Rodeway Inn At Civic Center

I had a group booking and was trying to book 6 rooms. The receptionist apparently is not «authorized» to do credit card fax authorizations so I talked to the manager. I emailed the manager all the details. No response. I called — no response. I emailed a 2^nd time — no response. I guess they don’t want my business.
Very poor customer service. The people working there also don’t speak proper english — instead they use slang… Definitely do not recommend going here.

My family and I normally stay at the Best Western in Norwalk, but the particular weekend we wanted to stay, they were booked. We saw that there was a Rodeway Inn that was not to far from our usual. I looked at various reviews to see how the place faired, and the reviews were mixed so we went along and booked the place. When we arrived to the place, everything went down hill from there.
As we drove up to the place, it looked a little shabby for the $ 100 we were paying for the place. There was a person cleaning the room. This person was dressed in regular clothes, pushing a cart with a trash can, broom, and a bucket of water. I was baffled because I saw no cleaning supplies. We went to check-​in and we had no problem. When we finally got into the room, it was pretty bad.
Many people have left comments about there being bugs and stuff, I did not have that experience but let me begin with what the room was like. First off, the room was not swept before we came in to stay in it. There was garbage on the floor swept behind the door. It was disgusting but we moved the garbage outside. The furniture was very worn, there were missing knobs to the drawers, much of the paint on the furniture was worn off. It was truly shameful.
The best part of the motel was the television. The television had HD and HBO. When we went to turn the TV on, we could not because there was no remote in the room. We had to call the front desk for them to deliver us a remote. It took him about 15 minutes to bring the remote after calling.
We inspected the sheets because the room did look a little shabby. There were cigarette holes in the comforter. The sheets had stains on them, and the pillow cases were very dingy. We checked to ensure that there were no bed bugs. We got a double room. Only one of the beds had a bed skirt, for the other bed, you could see the dirty boxspring the bed was sitting on. Most hotels and motels put 4 pillows on each bed, sometimes more depending on requests. This place gave each bed only 2 pillows. The pillows were very flimsy. The pillows were so small that you would be better off sleeping without the pillow. The pillow itself was very dirty and old. You could see the numerous stains on the pillow from overuse.
On the advertisement of the hotel, it says that the rooms had been remodeled, the sink area was remodeled which looked decent. They placed crowning on the ceiling. That was the remodeling, nothing else had bee fixed or remodeled.
The bathroom was gross. The grout in the shower had a lot of mildew. The shower vent had mildew in it. They provided a soap and shampoo dispenser in the shower, and that also had mildew. It was disgusting. The toilet paper dispenser was rusted and so was the shower head. The bathroom was terrible. There was a leak coming from somewhere as well. We were unable to pinpoint where the leak was coming from.
We needed to iron. They provided an iron and an ironing board. The ironing boards legs were broken. The thing would not even stand up on its own. The foam that is attached to the ironing board was crumbling and getting all over the floor. The iron however did work, so we ironed on the bed. The outlet covers in the room were missing.
The hotel all around was a terrible place. We only stayed for one night, and that night was one night to much. When we checked out, we complained about the leak and how one of my old family members almost slipped and fell. The person at the front desk was very dismissive. We asked to speak to a manager, and again were ignored. The people seemed to be living in the back room which was behind the front desk. The people were very rude, and did not care. I would never ever recommend anyone to stay in this hotel. The service was bad. The room was terrible. It was all around a bad place. I have accompanied my post with a few pictures of the place. Trust me, you do not want to stay here!

The room was clean and quite. I found the owner to be very social.. I got a King bed, Microwave, frig and peace. Yes as some has said he is strict but that’s what makes this Motel different then the others. Keeps the riff raff out. I was very happy, would highly recommend this place and I’ve stayed in quite a few and I felt very comfortable.
Now I am giving it 3 Stars because I found a cockroach in the bathroom. The bedspread which I didn’t use was downright filthy. I still felt very safe and comfortable.

Good value. However, I was first assigned an occupied room. Outlet that alarm clock was attached to was broken. While figuring out why the clock was not working I found a bra. Would have preferred housekeeping finding this. Room did have microwave and mini fridge

Ant and bugs and Flies in this motel room You don’t get no service on this motel rooms is junk i’ve been waiting for the house keeping from 9am morning until 4pm I called the front desk from my room 4 time
I did not get any response They even don’t want you staying in the lobby even if it is raining outside they want you to leave right away.

Great stay until it’s time to check out and the clerk won’t let you stay in the lobby until your cab arrives. My 18 yr old daughter was alone in California and told to wait outside. Customer service… apparently this place doesn’t know what that is. I will never stay at Rodeway Inn. Then when I called to make a formal complaint I was told that her stay ended at check out, not the hotels problem that her ride at not shown yet! Completely unacceptable!!!

Booking this hotel was a big mistake. Thinking that I could trust the reviews, I decided to give this one a chance. Before my bf and I got to the hotel, I wanted to call in and see what the earliest time for check-​in was and if the room was possibly ready if not, no big deal because it was a short time before check-​in. So I call, and no one picks up. We head over to this hotel, and it is about 15 min before check-​in.
We go into the lobby which might I add had no one at the front desk. Not to mention it was extremely stuffy (because it was small), and smelled bad, no AC, fan, nothing. There was also a rag being used as a doorstop. We rang the bell several times for about 5 min until an old man came out looking like we were inconveniencing him. The people who run the hotel apparently live right behind the front desk, as there was a door leading right into their living space, no joke. Anyway, we ask this older guy about the room and when it will be ready.
He says 10 min. So we wait. My bf and I go back in after the 10 min (its now past check-​in time) and he tells me another 10 min and im looking at him like you can’t be serious. This is where I start to get pissed off. We go back to the car and I get on the phone with the agency I booked the hotel through. As we are waiting, we see a group of people walk in presumably to get a room. My bf decides to go in and see whats going on because we had been waiting and if they get checked in its going to be a problem. In the meantime, I am on the phone trying to figure out a solution which was another disappointment in itself but whatever.
Turns out, the old man tells everyone to wait outside, and the other group ends up going to another hotel since they didn’t have reservations anyway and probably didn’t care to put up with the BS. Unfortunately, I did. Anyway, this old mans son, drives into the hotel where he came from goes into the lobby, comes back knocks on my car window talking about are you ready to check in? So I tell my bf to handle this since I am still on the phone trying to get a refund or moved to another hotel with the same price for the room. While I am on the phone in my car, I notice that the cleaning people are dressed casually with children following them around.
At one point, I saw a young girl (like at least 7−8yrs) pushing a mop bucket to the next room. My bf comes back with the room key noticing that the room they assigned us to had the door wide open already. They said the reason for this was to let fresh air in which at that point I had already had it. I don’t know who could have snuck into that room and possibly been waiting to do who knows what.
We were able to go to another hotel room but still at a cost to me in more ways than one because of this hotels DEPLORABLE service. I recommend that NO ONE give these people business. Some of these reviews were probably paid lies. Going to the other hotel, even mentioning it to someone in passing they said the same thing. If you are the owner and you happen to read this, everything you have to run this poor excuse of a hotel should be revoked and it should be put under new management.
Room Tip: Go somewhere else that has better service. It is NOT worth it to stay here.

This place is situated fairly close to the freeway and it has only one way in for entering and exiting with your vehicle. It’s run by two eastern indian guys who can barely give you a straight answer. Think of Dumb and Dumber except indian. There’s plenty of parking spaces and the rooms are like the bare minimum.
There’s one bed per room, which is a king size. It came with a mini fridge, microwave, alarm clock, cable tv, wifi and a phone. Their website says «Free coffee and pastries» each morning. Seriously, don’t touch it. The coffee wasn’t hot, it was lukewarm and the oj was Sunny D that was left out in the sun. The pastries are by Svenhard’s and totally too sweet. Out of convenience, there is an iHop, Rally’s and Walmart across the street. You can probably get by a lot better with those than the accommodations they provide. =\
Just by asking them a question about some missing towels when I first checked the room, it seemed like they charged me room service. Like WTF?!
Service:
The cleaning lady came by everyday to tidy up our room. She was gracious about leaving some things the way they were when I left her a note on the table.
Affordability:
For two nights, its not that bad. It’s better if you’re a Triple A member. The discount is like 15%, which isn’t that bad either. If you pay by credit, they should give you a receipt. They didn’t give me one, so I had to go anal until I got a copy. I ain’t signing shit until I get a copy of what I paid for. He was looking at me like I was stupid too. If it weren’t for that thick glass between us, I would have bashed out his brains with a pipe. Remember to be assertive for a receipt, or else you’re totally screwed.