Norwalk Auto Auction

these reviews are hilarious this place is a dealer auction but no reviews are bout that i would be upset to if I had my car repo’d but that wont happen because i pay my bills. The cars that are for sale are here for a reason not all repos, they have a lot of dealer trades that the dealer cant turn because the car has issues. The people that pick up their repossessed vehicles already go into the place with a negative attitude and most of the time they are ahead of their scheduled appointment than the person helping you has to wait for a release from the lender and that is out of the auctions hands.

This lady Jackie stated that systems are down and I have to make an appointment to get my car out. Today (Monday), she said that I won’t be able to get it out till Wednesday! –I said to her is there someone else I can speak too? –She said yea but he won’t do much for you to which I replied that’s fine, I’ll still hold and wait to speak to him. Her response was, «oh wow.» Next thing I know is that I have to apologize to this woman because «I cussed and yelled at her.» Unbelievable! Most people are under enough stress and this woman has the nerve to lie because she didn’t like the fact that I took no for an answer! Ps. Jackie: there was someone else in the room while we had that conversation (Alex from RPM).. . You are a liar! –Karma is a bi $#;:! (Now you can say I cussed).

Very Expensive. i searched for the parts that i bought from my car and they charged me double. :(

I came here to get my stuff back from my repossessed car on 3÷16÷15. They did charge me a 75 $ fee and I had to talk to a lady named Kelly I left the key to the car with her in the morning and got a call back from her around 4 to come collect the belongings. First off she is horrible to get a hold of I recommend you go in person to see her on top of the horrible service she gave me I also had a lot of my stuff missing from my car for example I had money in my wallet she gave me my wallet in the front counter not with my bags of stuff. I noticed I was missing some money not much 8 $ but I had a dollar hidden under my ID they got that too. I tried to tell her I was missing money and she told me she isn’t responsible for that or anything missing. I am missing some clothes, a work hard hat, and some other personal and work belongings. I was angry of course that I am missing stuff she didn’t want to take responsibility for my missing stuff or even try to talk to the person that cleaned my car. As I was paying she gave me a really nasty attitude and reminded me that the car isn’t in my possession anymore when I will get it back later this week. She got impatient with me and asked me to leave and kept looking outside the office window as she saw her worker a long haired guy with really big earing plugs came out. I was already kinda furious with the service I was getting so I took the belongings home to go threw the stuff (3 bags) as soon as I noticed more that a few things missing I called back and got a hold of kelly and she hung up on me after I tried to tell her I have more stuff missing that the money from my wallet. She is the worst person here to talk to about anything she is old white and pretty tall can’t miss her first office to the right after entering the building. If you have to talk to her good luck because I still haven’t got an answer from her about my missing stuff so I will proceed to file a small claim and take my chances.
I couldn’t post this without a star but I rate it zero

I have been buying cars from this auction for years! It’s a great place for dealers to buy inventory. All of the employees are very helpful & friendly! I’ve read some of the reviews & they are bad only because Norwalk Auto Auction sells repossessed cars for lenders. If a person gets their car repossessed the lender (leinholder) will sell it here to recoup their money. The customer has the option to pay what is owed to get their car back & of course they are always in a bad mood.

Oh ok, Oh I just realized why all the reviews ate 1 star. Everyone wants their cars back. Of course! Why would that be a pleasant experience for you? So these reviews are normal. So obviously the cars are pretty decent, I get it now…

Just got our car back from this Hellhole. The release from our car was delivered to them June 28^th. We were required to make an appointment for pick up, and the fees quoted were different than when we arrived. After endless calls and rescheduling we got our finance company involved. It took an additional week for our finance guys to secure an appointment.
Let’s talk about the fees! Norwalk Auction re-​keyed your car and wanted to charge us $ 100.00 (we gave them a key). They don’t charge storage for the first 14 days, after that it is $ 15 a day for storage. It took 2 weeks to get an «appointment» despite our efforts and avaiability. They charge an administration fee of $ 60.00, plus a nickle and dime here and there for the headache. All totaled the bill was $ 348.00. Thank you to City Loan who paid most of it, but even they were disgusted with the Norwalk staff and the rediculious way Norwalk Auti runs their business.
To ice the cake on this adventure my husband (who was a mechanic for 15 years) popped the hood today to discover Norwalk Auto had done some unneeded engine work. They pull out our brand new gold seal battery and the safety case it was housed in, knocked a line loose for the cooling system lose, drained the gas tank, pulled the door panels off thus disconnecting a speaker and took the auto safety kit stored under the spare tire.
The ONLY good thing I can say about this experience is the detail job they did was awesome.
Our car was never even close to being auctioned and should only have been stored while paperwork was straightened out. There was no reason for any of the crap we went through.

This place is a joke! BBB needs to seriously investigate their tactics.
We came here with a friend, were immediately told is «dealerships ONLY». However when we called they said it was open for the general public. (They need to train their employees)
Customer service is horrible.
Some of the people picking up their repo cars are treated like DOGS! Ugh.
PS: they advertise «the friendliest place in town», I should sue for false advertising!!!

Blood sucker, low life incompatent human beings that works there especially the Toyota rep Violet even when she got the release on hand she customer service is horrible she needs to take some classes to educate her

I could just be a rookie at this auction thing but this place, as a business, is a disaster for any passerby.
For starters, it’s dealers only, so if you don’t have a dealer’s license or go with someone who has one, you can’t get in. Even then though, you have to pay $ 10 to view the cars and the selection is not always at any standard. I will give them one thing, which is that their lot stretches about a football field and they have MANY cars. The problem is that the car your looking for at any given time is really difficult to find, so your standards better be low. I will however say that in its defense, I suppose, this would be a facet of it being tailor for dealers only.
Security is… there.
The receptionists and office workers are… there.
And the dealers are… there.
Lol.
The only plus is that the auction guys, the ones who say things really fast and really loud are all pretty fit ;)