Pizza Hut

Customer service SUCKS!!! They are not built to feed the masses. They are not well staffed, especially for a football Sunday! We tried to order pizza for today’s games and they never picked up the phone. Instead, after 5 minutes, a «call center» answered and the girls was struggling to find the specials for this location. We ended ordering So-​Cal Pizza instead. A little bit more money, but worth it. Never again. Their pizza is good tho! Gotta admit! That’s why I gave them two stars!

This Pizza Hut is the worse! Customer service is lacking!
I love Pizza Hut, but this place makes me never want to eat Pizza Hut!
I get it you are busy but you should at least acknowledge my presence. It’s an open concept kitchen, I can see you!

Employees need to pay attention to the customers at all times. When I Walked in tonight I approach the front counted expecting to be greeted. That did not happen. Busy employees were everywhere working except paying attention to me. There was one guy on the phone and he looked at me but didn’t say… Or give gesture to acknowledge me that he’ll be right with me. After about 3 minutes still standing there with no service the boy tells a girl CINDY little fat girl, that I was at the counter. She just looked at me and didn’t say anything. I said I’m Stephanie I have an order for pickup and said ok 8.71 or whatever the total was. I immediately got mad because I expected her to say… Hey! Sorry for the wait, welcome to Pizza Hut, how can I help you? Instead I had to tell her why I was there. I told her before I left that the employees need to pay more attention to walk in customers. She said we do! I said obviously you don’t because I was here for 3 minutes before anyone even approached me! She said with a sarcastic attitude have a great day… I hate that!!! Don’t try to appease me with sarcastic attitude. She could have ended the conversation with sorry about the service I hope your next visit will be better. Then have a nice day. Now I’m pissed not enjoying my meal thanks Pizza Hut employee CINDY and all others who worked tonight 1÷17÷15 6pm who did not acknowledge me the customer who you wouldn’t have a job if I didn’t order pizza from you.

I wouldn’t recommend this Pizza Hut to anyone. They have terrible customer service. I had placed an online order for carry out and when I got there to pick it up the girls didn’t even know what I ordered. And they acted completely oblivious. They forgot a whole pizza from my order. So I had to wait while they made me another one to complete what I ordered. The girl that forgot my order didn’t even apologize or even try to offer any compensation for the mistake they made. I was very disappointed with my experience. The pizza tasted fine. But if you want good customer service don’t go here. I won’t be back that’s for sure.

I have been to this location a few times now for pizza and breadsticks. It is within the same large plaza as target.
There is ample parking at any given time during the day.
The store itself is a bit small so if there are multiple customers waiting to order or pick up, it can get a bit crowded. However, the workers are pretty efficient at churning through the long lines.
The workers are friendly and the store is always kept clean and tidy.
Pizza and breadsticks are always fresh and never overly salted.
I will be returning for my yummy breaksticks and pizza needs.

The stuffed crust pizzas are good. However, there is terrible service when you call. The employees that I’ve spoken with while ordering delivery, lack motivation. I’m happy with the food, but they need better than adequate employees.

The worst choice I have made ordered last night the guy said it was gana be about 1 hours even tho that’s a long time I was fine with it but the funny part the pizza never came and then they closed

I called to place an order it sounded just like a call center in India or something! He sounded so scripted he could barely speak English & when he read back the order he immediately said good bye after ?!? Like uh I didn’t say it was okay I couldn’t even understand him!

Employess should pay more attention to customers

If you want to order online using promo codes do NOT order from here. I used countless choices and not a single one was applicable for this location. They were advertising certain promos on their very own website and it still wasn’t applicable for this location. That is ridiculous, if you’re going to advertise for the world to see it should be available to use at any location.

Unpleasant service. The staff (three kids) all decided to go on break at the same time, a minute before my pizza was done. Waited in the waiting area 10 – 15 minutes after my pizza was done. When I got home my pizza was cold. TV wasn’t on in the waiting room. Possibly broken. Never coming to this establishment again.

Don’t order delivery from here it will arrive late and then they will say it’s not their fault. And to top it all off the w I ng I ordered barely had any sauce on them

Please inform your Pizza Hut workers on HOW TO GIVE DIRECTIONS TO THIS ESTABLISHMENT. For example: we are in the TARGET SHOPPING CENTER. Idiots. She was gonna put me on hold, because she couldn’t say something like this.

I ordered my pizza online, and there was a 7.99 special for a large pizza. I got double pepperoni. Order time was estimated at 15 mins. Got there in 10 – 12 mins and it was already ready :) there was no line so I went in, paid and got my pizza right away!
I really like how they have a screen on the wall, telling you if your order is ready or not :) the lady who helped me was fairly nice, and the pizza was perfect
Nice new place too. Happy customer!

Took one hour for my pizza to be made and I still had to wait even tho they stated it would only take 15 minutes

This new Pizza Hut is by far the worst. So many bad experiences with this location. Received the wrong order numerous times. When I ordered cheesy crust pizza there was no cheese in the crust. They’ve also burned a pizza I ordered on another occasion and forgot to give me the wings and 2 liter drink I paid for. I live 5 mins away from this location and they took an hour to deliver my pizza and did not inform me they were having «technical difficulties» with their computer system, until I called to complain. They apologized and offered me two free pizzas for my next order. However they still charged me $ 6. When my bf went to go get the pizza, a Pizza Hut employee hit my bf’s car when he swung his door open. Their idea of compensation was free wings. I have given this place the benefit of the doubt so many times, but I WILL NOT BE DOING BUSINESS WITH THIS LOCATION EVER AGAIN.

I ordered online. I received an email confirming my credit card was accepted. The delivery man comes and he tells me I have not been charged. I show my email confirmation that it had been paid and he says that I was not billed. I gave him my card thinking he will swipe my card but he proceeds to read it out loud for my neighbors to hear my private and personal information. I would have preferred if I was told to call and be able to give my info in my home behind closed doors. There is a reason why when you use your card to pay for items that it is swiped and not read out loud for anyone around to hear.

Food was okay, order was wrong, what was delivered to me is not what I ordered. Customer service was terrible when I called back, manager did not apologize not take responsibility, I recommend Dominos in Norwalk, much better service.

I haven’t seen a dine in Pizza Hut since I was a kid. So when I saw that there was one close to my in laws I had to stop by.
I still enjoyed the dine in experience. They offer the same sale items and even have beer on tap.
It is a little run down but I will still be sad to see this dine in Pizza Hut turned into take out/​delivery only.

This is an old school dine-​in Pizza Hut and I love that. It’s the same as I remember it as a kid! Complete with beer on tap.
I love that they still have a salad bar and am extremely saddened to hear that this location is turning into a take out/​delivery only spot. It will be missed!