give ZERO stars, i would. I purchased an SSR scooter from one of their local dealers. It currently has 5300 miles on it. I have had several problems with this scooter from day one of owning it. The dealer was on top of pretty much all the stuff that went wrong until the scooter just stopped on me in the middle of a left turn causing a little ‘brown shorts’ experience and wouldn’t start back up. Luckily for me I wasn’t far from the shop and they came and picked me up. It appeared something catastrophically had gone wrong with the engine. It was still under warranty so it was taken directly to SSR headquarters were it sat for approximately 1 month before i saw it again. This is my only vehicle so i was on the bus this whole time which adds 2−4hrs to each of my busy days! I have done all scheduled maintenance. I am completely non-​mechanical so I completely trust the guys at the shop to take care of the scooters needs. It has had all proper mileage oil changes, etc. I finally get it back from SSR Motorsports headquarters and get couple hundred miles on it then BANG! and turns off. In the middle of the road again, nothing when i thumb the start button. The guys at the shop are once again able to come rescue me and tell me the bad news that the spark plug has blown out of the head and it’s going to need replacing. They said not to worry that because SSR had so recently done the work, they would cover it as not to embarrass themselves and their sloppy job. The next day I hear from the dealer that they will not cover it and said «the customer must have changed the spark plug himself and not tightened it — it’s not SSR’s fault. Goodbye» Again, I am completely non-​mechanical and don’t know how any of that works so i won’t be doing that kind of work. I am completely offended at SSR for flat out blaming me for a problem this is so obviously because of them. I would not buy another SSR product nor will I ever recommend them to anyone else — or at least, don’t expect any warranty coverage. I also understand I am not the first customer to have experienced being blamed for scooter trouble so SSR could get out of warranty coverage. !BUYER BEWARE!

They do not stand behind their product. I have tried to contact them numerous time for repair on my Honda trail 70 clone only to be directed to dealer every time. Dealer is uncooperative and now i have an inoperable scooter after less than one year of use. Junk products and horrible customer service. My bike has been in the dealer for 6 weeks and SSR will in know way assist with this.

I bought a ssr 125. Got the bike. Looked great. Put it together no problem. Put gas and oil in and started it up. Ran good. For 20 min. Then it would only idle. Hit the gas and it would die. Worked on it for days with no results. Emailed gary, the owner, or whoever he is. He would not reply. Tried calling. Got a female to answer once. Said gary would call me back. Nope. Been trying to get help for 3 weeks now. No luck. Guess I have to take them to small claims court. Worst decision buying this bike. Should have just bought a used bike. My opinion is don’t buy from these people. They won’t help you and don’t stand behind there product.

This is a ⁵⁰⁄₅₀ review and that is why I gave 3 stars.
I was directed to this company looking for replacement parts for my scooter that are nearly impossible to find. They sell the same scooter and told me they had these hard to find parts and I was more than relieved. Dealt with Mike who took my order and was very helpful. Completed the transaction and waited for my parts to come.
Week and half later, no parts, called with no response. After calling a few more times spoke with Mike who said the box was still there in the office so he opened it to find out what was in it and the wrong part was in it. Really? After a week and a half, then you check the box and it’s wrong? I was told then that they do not have one of the parts anymore. Needless to say I was not happy and wanted to know why they charged my credit card but never checked the box or shipped it out. Mike said he would look around to see if he could find another part.
Day or two later, I checked back again because I never received a call and was told they took a part off of one of their scooters there to fill my order and it would be shipped out. One of the items I ordered a duplicate of would not be filled. When I changed my order to double this item, the shipping went up but when they didn’t have the part I was told it doesn’t affect shipping and there wouldn’t be a refund. If you up it to add, you need to remove it if you do not have it. I was told a check would me sent to me — they could not credit my credit card.
Waited for parts to arrive. Got the box of parts and the check for the refund, life was good again, unitl… they sent the wrong part!!! I needed a left side part and they sent a right side part. There was an issue regarding shipping too because they sent a box of parts (incorrect ones) poorly packed, no invoice enclosed and overcharged for shipping and then they blacked out the price on the label that shows the shipping. What kind of operation is this? What the heck is going on with this place!!!
Emailed again, expressing my frustration with this whole process and their way of doing business. I received a very sarcastic and snotty response and was told my part would be sent out to me. Not good customer service at all.
Received the corrected part, finally. Happy this experience is now over and hopefully I will not ever need replacement parts again — I’d be better off buying a whole new scooter for all the hassle.
Every time something went wrong with this order, I gave SSR the benefit of the doubt but when you continuously get the run around and poor service over one transaction, it is hard to have a lot of faith in the company.