Newport Dental

The day Unilocal allows us to have 0 or negative stars, this review will be updated to reflect that. I have NEVER, EVER had such HORRIBLE, INATTENTIVE care before. Honestly, I don’t know how this place has stayed in business. I ended up here when a tooth ache gave me some trouble and this was one of the closest places that my insurance covered. so I figured, why not? well, let’s just say I’m glad I WILL NEVER BE GOING BACK THERE AGAIN!
Back in January, I lost a teeny tiny piece of a filling on a rear molar. I didn’t even notice it until one day I experience the worst pain ever when I bit down. So I made an appointment for the same day, just to see what was going on. I arrived at 200, my appointment was at 230. I filled out the standard paperwork, and was taken back for X-​rays, and then seated in a chair to wait for the dentist. Now, here’s where I should’ve realized something was off. the dentist did NOT realize she had an emergency patient (me) because her staff did not inform her. So as I’m sitting in the chair waiting, I hear her say she’s off to lunch. WHAT?! one of the assistants had to quickly stop her and let her know she had one more. She walked back with a bit of a huff, and BARELY checked out my tooth. literally she looked at my X-​rays, opened my mouth and said «yep, you need a root canal. Daisy will set you up with an appointment.» and left. I saw her for under 5 minutes!!! Daisy informed me that the endodontist was only in once a month and that I would have to wait until February 10^th for an appt. so an entire month. I figured it would be okay, and scheduled the appointment.
well, it was not okay. about two weeks later, I noticed minor swelling in my jaw by the tooth. I already knew what happened. It abscessed. yay. not. so I headed back over, and requested antibiotics to kill the infection and pain killers for the throbbing it was causing (it ended up giving me a gnarly headache a few times.). I was prescribed a low dose of amoxicillin 3x a day, for a week. That was on a Monday. by Wednesday the abscess had doubled in size, so I went back in. The dentist proceeded to inform me that infections sometimes get worse before they get better, and it is what it is. HUH? «just finish your antibiotics.» whatever. by Friday FREAKING morning, my cheek looked like I had stuffed a flippin golf ball in it. I called the dentist office but she was away for the day on a family emergency. so I went in on Saturday. when I showed up at 1 pm, they were CLOSED! online hours show 3pm. the door showed 2pm. When I banged on the door, because I could see Daisy inside, she opened up and said «we couldn’t even treat that here. you, like, need to go the ER or something. the dentist isn’t even here, but she couldn’t even help you with that.» WTF! THIS HORRIBLE DENTIST basically allowed my treatable abscess into a problem that could only be handled at a hospital. super. I called the BF, and he took me over to the ER. where I spent 5 hours, had my cheek cut open and drained the infection. because the dentist told me it was NORMAL for an infection to get worse. when she really should have said that I should go to a dr to get more help because it wasn’t something they could take care of, instead of putting me on antibiotics for no reason.
I experienced enough dental trauma when I was little, so having to go through it again 20 years later, and have it become such a traumatic experience. I absolutely do not recommend the office to ANYONE! SERIOUSLY, steer clear! my neighbor, who is a dental assistant, helped me more then the dentist did. She was able to help make sure that the abscess hadn’t ruptured, and that if I needed anything her office could always check me out for free (first time consult). Seriously, how sad is that… I was helped more by my neighbor then my former dentist. Literally did not care about the patients overall health at all, and was more interested in making the next quick $$. Newport Dental, and Bright Now Smile are like the puppy mills of dental facilities. try to find a small office, with a local dentist versus some cash cow like this rip off place. The only thing I paid out of pocket here was a $ 10 office visit my first time because I hadn’t registered my insurance with them yet. Thank god I didn’t waste anymore of my hard earned dollars on a place that damn near killed me! oh, there’s also been a complaint filled with them at the BBB. and the dental association.
DO NOT EVER GO TO ANY PLACE LIKE THIS! PLEASE!

This place is trash. The workers are a joke. The two ladies in the front desk look like hookers and they also have a shitty attitude. When i went into the room to get my teeth checked. 2 doctors assistants come in having the most carefree chat. It was like i wasn’t even in the room. One of them talked to me like i was a little kid, asking me how old i was, (im 20) but she says she thought i was 12. I was thinking of trashing the place and leaving. After everything was checked, they sent me outside with a paper with prices like they assume i couldn’t even pay for it. The ONLY good thing about this place is the cute and assertive hygienist, the only reason why i kept myself from flipping out. Overall, this place is garbage.

Great customer service! Staff is very friendly and accommodating. The billing administrator is very helpful and professional. To avoid any unpleasantries she was contacting my insurance company to clarify all the coverage details before the procedure is done. I appreciate that. Very good experience with this dentistry.

My kids love dr soraya. The girls in the front office are very helpful and accommodating. Blanca helped my girls get started with braces

Worst experience I’ve ever had. I came because of tooth pain and ended up needing a root canal (or so they said, according to reviews I should’ve gotten a second opinion) anyways, I had to wait for probably an hour in the waiting room then once I got in the chair more waiting… The dentist would numb me then leave for long period of time which by then my numbness had worn off and I could feel the painful drilling into my mouth. This happened more than three times. I had to come back THREE DIFFERENT TIMES for ONE ROOT CANAL! I waisted well over five hours in that chair being painfully drilled on. This was earlier this year but today, my tooth FELL OUT of my mouth!!! I moved and went to a new dentist and he told me they used a metal I was allergic to resulting in constant pain and gumming swelling. It’s going to cost me over $ 1,000 to fix their mistake. DONT COME HERE!!!

Do not go here!!! Scam alert!!! Only can post if I pick 1 star but they deserve 0!!!
They tried to pull a scam and say there were two root canals needed and it was going to cost over $ 3500. Got a second opinion and no root canal needed and only wisdom tooth needs to be pulled, which keep in mind is covered by insurance and not the root canals, coincidence? I think not! Also the dentist had very poor bedside manner.

The new Port dental at Rosecrans they have a very bad service I took my daughter for a consult, but she just had ex rays, but the months pass they didn’t send nothing to the insurance.

Clean office, friendly staff and gentle dentist.

Terrible service at the front desk, terrible service from the dentist herself, and a ridiculously amateur staff. I’d avoid coming here if you value your time. If you get scheduled for a 1 PM appt, don’t expect to be out of there until closing. They are very unorganized here.
Athena Nasseri is by far the worst dentist I have ever been seen by. I’ve had braces so I’ve seen my share of orthodontists and what not. She refuses to numb you unless you are in unbearable pain so don’t come here if you need any kind of procedure done. Oh, and she’s just flat out rude.
I had several fillings to do, so of course I would need to be numbed. The first time she was supposed to start my fillings she numbed me, walked away for about an hour and a half to help patients who came in after me, and never checked on me again. I ended up walking out and rescheduling because I had a job to get to and the numbness had already worn off. In total I wasted 4 and a half hours sitting around that day.
This second time I was there to get this procedure started, she got upset with me. Her exact words were «You are so difficult to work with. If you’re in pain, don’t move. You need to raise your hand and tell me» So she numbs me again and continues. Now, I clearly have no control over what she does in my mouth, but apparently my gums started bleeding as she was working and she got upset yet again. She yanks everything out of mouth, throws her metal tools down on my chest (which obviously hurts), and says «I can’t work with her.» She walks away for 20 minutes (Yes, I timed it) and comes back to complain about me again. Her exact words were «When you tense your mouth, you push blood and saliva OUT OF YOUR TOOTH. The saliva in your mouth is making it hard to work. Imagine if you had to do this. You’re making my job a lot harder»
Um? Last time I checked, saliva is produced by your salivary glands and bleeding is the body’s natural response to any cut or wound what have you. This woman is ridiculous. She continued to complain about me to her dental assistant as she was working on my teeth. Incredibly unprofessional. She made it sound like she was doing me some kind of favor when this is obviously a business and she was already paid to do the job.
I will never come back here again after I’m done with this last filling. This was the worst, most painful experience I have ever had.
They lack efficiency, do not value your time as a consumer, and apparently lack some morals as well.

I dont understand how a business can have such incompetent staff members. Then the dental assistants chitchat about meaningless crap with each other while all of the televisions go in and out of reception cuz, god forbid, they get cable or a more powerful antenna. Go to office in Pico Rivera. They need more patients and the male Doctor is super knowledgeable.

This is by far the best experience I’ve ever had. Came in to get my wisdom tooth removed, I’ve been in pain for weeks. The entire staff was so friendly, from the minute I walked in and was greater by Laura at reception, to the x rays and the actual oral surgery. Sonia, the oral surgery assistant was so friendly and professional. The oral surgeon was so nice and had a great sense on humor, which made this visit less nerve wrecking. I will definitely be coming back.

06/​26/​2014
Do yourself a favor RUN AWAY from this place!!! The staff is incompetent and rude. My kids billing was screwed up (their mistake) and after they wrote off the charges, they wanted to star charging us per visit for their mistakes!
We are pulling him out and going somewhere else. Biggest mistake was ever stepping into this hell hole.
The biggest blunder this place has is Blanca the «ortho receptionists» if this was my business you my dear would be fired!
Run away people… go elsewhere!

This place is horrible. I can only comment on their call center and reception due to the fact that they are so incompetent that I wasn’t even able to see a dentist. I called with some questions about the insurance they accept and my specific situation I was trying to figure out. The man at the call center was super helpful and friendly and gave me all the info I needed. They were able to see me the same day which also seemed awesome. When I got to the office I filled out the new patient paperwork and re-​explained my situation and everything I told the representative on the phone. It turned out that almost ALL of the info he gave me was wrong, and there was no point in me even going down there. It was a total waste of time and the two receptionists were very unwilling to help me. I called the call center back and all I was told was, «Sorry you were given wrong info.» The district manager is supposed to call me back, but I am sure will not be able to ACTUALLY do anything. In conclusion, if you want to waste your time with people who do not even know how their own company is run, then come here. If you want to have receptionists be rude to you and not help you at all, come here.

Este lugar paso a ser para mi experiencia una muy mala ya que con un mes de anticipacion saque una cita despues de escuela para mi hijo de 7 anos y al llegar ese cita con un dia de anticipacion me cambian el dia para el siguiente a las 10am. Llegando el dia de la cita y despues de hacer cambios en mi horario de trabajo.. Que dando asta corta de horario y sacando a mi hijo de la escuela (que es algo que en lo personal no me gusta) llegamos y la recepcionista dice que llegue tarde 5 min que solo le harian la limpieza dental pero que un tratamiento no me lo aseguraba. total entramos y la dentista dice que al no tener caries mi hijo solo le darian su limpieza y el que se lo haria dijo que la recepcionista dijo que me daria otra cita para la limpieza de mi hijo. Enojada yo le dije a esa mujer que cuanto podria tardarse en una limpieza y con actitud repugnante dijo «te acuerdas que te dije que no te harian un tratamiento» y al escucharme enojada otra mujer atras se le vanta de su silla y se dirije a mi diciendo «estamos muy ocupados» y el mes que tube que esperar que? O que no pueden con tanto trabajo. o que me den una cita donde no tengan tanto trabajo!.. es una ridicules y falta de profecionalismo quererme dar otra cita dentro de un mes mas para la limpieza de mi hijo… es realidad que existe gente que con una sola palabra deje en mal el lugar de trabajo que les da de tragar … no suelo expresarme asi. pero no volveria nunca.

I won’t never come here again they charge me 500.0″ for a deep cleaning and for some reason my insurance didn’t cover cause I didn’t need a deep cleaning … Plus not to mention they send me to collections … Never again

I LOVE Newport Dental! I am 25 years old and have been going there since I was 14. I have never had a bad experience with them, and I have everything from a normal visit to braces! I DEFINATELY recommend them!

Great place I don’t like to go to the dentist but they made me feel comfortable and the girls at the front desk are great to daisy and Dolores great service lady’s and dentist soraya was great to

I was in terrible pain today. I HATE going to the dentist, but, I had to go. I called them, they were willing to see me on short notice. In less than an hour the had me in and out. It was the most pleasant and least painful dental experience I’ve ever had.
Thank you Newport Dental for taking care of me!

Dr. Martinez, Erica and Rosalie are amazing. They made us feel like family! I love this place. We were in and out super fast. Everyone was kind and caring. They took extra special care of my mom. The place was clean and all staff member s

This place has the WORST customer care I have ever seen ANYWHERE. I took my 82 year old grandma here to have some teeth extracted.
1) When we got there the TINY four foot by four foot office had people spilling out of it waiting for their «appointments.» This was a sign.
2) We arrived 30 mins before our appointment (as requested). My grandma wasn’t seen for FOUR hours after her appt.
4) The staff didn’t bother to check with the original dental office to see if paperwork/​payment plans had been taken care of & told my grandma that she wouldn’t have teeth taken out. They told her this AFTER making her wait THREE HOURS before even speaking to her. My grandma was in tears and they could not care less.
After I harassed the office staff they called her normal dental office (which is in the same chain) and discovered (lo and behold!) that everything had been taken care of.
5) They prescribed medication my grandma was allergic to (I had written this down on her admission form).
Summary: You’re better off paying your neighbor to use rusty pliers to remove your teeth than coming here.

Low-​End Dental «Mill»
This is one of those establishments that cranks out patients all day long… No personal/​professional service.
I made an appointment with a specific doctor whom my insurance plan stated worked out of that office. I was specific when I made my appointment that I wanted to see THAT doctor. Because this business seemed like a chain with several locations, I double checked and explicitly asked if I would be seeing the specific doctor I requested — they answered that yes, I would see that doctor. (I had gone through the trouble of researching his schooling and background so it was important that I see him).
The day of the appointment came and wouldn’t you know it… the doctor I made my appointment with didn’t even work out of that office! I was upset, but I figured I was there, and I’d go ahead and see the doctor on hand. When I was called back to begin the session right off the bat they wanted x-​rays (even though I was only there for a cleaning). The tech said it was required «to measure the depth of my gums» (which did not sound correct to me). I understand that it is probably normal but I wasn’t comfortable with the setting so I went ahead and refused to be x-​rayed and just left the appointment altogether. I’m glad I did.