Pizza Hut

Pizza Hut is mediocre pizza to begin with, but I won’t be getting pizza from the Pizza Hut in Norwalk EVER again. We had a coupon, otherwise we would’ve just went to Casey’s. First off, our order was wrong, and second, my husband said when I went in (he stayed in the car) he could see back into the prep area, and 2 of the 3 employees were eating toppings off of already cooked pizzas! And to add to that, they were sticking their fingers IN their mouths and would go back and grab more toppings off the pizzas! I was HORRIFIED when we told me what happened and because we’re nice people, we just went home with the pizzas and didn’t confront them (they were older teens, or early 20’s and wouldn’t have done anything about it anyway). As I said, it’s a new low for Pizza Hut, and I will not be going back to the Norwalk location ever again, I’ll just stick to Casey’s.

Hit or miss, friendly enough staff, problem is the pizza is good some days, and some days it really isn’t. Not sure they even add extra toppings when you order it that way either, and if they do, it ruins most of the crust I think; card board comes to mind. Last order looked pretty pathetic on arrival too. Sad face.

I am glad I didn’t have the same bad experience as the last reviewer. I just wanted a pizza on a Sunday for lunch. I drove past on the way to a local/​non chain place only to discover they were not open on Sundays. I should have remembered this from my last visit to town trying to find a decent pizza. Pizza Hut it was.
I called a little bit before 11, not realizing that technically they were not open yet. I was plesantly surprised when they actually answered the phone and took an order with no hesitation. Told me it would be about 10 mins, and since I was close I just deceided to go to their parking lot to wait. I lost track of time messing with my phone and suddenly there was a knock on my window. Did you call in a pick up order? It’s ready for you.
I thought that was kind of nice, it was –4 outside after all.
I’d visit here again.

It’s Pizza Hut so nothing I write about their food is going to be revolutionary. The problem with this place is that they are always screwing up orders. I don’t know how a small town PH can screw up so bad but they do, and it runs the gamut of different errors. Items missing, wrong items (especially when it comes to wings), and today which prompted me to write a review, raw chicken wings. I was astonished as to how my order got to me so fast, well, it’s easy to do when the wings haven’t been in the fryer long enough. I will say this, they do correct themselves and give credits and get replacement items out ASAP, but that’s not the point. The customer wants it right the first time, not the second. And especially unforgivable is undercooked food. Not only is it an inconvenience, it’s a safety issue. Hopefully I don’t get Salmonella infection within the next day or two. Anyway, I’ve tried giving these guys enough slack, but its not worth it anymore. Other chains from south Des Moines will deliver to Norwalk and Casey’s in town does too. So unless you have your heart fixed on something specific from Pizza Hut my advice for the Norwalk location is simple, move on. It’s not worth the hassle.